Robert Goepp Email & Phone Number

Ann Arbor, Michigan, United States

• Provided on-site audio-visual support for events in more than nine auditoriums and an ever-growing number of classrooms and meeting spaces across Michigan Medicines three missions (clinical, educational, and research).
• Utilized ServiceNow to respond to customer questions, issues, and requestsWorked closely with Medical School administrators to enable ADA compliant closed captioning with Mediasite and outside vendors for required.

Ann Arbor, Michigan, United States

Provided on-site audio-visual support for events in eight auditoriums and numerous classrooms across the U of M medical and North campusesHandled direct contact with clients regarding technological needs for eventsUse of Zendesk and the Schedulon applications to track work and services renderedResponsible for responding to emergency issues relating to.

Auburn Hills, MI

Provided on site technology support in addition to general building maintenance.This includes HVAC, lighting, furniture set-up and tear-down, and grounds maintenance.Responsible for the technical and maintenance support of the entire building during weekend and evening classes; including: 4 full Distance Education (DE) rooms, 2 DE capable rooms, 5 – 120.

Auburn Hills, MI

Provided integrated classroom technological support for distance education classes.Assisted presenters and participants to engage in the learning solution.Monitored distance learning classrooms to provide just in time trouble shooting.

Rochester Hills, MI

Stage/ House Manager for productions, presentation, and lectures.Ensure that the lighting, sound, and wiring, were operating as designed and expected.Provided general building maintenance and any odd jobs necessary for a successful production.