Robert Gray is a IT Systems Director of BI, Clinical Engineering, and IT Operations at Salem Health at Salem Health. He possess expertise in store management, inventory management, merchandising, retail, customer service and 43 more skills. Colleagues describe him as "In my capacity as the IT Service Management Architect, I worked closely with Bobby to redesign and implementation of our Knowledge Mgmt process. As the Problem Management Process Owner, Bobby was responsible for designing the new process according to both ITIL and KCS Best Practices. We collaborated with key stakeholders to refine the new process to address pain points and improve the flow of the process. He creates an environment which inspires creative ideas and freedom of thinking. Through extensive stakeholder management and training, we successfully implemented the improved process within 2 months. As a result, throughput time to publish a knowledge article was reduced by 99% and over 1/2 of the pain points were eliminated. Bobby champions tool and process enhancements by adhering to industry best practices while building consensus to support his recommendations. He gets buy-in and support from difficult stakeholders and very quickly forms and energizes diverse, cross-functional teams to drive continuous improvement. He actively builds relationships with peers and leverages those relationships to gather constructive input on relevant issues. Bobby partners with stakeholders to identify problems and implement lasting solutions. He sets high-impact, meaningful, and challenging goals and proactively drives personal deliverables with high quality output. Bobby pursues work with energy, drive, and a bias for action while maintaining focus and composure. In short, Bobby is an outstanding business partner who executes flawlessly while maintaining positive work relationships. It is an absolute pleasure to work with him and I highly recommend him without reservation for any position he chooses to pursue." and "I've worked with Bobby over the past 5 years; and over those years, he has proven his metal time and time again as a leader who knows how to drive results through motivational leadership, and rare level-headedness that instills calm in an extremely volatile environment. His highly analytical and competitive drive give him the resources to succeed in any position he holds. He has the ability to elevate performance on multiple levels due to his self-discipline, determination, and natural business instinct needed to direct his teams toward success. He has always had the respect of his teams - and his peers, and I would put him on any team of mine - any day."