Robert Geronimo Email & Phone Number

San Francisco, California, US

DevOps/ Cloud Infrastructure o Responsible for the performance monitoring, profiling, automated testing, continuous integration, performance optimization and peak season readiness activities for the Levi ecommerce platform in conjunction with the managed services vendor o Oversee capacity planning, deployment and performance management of key production /.

New York, NY, US

• Managing 24x7 Rapid Response Site Operations team supporting both Macys.com and Bloomingdales.com. Organization consist of the following areas: o Site Support Engineering teamo Mobile Digital Supporto Digital-in-Store.
• Provide L1/L2 and L3 support across all channels.
• Managed and supported a successful follow the sun model that ensures 24x7 coverage and true distributed site management
• Managing teams located in San Francisco, New York, Hyderabad and Delhi India

New York, NY, US

• Managing all CSS Backend STARs application systems (Merchant Systems and Application Backend tools) for Macys.com and Bloomingdales.com. STARs is a suite of content and data management systems.
• Managing 24/7 Support team through a “follow sun the model”. Teams located in San Francisco, New York, Hyderabad and Delhi India
• Worked with engineering and business to align current support organization to better support business requirements
• Team is responsible in providing technical support (Tier1 – 3) to 1000+ internal/external users.
• Collaborate with BSA/BA/SA and Development team to resolve complex technical/business issues.

Bentonville, Arkansas, US

• Walmart Global eCommerce is responsible for all eCommerce sites within the Walmart family worldwide including sites like walmart.com, groceries.asda.com, samsclub.com, walmart.ca and samsclub.cn.
• Managed a global team of 100+ members. Organization consist of the following teams: o System Administration o DBA – Database Administration o Middle-Ware Platform Engineering and Support o Domestic and International –.
• Accountable for uptime and reliability of multi-billion dollar infrastructure supporting numerous websites and multiple eCommerce Teams around the world.
• Drove accountability within team’s infra/support best practices scaling with site hyper-growth mission.
• Evolved from a reactive organization to proactive development/support team effectively doing more with less

Bentonville, Arkansas, US

• Designed and implemented scalable worldwide support organization from scratch to accommodate rapid growth
• Managed teams of up to 53 people including 7 NOC management globally
• Built site operation teams for UK, Canada, US, and Chinese ecommerce sites
• Established excellent relationships with engineering, business, and systems integration teams for more effective support services
• Consistently exceed SLA’s with customers, maintaining a better than 99.9% uptime
• Created leverage within the organization to minimize staffing requirements without increasing workload to current staff

Bentonville, Arkansas, US

• Responsible for proactive monitoring and administration of Walmart.com Global E-Commerce sites, Overall support, management and escalation of production issues.
• Resolves potential Site Operations and revenue impacting issues from initial escalation of root cause analysis through collaboration with engineering and business counter parts.
• Continuous analysis and improvement of monitoring and automation tools. Developed and documented standard operating processes.

Monroe, LA, US

• Assisted in installation, operation and maintenance of network, telecommunications, server hardware and application systems such as Win NT/2000/XP, Solaris, Linux and Cisco products. Monitored using tools such as HP.
• Solely responsible for monitoring, creating and running procedures, trouble ticket resolutions and proper ticket escalations in a 24/7 call center.
• Worked with customers via phone, e-mail, and in person to resolve operations, critical and technical problems. Responsible for restarts, maintaining and updating run-books checklist. Diagnosed the cause of wide and.
• Interfaced with Professional Services, Network Engineers, Technical Account Managers, and Customer Implementation Managers for server and network problem resolutions, maintenance scheduling, and on-site testing.

US

• Managed all emergency support issues and follow all processes and procedures. Utilized on-line tools and monitoring systems: ESM, HPOV, Ewatcher and CA-Tng. Created and updated trouble tickets in Siebel, Vantive and.
• Installed, configured, upgraded, maintained and troubleshoot Win2K/XP/NT Server and Workstation, Manage Desktop Infrastructure (MDI), and Unix/DOS operating systems.
• Monitored all ticket queues and completed work assigned. Excellent customer service in dealing with customer questions, request, issues or concern.

• Worked as a Network and Systems Administrator and IT / Desktop Support for Morris Lab at Stanford University Cardiovascular Department.

Austin, Texas, US

• Oversee shift production of Network and Security System Hardware. Communicate verbal and written pass downs of shift activities. Resolved test related problems from production and coordinated with engineering and.