- Updated and maintained critical applications within client environments, ensuring optimal performance and cybersecurity integrity.- Spearheaded the construction of robust test environments, facilitating comprehensive evaluation and validation of cybersecurity measures.- Diagnosed and troubleshooted cybersecurity and IT issues, implementing timely and effective solutions to enhance system resilience.- Provided essential hardware support, addressing client needs and ensuring seamless integration with cybersecurity protocols.- Played a pivotal role in managing and fortifying endpoint security on client devices, ensuring a proactive defense against evolving cyber threats.- Implemented and monitored security patches on client devices, bolstering the resilience of systems against potential vulnerabilities.- Coordinated and executed incident response strategies on client devices, swiftly addressing and mitigating cybersecurity incidents.- Enforced adherence to security protocols on client endpoints, guaranteeing compliance with industry standards and best practices.- Participated in and supported security awareness training initiatives, empowering end-users with the knowledge to contribute to a robust cybersecurity posture.- Conducted periodic audits of endpoint security configurations, identifying areas for enhancement and ensuring alignment with cybersecurity policies.- Integrated threat intelligence into endpoint response strategies, enhancing the ability to proactively detect and counter emerging threats.- Maintained comprehensive documentation of endpoint security measures and contributed to detailed reports outlining security postures and recommendations.- Engaged in continuous improvement initiatives for endpoint security, staying abreast of emerging technologies and evolving threat landscapes.- Collaborated with cross-functional teams to resolve complex endpoint security challenges, fostering a culture of shared knowledge and expertise.

• Gaining hands-on experience in detecting and mitigating security vulnerabilities using popular tools and techniques, such as Wireshark, Nmap, and Metasploit.• Developing proficiency in conducting risk assessments, analyzing security gaps, and providing recommendations for improving security posture.• Achieving familiarity with security measures, including firewalls, intrusion detection systems, and encryption protocols, through real-world exercises and simulations.• Acquiring comprehensive knowledge of cybersecurity fundamentals, including key concepts, frameworks, and standards.• Understanding cyber threats, vulnerabilities, and various social engineering attacks, along with their prevention strategies.• Deepening knowledge of network security fundamentals, including network architecture, protocols, OSI Model layers, and secure network design principles.• Studying Identity and Access Management (IAM) systems, focusing on concepts like AAA (Authentication, Authorization, Accounting), Access Control, Identity Management, and Active Directory.• Attaining proficiency in cryptography fundamentals, such as symmetric and asymmetric encryption, public key infrastructure (PKI), and digital certificates, along with strategies for securing data at rest and data in transit.• Learning to execute incident detection and response processes, including cybersecurity monitoring, log analysis, and developing an incident response plan.• Grasping the key elements of organizational cybersecurity strategy, including governance, risk management, compliance, security awareness training, and policy framework development.• Conducting threat modeling, risk assessments, and vulnerability analysis as part of practical exposure to critical security protocols and standards like PCI and HIPAA.

• Provide technical support for an array of IT-related issues, escalating cybersecurity concerns as appropriate to ensure prompt resolution and mitigate risk.• Implement best practices for incident management and problem resolution, demonstrating a keen awareness of potential security vulnerabilities and threats.• Regularly update antivirus software and schedule scans to maintain system integrity and data security.• Conduct password resets and account unlocks following secure procedures, upholding the principles of confidentiality and accesscontrol.• Monitor system performance and detect anomalies in network traffic, demonstrating an active approach to potentialcybersecurity threats.• Employ secure remote desktop tools to troubleshoot and resolve end-user issues, adhering to strict data privacy regulations.• Engage in continuous learning of new security tools and techniques to enhance the service desk's capabilities in handlingcybersecurity-related issues.• Document all IT support interactions accurately and securely, maintaining the confidentiality and integrity of sensitiveinformation.• Collaborate with cybersecurity team to implement security patches and updates to systems and software, reinforcing the defenseagainst potential cyber threats.• Educate end-users on safe computing habits and basic cybersecurity hygiene to reduce the risk of potential breaches or attacks.

• Dispatched to various sites to install and troubleshoot critical IT hardware, including UPS systems, backup batteries, chip readers, and printers, ensuring business continuity and data protection.• Conducted secure installation and maintenance of network cabling infrastructure, emphasizing the prevention of potential physical security breaches.• Utilized tools such as crimpers, Cat5e cables, and RJ45 ends to execute secure installations, always mindful of the potential cybersecurity implications. • Managed cable cleanups and new line installations, maintaining a well-organized and secure physical infrastructure to reduce vulnerabilities.• Collaborated with IT security teams to ensure installed hardware complied with the organization's cybersecurity standards and policies.• Identified and resolved technical issues on-site promptly, mitigating potential risks and minimizing operational downtime.• Participated in regular security training to stay up-to-date with the latest cybersecurity trends and threats relevant to the fieldwork.• Adhered to strict security protocols during hardware installations and upgrades to protect sensitive information and ensure system integrity.• Assessed the security of physical IT infrastructure during site visits, identifying potential vulnerabilities and recommendingimprovements.• Documented all fieldwork accurately, ensuring secure storage and handling of potentially sensitive information about the organization's IT infrastructure.

● Increased sales rate by 12.5% in 4 months and earned top sales performer using my communication and persuasion skills● Managed TopBuilder CRM to analyze the customer's data and to prepare relevant reports for account executives ● Communicated with customers 100+ cold calls and 25+ cold emails on daily basis with efficiency by 7% above quota Developed and presented weekly performance reports to the management team to develop an action plan how to increase sales efficiency● Conducted customized demo presentation using product knowledge skills to increase sales rate closing deals with the up sales with efficiency rate 6% above KPI