• Development of water conservation plans for customers through indoor and outdoor audits• Assist in the preparation, development, and presentation of educational programs to maximize marketing of conservation plans to the local community• Improve traceability for total losses via analysis of water data reports resulting in a steady-state recovery of 1% annually and loss reduction of 3% over comparable municipalities• Oversee quality and timeliness of water utility and third-party subcontractors to ensure projects stay on track and milestones are met• Generate detailed evaluation reports of inspection and oversight activities

• Evaluated, prioritized, and processed incoming help tickets, calls, e-mails, and in-person requests for assistance from local customers• Recorded water meters, serviced and collected on customer accounts, posted notices, terminated and activated services, performed maintenance and repairs• Serviced water distribution systems through maintenance, troubleshooting and repair to assure the systems perform exceptionally and reliably• Coordinated with and assisted contractors and local agencies to ensure project success• Prepared a variety of standardized records and custom reports for the tracking of daily checks

• Screened incoming and outgoing freight to ensure adherence to TSA guidelines, including physical inspection, x-ray, and electronic device detection• Certification for evaluation and approval of hazardous freight for outgoing movement, surface & air• Monitored and processed freight handlers to assure they maintained schedule for delivered at the right time and location• Created and processed weekly reports for management to identify areas of logistics concerns• Analyzed existing data models to provide insights for future projects

• Developed and executed strategic plans and operational deployment as the leader of a highly coordinated interdisciplinary team• Reacted quickly under the pressure of short deadlines to analyze internal processes, disseminate information, and implement procedural and policy changes• Analyzed information obtained through observation, reports, policies, and procedures, and related them to operations planning• Prepared and maintained records and training files for new hires, including documentation such as soldier’s personal and eligibility information• Planned, coordinated, and provided training and staff development programs using Microsoft Office tools such as Excel, Access, Outlook, Word, and PowerPoint through classroom training, demonstrations, OJT, meetings, conferences, and workshops• Conducted pre-employment interviews, orientation and exit interviews for submittal to the clerical, administrative and executive personnel• As Team Lead, made recommendations for my soldiers’ promotions/demotions, pay, and processed all other types of documents that involved a soldier’s benefits

• Production Supervisor focused on developing high quality training products, exceeded customer expectations, and helped achieve company production and revenue goals• Coached and created diverse training for Customer Service Representatives• Supervised and coordinated opening and closing operations• Consistently interacted with club members to acquire feedback in order to ensure customer satisfaction• Developed and maintained a wide base of member relationships, specializing in member retention• Initiated personal training sales with new and existing clients• Improved operations through careful evaluation of performance data, forecast needs and targeted products towards current trends