Provided Customer Service and Technical Support to clients such as Intuit, Home Depot, Bath and Body WorksCurrently providing services to US Federal Government under contract starting October 2024.

Contract work for Cybersecurity and Industrial Security to OpalSoft's clients for a quarterly compliance review.

Provides information technology support to HCL C3I clients.

• Responsible for protecting the IT infrastructure of company by taking proactive security measures, assessing risks and responding to security breaches.• Perform STIGs (Security Technical Implementation Guides) while creating a program to automate much of the process.• Completed the 2023 DCSA (Defense Counterintelligence & Security Agency) Self Inspection ensuring all artifacts were present per federal regulations.• Perform system audits.• Incident Response, Network Administration, Help Desk Technical Support, scripting experience using PowerShell, Cyber Security

• Diagnosed, troubleshot and corrected problems with the Xerox & Lexmark branded information technology equipment to federal/state, hospitals, manufacturing, banking and small business customers.

• Worked leak investigations and remedied various issues.• Led large electrical crews during the Cape Cod Emergency Response to restore power to the cape.• Completed and scheduled a gas valve accessibility project in order to restore the natural gas system in the city of Shrewsbury, MA.• Successfully completed all the academic portions of quality control testing.

• Performed various administrative duties such as training, scheduling, issuing discipline, preparing reports and researching new methods for success.• Recorded building maintenance issues to facilities using the Maximo system.• Assigned both routine and non-routine duties to the entire department while servicing every area of the casino.• Ensured company cleanliness standards and regulations were followed and met.

• Performed calibrations, installations, maintenance, troubleshooting and repair in the following areas: automated conveyor systems and controls, electrical and electronic principles, industrial controls and programmable logic control (PLC) programs. • Repaired and installed robotic machines• Repaired, diagnosed, calibrated and advised on pressure vessels, generators, clean steam generators, HVAC and compounding equipment.

MilitaryAir Force Student Pilot, Columbus Air Force Base, 2014 – 2016• Ensured all flight operations were in accordance with Federal Aviation Regulations as well as Air Force and municipal regulations. Air Force Administrative Officer, McGuire Air Force Base, 2013 – 2014• Acted as primary liaison to the squadron executive officer to accomplish deployment missions.• Managed the recalled personnel deployment documents and accountability to their pre-deployment processing sections ensuring the established timelines were met to support the mission.• Analyzed personnel management folders, reducing pre-deployment time for personnel by 50% upon initial arrival on station.Air Force F-16 Integrated Avionics Technician, Atlantic City, 177th Fighter Wing, 2004 – 2013• Performed organizational level maintenance on integrated avionics systems and associated electronic components of the hydraulic, pneumatic, electrical and mechanical systems. • Prepared and presented periodic briefings which addressed the technical and funding requirements, status, issues and recommendations for aircraft related projects.• Held the important red “X” production order to certify aircraft for flight after grounding aircraft maintenance.