Direct and manage all activities of Field Service operations at assigned service facility, in compliance with approved policies, and execute business development and improvement plans / initiatives.Quality, HSE Standards •Ensures HSE rules and procedures are followed and the facilities comply with company, local, and governmental safety regulations,•Actively supports the Corporate HSE initiative by holding regular HSE meetings, maintaining a safe work environment, and promoting the use of PPE and safe work habits for employees, in compliance with the Corporate HSE plan,•Participates in emergency drills, training, and planning,•Reports incidents, participates in investigations, and initiates corrective actions as necessary,•Ensures compliance with established quality control/assurance procedures, while staff is performing field work, and addresses issues with internal and external personnel,•Communicates quality-related feedback to all employees,Operational excellence •Ensures compliance with DOT, ITAR, and other regulations,•Provides technical information to customers, in order to maintain a high level of customer satisfaction,•Manages Field Technician schedules and approves all expense reports, ensuring alignment to company policy and practice,•Ensures that employees are trained to perform job duties and necessary certifications are kept up to date;Team management •Selects, manages, evaluates, motivates, and develops employees to ensure a qualified workforce necessary to meet Company objectives while complying with EEO and Affirmative Action guidelines or foreign employment guidelines as applicable, •Conducts performance reviews in accordance with the Performance Management Program, providing fair and accurate assessments of employee performance, training needs, areas for improvement, and possibility of future growth within the organization,•Develops a positive team dynamic to ensure high performance.

Microsoft Dynamics AX-CRMManages and aligns the business needs with global processes and implement these processes within the OneERP suite of applications. Conducts discovery of current business process being used by all TDW business units.Works with local users, One ERP team members, and local consultants to document any gaps in the global processDefines discreet business requirements to satisfy identified gaps and/or new capability.Develops and tests new system/processes functionality to address local needsWorks with local users, One ERP team members and IT to migrate data from legacy systems to the new Global ERP solutionMaintains software configuration to support global and local business processesExperienced at User Acceptance testing (UAT) specifically methods like WAIT And SEE (WAS), Reboot And Try Again (RATA) and Try Again Undo Repeat Until Success (TAURUS).Partners with local users , and global process owners to standardize TDW business processes to facilitate best practices in all TDW Business unitsProvides functional expertise regarding global processes and disciplineRecommends changes in business processes and changes in the ERP systemIdentifies, documents and tests any changes in the functional processes and/or system during changes to the global processesEnsures thorough acceptance test criteria exists and is executed by local and global usersParticipates in users groups and steering committees, as assignedProvides function/business segment specific training to local users to ensure they are familiar with the processes and system functionality,Provides continual support to the users after “Go-live” in each locationProvides overall support to the One ERP team as system issues ariseAdministers ongoing support

Lean Six Sigma Black BeltWorking with executive leadership, they select and prioritize projects to ensure work aligns with strategic goals. They create project plans and guide team members, including personnel certified at the Green and Yellow Belt levels, to complete projects in a timely manner. A certified Black Belt usually trains other team members on how to use Six Sigma tools and techniques, such as control charts, histograms and a root cause analysis. Driving high level of process improvement across both operational and business processes through the pursuit of high impact projects, assembling and leading process improvement teams and utilizing Lean and DMAIC problem solving tools to significantly improve TDW processes.

Estimate jobsWork with Weensoft, Herbert, & CRM Scheduling program.Trained on Basic CaddCoordinated jobs for & Hot Tap & Stopple Technicians plus 2 WeldersKnowledgeable in Hot Tap & Stopple work.Worked closely with Customers in the HPI and Pipeline markets.

Supervised eleven employeesResponsible for all incoming and outgoing Exxon productWork closely with Exxon O.C., and supervisor Work shift on the EOWEO scheduleTrained on all job post, product quality, film-wrappers, bar-code computerActive member of the baler area team, quality circle team, on the first RCM team in the Chemical Plant and was a safety person for two years.Participate in once a month joint Exxon, and Brown Eagle safety meeting.Trained on all Exxon core safety yearly.Recipient of the worldwide Vistalon Outstanding Achievement Award for the Baton Rouge Chemical Baler, Packaging Area Team.Forklift qualified

Work shift on the EOWEO scheduleTrained on all job post, product quality, film-wrappers, bar-code computerActive member of the baler area team, quality circle team, on the first RCM team in the Chemical Plant and was a safety person for two years.Participate in once a month joint Exxon, and Brown Eagle safety meeting.Trained on all Exxon core safety yearly.Recipient of the worldwide Vistalon Outstanding Achievement Award for the Baton Rouge Chemical Baler, Packaging Area Team.Forklift qualified

Made forms for concreteBuilt scaffoldsWorked jackhammersCommunity activities