Robert Greene Email & Phone Number

Rathcoole, Dublin

Successfully implemented and managed a service call program, overseeing the coordination of service technicians and scheduling of service calls. Prioritized quality customer service, ensuring prompt and efficient resolution of customer concerns. Demonstrated adept management skills in overseeing service technicians and optimizing scheduling processes for enhanced efficiency and customer satisfaction.

Indianapolis, Indiana, United States

Managed day-to-day operations and customer service interactions including booking appointments, raising quotations, resolving customer complaints and ensuring all installation appointments are successfully completed on time and in full.- HR management including recruitment and selection, terminations, performance management, payroll, training and development and benefit enablement.- Allocating talent resources to customer appointments to ensure that the right person is carrying out the appropriate work. Resulting in the successful completion of 6,500 appointments to date.- Continued stakeholder management with new and ongoing customers, which resulted in the most successful month of revenue in June 2020.- Creating training and instructional materials and running onboarding sessions for all new hires.

Indianapolis, Indiana, United States

Sales & marketing consultant with service based clients. Provide results-oriented marketing, product launches, and acquisitions designed to meet the client’s needs by providing strong marketing concepts and excelling at customer service. Expand the customer base through consultative and personal brand of marketing strategies.

Las Vegas, Nevada Area

Responsible for the project management of all aspects of solar installation projects for photovoltaic and energy storage systems. Main areas of focus and key achievements were:- Project Manager for Generation Meter Adapters for Southern California Edison. Maintained over 75 active projects and completed over 425 projects since June 2017.- Managed over 5,075 application submissions from beginning to end: ensuring all documents are received and accurate; submitted over 1,775 notifications to local utilities on time and in full and following up to ensure that authorization for installation and operation are received. - Analyze and identify issues/corrections with projects that have fallen outside the standard processing timelines and implement solutions that push those projects to receive Permission to Operation.- Received multiple monthly “Top Performer” and “Accuracy” recognitions for my department.

Career PlannerResponsible for all aspects of the retention program, promotion and engagement of enlisted Marines. Main duties included:– Assisted over 2,000 Marines with re-enlistments, lateral moves, promotions, contract extensions, and special duty assignments through face to face interviews, written evaluations and job performance feedback. – Supervised, mentored, and trained a team of 8 employees in conducting personnel management and career planning.– Prepared, maintained and analyzed all employment-related data and prepared required reports; conferred with management to develop and implement personnel policies and procedures including employee handbooks, performance evaluation forms, leave requests, promotion nominations and termination paperwork. – Researched and reconciled complex pay issues, benefit queries, and retirement actions to ensure the timely pay for each individual while adhering to all military, federal, state, and local laws and regulations (including the Fair Labor Standards Act, Family and Medical Leave Act, Consolidated Omnibus Budget Reconciliation Act, Equal Employment Opportunity, and the Office of Federal Contract Compliance Programs.– Partnered with executive leadership to provide input on the training, performance appraisals and counseling techniques of each Marine.

Responsible for providing manpower personnel management support to general staff officers and maintaining other areas of responsibility. Main duties included: – Oracle database administration– Preparation and review operational reports and schedules to ensure accuracy and efficiency.– Maintain fiscal year budget and ensure the office is supplied for day-to-day operations. – Provide technical support to all personnel and maintaining all equipment.