Robert Geronimo Email & Phone Number

San Francisco, California, Us

DevOps/ Cloud Infrastructure o Responsible for the performance monitoring, profiling, automated testing, continuous integration, performance optimization and peak season readiness activities for the Levi ecommerce platform in conjunction with the managed services vendor o Oversee capacity planning, deployment and performance management of key production / non-prod systemso Build and manage all production / non-prod cloud environments for both levis.com and dockers.com globallyo Manage continuous integration process to support automated code releases.o Manage hosted tools such as Jira, Confluence, Git Hub, Chef, Jenkins, New Relic, Sumologic and other DevOps related toolsRelease Engineering o Architecting, maintaining, and streamlining our automated build and release pipeline from code compilation, automated testing, to deploying releases to multiple environments. Maintaining source control branches and performing integrations with merge conflictso Working closely with the development team to integrate new deployment processes and strategies to meet our feature requirementsECommerce-Network Securityo Responsible for bridging the gap between ECommerce Engineering team and Corporate Security.o Participate in vulnerability testing, risk analyses and security assessments. o Implementation on all ECommerce Network security changes in non-prod and production systems. Performance Engineering o Understand and manage changes to the architectural landscape and their NFR/Performance implications on existing systems.o Work closely with other domain and enterprise teams, to design solutions for performance/scalability and ensure that the changes in other domains are not impacting the performance.o Ensure timely proactive identification of performance issues, escalating issues as warranted.o Partner with various teams to construct inclusive and concise architectural designs, roadmaps, and robust solutions in a collaborative manner.

New York, Ny, Us

• Managing 24x7 Rapid Response Site Operations team supporting both Macys.com and Bloomingdales.com. Organization consist of the following areas: o Site Support Engineering teamo Mobile Digital Supporto Digital-in-Store, o Merchant System and Application Back-End tools (CSS Backend STARs application systems)• Provide L1/L2 and L3 support across all channels. • Managed and supported a successful follow the sun model that ensures 24x7 coverage and true distributed site management• Managing teams located in San Francisco, New York, Hyderabad and Delhi India

New York, Ny, Us

• Managing all CSS Backend STARs application systems (Merchant Systems and Application Backend tools) for Macys.com and Bloomingdales.com. STARs is a suite of content and data management systems.• Managing 24/7 Support team through a “follow sun the model”. Teams located in San Francisco, New York, Hyderabad and Delhi India• Worked with engineering and business to align current support organization to better support business requirements• Team is responsible in providing technical support (Tier1 – 3) to 1000+ internal/external users.• Collaborate with BSA/BA/SA and Development team to resolve complex technical/business issues.

Bentonville, Arkansas, Us

Walmart Global eCommerce is responsible for all eCommerce sites within the Walmart family worldwide including sites like walmart.com, groceries.asda.com, samsclub.com, walmart.ca and samsclub.cn.• Managed a global team of 100+ members. Organization consist of the following teams: o System Administration o DBA – Database Administration o Middle-Ware Platform Engineering and Support o Domestic and International – Global Site Operations and NOC o Change Management• Accountable for uptime and reliability of multi-billion dollar infrastructure supporting numerous websites and multiple eCommerce Teams around the world.• Drove accountability within team’s infra/support best practices scaling with site hyper-growth mission.• Evolved from a reactive organization to proactive development/support team effectively doing more with less

Bentonville, Arkansas, Us

• Designed and implemented scalable worldwide support organization from scratch to accommodate rapid growth• Managed teams of up to 53 people including 7 NOC management globally• Built site operation teams for UK, Canada, US, and Chinese ecommerce sites• Established excellent relationships with engineering, business, and systems integration teams for more effective support services• Consistently exceed SLA’s with customers, maintaining a better than 99.9% uptime• Created leverage within the organization to minimize staffing requirements without increasing workload to current staff• Implemented successful follow the sun model that ensures 24x7 coverage and true distributed site management• Brought new ideas, technologies and processes to Walmart improving uptime and support processes of current and future systems and is a leader in ecommerce support for the company • Worked with engineering and business to align current support organization to better support business requirements

Bentonville, Arkansas, Us

• Responsible for proactive monitoring and administration of Walmart.com Global E-Commerce sites, Overall support, management and escalation of production issues.• Resolves potential Site Operations and revenue impacting issues from initial escalation of root cause analysis through collaboration with engineering and business counter parts.• Continuous analysis and improvement of monitoring and automation tools. Developed and documented standard operating processes.

Monroe, La, Us

• Assisted in installation, operation and maintenance of network, telecommunications, server hardware and application systems such as Win NT/2000/XP, Solaris, Linux and Cisco products. Monitored using tools such as HP Open View, ping tools, trace routes, cable tests, etc. • Solely responsible for monitoring, creating and running procedures, trouble ticket resolutions and proper ticket escalations in a 24/7 call center. • Worked with customers via phone, e-mail, and in person to resolve operations, critical and technical problems. Responsible for restarts, maintaining and updating run-books checklist. Diagnosed the cause of wide and local-area, and/or customer specific network components and services issues and providing data for COE or RCA due to issues. • Interfaced with Professional Services, Network Engineers, Technical Account Managers, and Customer Implementation Managers for server and network problem resolutions, maintenance scheduling, and on-site testing.

Us

• Managed all emergency support issues and follow all processes and procedures. Utilized on-line tools and monitoring systems: ESM, HPOV, Ewatcher and CA-Tng. Created and updated trouble tickets in Siebel, Vantive and Remedy ticketing systems. • Installed, configured, upgraded, maintained and troubleshoot Win2K/XP/NT Server and Workstation, Manage Desktop Infrastructure (MDI), and Unix/DOS operating systems. • Monitored all ticket queues and completed work assigned. Excellent customer service in dealing with customer questions, request, issues or concern.

• Worked as a Network and Systems Administrator and IT / Desktop Support for Morris Lab at Stanford University Cardiovascular Department.

Austin, Texas, Us

• Oversee shift production of Network and Security System Hardware. Communicate verbal and written pass downs of shift activities. Resolved test related problems from production and coordinated with engineering and maintenance group.