Robert Grabowski Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

• Providing support for Global Batch Management Services - ReportManagement with oncall support during a weekends.• Administrating report definitions, reports data flow and resolving any issuesrelated with report processing.• Related technologies: - Connect Direct for z/OS; - CA Deliver; - CA View; - IBM Content Manager OnDemand.

Warszawa, Woj. Mazowieckie, Polska

• Managing changes to the global production environments for all theOperations and Technology streams in CITI.• Ensure quality and timely approval of change records with global CoEmodel in accordance with established policies and standards (level ofapproval, risk/impact assessment, proper scheduling).• Providing regional governance approval for change records based on theguidance from sector/regional change managers.• Handling user requests and queries on the change process via email andticketing systems.• Providing guidance and training on service management tool sets andpolicies to the change management.• Attending sector/regional Change Advisory Boards (CABs).• Provisioning of change management reporting including standard andadhoc reporting, analysis and management recommendations.• Productivity Improving – identification standard change candidates.

Warszawa, Woj. Mazowieckie, Polska

• Operation and management for mainframe batch and infrastructure support in Global Command Center for all regions and countries in which Citi provides its services.• Providing level 1 technical support for Citi's global mainframe batch processing and phone hotline support for Citi collaborators, business clients, vendors, and technological teams.• Supervising, analyzing and solving problems related to mainframe batch processing and infrastructure.• Providing support for changes and IPLs on mainframe.• Controlling and monitoring resources by using automation tools (AFOPER and System Automation).• Informing the appropriate support of the existing problems.• Analyzing and editing JCL for the need to rerun/restart the failed jobs according to the instructions of support.• Identification of the risk of exceeding Service Level Agreements (SLA) and immediate contact with the Incident Management and responsible support teams immediately upon awareness of significant delays.• Creating and updating technical documentations.

Wroclaw, Lower Silesian District, Polska

• Supervising about 60 lpars for 12 customers from Finland and Denmark.• Systems monitoring using Netview.• Supervising and solving problems related to data processing processes (batch) using Tivoli Workload Scheduler and SDSF or Beta92, solving problems in accordance with the procedures provided expertise and support; in the case of complex problems, identify solutions appropriate path and involving relevant experts.• Stopping and starting z/OS system (IPL) during changes, maintenance and standalone dumps.• Stopping and starting tasks using command line and System Automation.• Implementation changes on systems.• Creating and updating technical documentation and reporting activities.

Lodz, Lodz District, Polska

• Managing user business accounts – operations in RACF subsystem.• Supervising systems backups and dumps.• Management of servers and transactions logs backups.• Supervising and solving problems related to data processing processes, including night-processing mainframe (batch); solving problems in accordance with the procedures provided expertise and support; in the case of complex problems, identify solutions appropriate path and involving relevant experts, to prepare reports on the course of processing.• Monitoring bank infrastructure, in particular mainframe system, CICS regions, MQ queues, network, monitoring applications (Tivoli, Nagios, Zabbix), power supply and air conditioning systems, keeping a diary of events, solving problems in accordance with the applicable procedures, provided the expertise and support in the case of complex problems, identify solutions appropriate path and involving relevant specialists.• Control and maintenance servicing performed by external suppliers.• Creating and updating operational procedures on production and test systems.• Reorganization of monitoring systems and applications support, participation in implementationwhile maintenance day.• Participating in disaster recovery test at the backup complex and running the z/OS system (IPL)from provided procedures.

Lodz, Lodz District, Polska

• Administrating: Windows Server 2003 and 2008, database MS SQL Server 2008 R2, IIS server, hMailServer mail system.• Creating software and databases’ backups.• Creating automated .NET application deployments on testing servers using MSBuild and SQL scripts and applicating deployments on production servers.• Managing projects and users for the purpose of the system for reporting bugs and SVN version control system.• Launching corrections and new functionalities in the .NET developed application and MS SQL Database Server.

Lodz, Lodz District, Polska

• Analysis in terms of mathematical algorithms.• Analysis of the project of interactive tools in terms of correct implementation of the provided algorithms.• Analysis of implementation of interactive tools in terms of developed algorithms.• Editing content on websites.• Intranet users’ management.• Web development.

Master Of Engineering (M.Eng.), Computer Science, 5

Bacheler Of Science, Computer Science, 5