Robert Gozum Email & Phone Number

San Diego, California, United States

San Diego County, California, United States

• Conducts on-site checks and site visits of school/program operations, documents procedures,and identifies training and technical assistance requirements and opportunities to improveprogram performance
• Establishes youth-led chapters/youth councils throughout the county in schools and other youthserving organizations
• Facilitates youth-led assemblies and rallies for schools, the recruitment of guest speakers, andthe use of varied multimedia equipment.
• Conducts cross age mentoring programs between middle school and high school youth.

Greater San Diego Area

• Fifteen years of customer service experience with a variety of clients and products/organizations
• Fast-learner, creative problem-solver, motivated, and professional communicator
• Interpersonal skills working with technical and nontechnical personnel
• Microsoft Office Programs – Word, Excel, Outlook, and PowerPoint
• Data Entry Systems – Black Knight, IDS, Lenstar, Tempo, and Vendorscape
• Working knowledge of Window and OS X interfaces, utilities, and operating techniques

San Diego

• Oversaw entire NV Foreclosure portfolio in excess of over 2,000 Home Foreclosure files, while implementing Information Technology solutions where applicable.
• Draft over 400 legal documents per month with minimal errors.
• Effectively correspond with clients via e-mail and telephone to request documents, provide updates regarding foreclosure status, and follow-up on any outstanding needs.
• Relay technical information and instructions to employees and clients with tact, diplomacy, and confidentiality.
• Train and mentor new hires on foreclosure process and company procedures; support other teams as needed.
• Assist with rollout of new software programs by developing technical procedures and guides, and training employees on new user interfaces.

San Diego

• Gained knowledge and skills in auditing loans for California, Nevada, Arizona, and Washington.
• Verified the borrower’s information on a Deed of Trust against a Substitution of Trustee, Assignment of Deed of Trust, Notice of Sale, Notice of Default, and Trustee Sale Guarantee (only for select states).
• Prepared and managed the daily mailing of foreclosure notices to borrowers in default.
• Communicated with clients via e-mail and telephone to request documents for foreclosure.
• Efficiently completed daily tasks and assisted other departments with workloads.

San Diego

• Acquired public speaking, program management, and leadership skills by collaborating with San Diego students to prevent drug and alcohol abuse amongst youth through mentoring sessions.
• Trained high school students to be mentors to middle school students via weekly mentoring sessions.
• Communicated with parents and school staff regarding events, meetings, and mentoring sessions.
• Aided in training incoming program interns and delegated tasks accordingly.
• Deployed and trained interns on the proper use of lighting and audio equipment.