Robert Gemborys Email & Phone Number

Wayne, NJ, US

Berlin, Berlin, DE

• Designed in-house Customer Insights product that enabled customer feedback loops for corporate stakeholders
• Generated $352,500 in annual cost savings by surfacing and solving customer pain points with cross-functional teams
• Crafted 3-year Strategy paper for building best-in-class customer experience across all brands
• Scaled in-house Customer Insights product across all global markets with widespread adoption

Berlin, Berlin, DE

• Established a new 3-member team that uses Artificial Intelligence and Large Language Models to identify and solve pain points from customer conversations
• Reduced costs by $550,000 per year by building an in-house software solution for text analytics
• Utilized Scrum and Agile techniques as project manager to launch new solution in 4 months
• Partnered with logistics function to resolve last-mile delivery issues and improve performance
• Reduced costs by $75,600 per year by increasing contact rate from 61% to 92%
• Led cross-functional team with logistics and quality groups to decrease warm box quality errors 20% year-over-year

Berlin, Berlin, DE

• Collaborated with technology and automation teams to optimize the customer care contact process
• Reduced cost by $344,000 per year by improving first contact resolution and reducing average handle time
• Led new major initiatives in the Customer Care department as a project manager
• Launched a new brand which has had 200% revenue growth in 2 months
• Partnered with logistics function to resolve last-mile delivery issues and improve performance
• Reduced costs by $325,600 per year by increasing contact rate from 61% to 92%

Berlin, Berlin, DE

• Created and maintained Standard Operating Procedure database to standardize quality across the Customer Care department
• Aligned standard operating procedures across 5 different brands to improve quality and reduce costs
• Led various process improvement efforts such as root cause analysis, kaizen events, and Gemba walks for the customer care function
• Collaborated with cross-functional stakeholders to implement new product initiatives across different brands
• Created the Process Improvement team in customer care department and onboarded 2 new team members

Monroeville, Pennsylvania, US

• Produced $175,000 in cost savings by offsetting future procurements using excess inventory
• Assigned as department delivery lead and responsible for data analysis and forecasts to senior management
• Oversaw a 2% Year-over-Year increase in delivery performance
• Developed department instructions for delivery metrics and Prime Proposal process
• Joined the department training team as sole supply chain operations representative

Monroeville, Pennsylvania, US

• Department Subject Matter Expert for sourcing, allocating and tracking electrical components for multi-use systems
• Saved $10 million by developing new part reclamation process
• Saved $3 million by reallocating excess inventory between inventory systems
• Reduced the number of high-risk multi-use electrical components from 6 to 2
• Created a new forecasting tool to proactively identify at-risk components
• Led cross-functional team for 6 months that resolved persistent inventory shortages for 40 components on a high-visibility project

Monroeville, Pennsylvania, US

• Lead project analyst for multi-use electrical components comprising 33% of the volume in 30 different systems.
• Part Reassignment Subject Matter Expert – created and documented consistent process
• Led cross-functional teams and organized process improvement event to gain organizational acceptance for Part Reassignment process
• Reduced reassignment process time by 27% and amount of high-risk parts by 37%
• Coordinated critical supply chain activities between engineering and logistics departments
• Part of cross-functional team that created new failure tracking system

Farmington, CT, US

• Managed purchasing operations for 3 critical suppliers accounting for $4M of Aerospace Systems’ supply chain.
• Met corporate objectives of 100% on-time delivery and Zero Defects as part of the A320neo Product Introduction Team.
• Solved supplier pain points during transition from JD Edwards to new SAP system.
• Collaborated with Supplier Quality and Engineering Teams to meet key metrics resulting in supplier achieving UTAS GOLD standard.
• Utilized SAP software to manage purchase orders, invoices, inventory levels, and overall logistics.

• Created 100+ mortgage disclosure packages every month using Encompass360 to support corporate sales goals
• Synthesized data from credit reports, tax returns, government databases, deeds, and loan rate sheets to determine mortgage feasibility
• Evaluated processed loans for legal compliance and financial accuracy to avoid regulatory penalties

Master’S Degree, Logistics, Materials, And Supply Chain Management

Bachelor’S Degree, Political Science And Government