Robert Grapel Email & Phone Number

Hong Kong Permanent Resident – no working visa sponsorship requiredCustomer focused Manager experienced in dealing with high end leisure customers and major corporate accounts by offering outstanding and consistent service and exceeding expectations.15years experience Managing successful and awarded retail & corporate teams including of recent Most Profitable, Most Improved, Outstanding Improvement & receiving the Brand Leader Award.My passion for the industry is portrayed in the products & holidays I design for my customers. My problem-solving abilities / organisational skills and confidence have assisted in me winning new clientele & receiving innumerable referrals.Making myself available to my customers in their time of need. Continually requesting their feedback and learning from their experience and adventures. Maintaining my team with exemplary financial acumen and ensure all are working honestly and fairly to our customers.Offering a professional appearance and attitude / effective communication skills with all customers and industry contacts / articulate manner and the ability to show patience when conversing with clients.Managing a successful team with HKD$55 mill annual turnover ensuring all members are engaged and focused on exceeding targets and contributing to its success.

Listed skills include Travel Agent To The Stars, Public Speaking, Strategic Planning, Leadership, and 6 others.

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  Hales Private College

  Tourism And Travel Services Management