Robert Gomes Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Strategic Leadership: Experienced Deputy General Manager with a robust background in leading customer service operations and driving innovative operational strategies within the event industry. Skilled in optimizing team performance to deliver world-class event experiences.Customer Service Excellence: Proven track record in managing and leading customer service departments, ensuring seamless communication and top-tier service delivery. Expertise in enhancing client satisfaction… Show more Strategic Leadership: Experienced Deputy General Manager with a robust background in leading customer service operations and driving innovative operational strategies within the event industry. Skilled in optimizing team performance to deliver world-class event experiences.Customer Service Excellence: Proven track record in managing and leading customer service departments, ensuring seamless communication and top-tier service delivery. Expertise in enhancing client satisfaction, loyalty, and retention through tailored solutions.Operational Strategy Development: Expert in formulating and executing operational strategies that align with organizational goals. Adept at resource allocation, cost management, and process optimization to maximize efficiency and profitability in event operations.Cross-Functional Team Leadership: Demonstrated ability to lead diverse teams across functions, including logistics, vendor management, and customer relations, fostering a collaborative work environment that encourages continuous improvement and innovation.Crisis Management & Problem Solving: Proven expertise in handling operational crises and client escalations. Ability to develop contingency plans and provide quick, effective solutions under high-pressure situations.Continuous Improvement & Innovation: Focused on implementing continuous improvement methodologies like Lean and Six Sigma to refine operations, reduce waste, and drive sustainable growth.Vision for Growth: Committed to leading teams with a future-focused approach, ensuring scalability, adaptability, and resilience in the face of industry shifts and challenges. Show less

Mumbai, Maharashtra, India

Organizing and Handling Events & Exhibitions for Franchise India Group all over India• Handling Events with Execution on Virtual Platform & on ground events.• Planning & Execution of Hybrid/Physical/Virtual Events. • Making event-related Profit & Loss Accounts• Negotiating and coordinating with vendors regarding venue, sound, light, seating arrangements, decoration etc.• Liaisons with Various Govt. & Private Agencies for Different Events. • Team Management.• Venue… Show more Organizing and Handling Events & Exhibitions for Franchise India Group all over India• Handling Events with Execution on Virtual Platform & on ground events.• Planning & Execution of Hybrid/Physical/Virtual Events. • Making event-related Profit & Loss Accounts• Negotiating and coordinating with vendors regarding venue, sound, light, seating arrangements, decoration etc.• Liaisons with Various Govt. & Private Agencies for Different Events. • Team Management.• Venue bookings for Events & Exhibitions• Onsite Event execution • Proper Vendor Management• Coordination for Scheduling of events & Timely Closures of Event. Show less

• Organizing and Handling Events & Exhibitions for Franchise India Group all over India• Handling Events with Execution on Virtual Platform• Managing the Yearly Event Calendar. • Making event-related Profit & Loss Accounts• Negotiating and coordinating with vendors regarding venue, sound, light, seating arrangements, decoration etc.• Liaisons with Various Govt. & Private Agencies for Different Events. • Interaction with client regarding event.• Venue bookings for… Show more • Organizing and Handling Events & Exhibitions for Franchise India Group all over India• Handling Events with Execution on Virtual Platform• Managing the Yearly Event Calendar. • Making event-related Profit & Loss Accounts• Negotiating and coordinating with vendors regarding venue, sound, light, seating arrangements, decoration etc.• Liaisons with Various Govt. & Private Agencies for Different Events. • Interaction with client regarding event.• Venue bookings for Events & Exhibitions• Onsite Event execution • Proper Vendor Management• Coordination for Scheduling of events. Show less

Mumbai Area, India

• Organizing and Handling Events & Exhibitions for Franchise India Group all over India• Handling Events with Execution on Virtual Platform• Managing the Yearly Event Calendar. • Making event-related Profit & Loss Accounts• Negotiating and coordinating with vendors regarding venue, sound, light, seating arrangements, decoration etc.• Liaisons with Various Govt. & Private Agencies for Different Events. • Interaction with client regarding event.• Venue bookings for… Show more • Organizing and Handling Events & Exhibitions for Franchise India Group all over India• Handling Events with Execution on Virtual Platform• Managing the Yearly Event Calendar. • Making event-related Profit & Loss Accounts• Negotiating and coordinating with vendors regarding venue, sound, light, seating arrangements, decoration etc.• Liaisons with Various Govt. & Private Agencies for Different Events. • Interaction with client regarding event.• Venue bookings for Events & Exhibitions• Onsite Event execution • Proper Vendor Management• Coordination for Scheduling of events. Show less

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Activities and Societies: Football

Bachelor Of Arts - Ba

Activities and Societies: Football