Customer Success Lead
Current
Apr 2024 - Present
Who is Robert Giuffrida? Overview
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Quick answer
Robert Giuffrida is listed as Customer Success Lead at GovDash, based in Hillsborough, New Hampshire, United States. AeroLeads shows a matched LinkedIn profile for Robert Giuffrida.
Robert Giuffrida previously worked as IT Support Specialist at Riva Solutions, Inc. and Technical Support Specialist at Icanotes Llc. Robert Giuffrida holds Network And System Administration/Administrator from Western Governors University.
Company email context
Email format at GovDash
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GovDash
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Profile bio
About Robert Giuffrida
I am a highly motivated and experienced IT support specialist with a passion for helping people. I have a proven track record of resolving complex technical issues in a timely and efficient manner. I am also a skilled communicator and have years of experience providing technical support. I have extensive knowledge and experience with Microsoft products and their ecosystem.
Current workplace
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9 roles
Robert Giuffrida work experience
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It Support Specialist
- Managing/maintaining enterprise Intune configuration
- Upgrading, installing, and configuring application software and computer hardware
- Troubleshooting and providing technical support to employees remotely
- Manages/utilizes ticketing systems including ZoHo, Freshdesk/Freshservice, and JIRA Service Management
- Administrates various platforms, including but not limited to Trello, JIRA, Basecamp, Keeper, Slack, and Adobe
- Creating and managing system permissions and user accounts through Microsoft 365 Admin and Azure AD
Nov 2021 - Apr 2024
Technical Support Specialist
- Provide phone, email, and chat support to inpatient facilities, outpatient facilities and private practices
- Leading metrics for calls/chats taken, first day resolution and positive customer surveys
- Provide support for numerous integrated products within the software
- Provide medical billing/medical claims support
- Provide remote IT support for impacted customers
- Provide development team with highly detailed bug reports, feature improvements and documentation of program deficiencies
Aug 2019 - Nov 2021
Senior Advisor
- Provided technical support for advisors and customers at the Senior Advisor level
- Provided training for new advisors while maintaining own duties - September 2018-January2019
- Extensive experience with logging all customer interaction, setting up repairs, appeasements,direct communication with Apple’s engineers
- Manage own workflow of customer commitments and scheduling of calls
- Extensive troubleshooting experience and knowledge of all Mac computers (iMac, MacBook,Mac Mini), macOS versions (10.6-current), iOS and watchOS devices (iPhone, Apple Watch) andall versions of software
- Top 5 Advisor for Quality- January 2019
Jul 2017 - Mar 2019
Remote Services Technician
- Providing customer and networking support for Support.com tenants (Comcast)
- Assists agents on the floor with technical support and policy, handles customer complimentcalls
- Assists customers with billing and package related questions
- Awarded Pay-For-Performance Award in January and February for exemplary metrics andquality assurance reports
Oct 2016 - Jul 2017
It Support Technician
- Providing hardware, software and networking support for the medical clinic both onsite andremotely
Sep 2011 - Jul 2017
Business Owner
Rg Computer Services
- Provided consumer and business clients with technical support
- Maintained customer and financial databases through QuickBooks and advertising
Sep 2013 - Aug 2014
Computer Repair Technician
- Customer service – Checking system in, taking customer information and customer diagnosis ofissues, follow up during and after repair
- Computer repair – Diagnosing and repairing computers, both hardware and software
- Computer assembly – Assembling custom ordered computers for customers, installing OS,programs and moving customer data
- Sales – Helping customers to compare products and find what’s right for them as well asordering parts for repair or providing quotes
- Support – Diagnostics and repair at the residential and small business level includingnetworking support, as well as phone and remote support
Sep 2009 - Sep 2013
It Support Technician
- Provided IT support for staff of NHEC
- Provided IT support for remote NHEC locations and branches
- Repairs included: printers, fax machines, computers and networking
Jun 2012 - Dec 2012
1 education record
Robert Giuffrida education
FAQ
Frequently asked questions about Robert Giuffrida
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What company does Robert Giuffrida work for?
Robert Giuffrida works for GovDash.
What is Robert Giuffrida's role at GovDash?
Robert Giuffrida is listed as Customer Success Lead at GovDash.
Where is Robert Giuffrida based?
Robert Giuffrida is based in Hillsborough, New Hampshire, United States while working with GovDash.
What companies has Robert Giuffrida worked for?
Robert Giuffrida has worked for Govdash, Riva Solutions, Inc., Icanotes Llc, Kelly, and Support.Com.
How can I contact Robert Giuffrida?
You can use AeroLeads to view verified contact signals for Robert Giuffrida at GovDash, including work email, phone, and LinkedIn data when available.
What schools did Robert Giuffrida attend?
Robert Giuffrida holds Network And System Administration/Administrator from Western Governors University.
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