Managed data center collocations ensuring maximum availability for all hosted environments by leveraging VMware and other tools. Maintained real time data center monitoring, dashboard reporting, vendor interface and change control processes. Maintained inventory of switches, routers, and other network related equipment. Diagnosed hardware issues and repair or upgrade as required. Participated in a 24x7x365 on-call rotation for Tier I emergency requests. Monitored and reported on capacity and operational performance for the Data Center environment per assigned metrics. Supported and coordinated enterprise wide preventive maintenance activities, including problem management, backup policies, and patch management. Coordinated the configuration and maintenance of all enterprise wide network infrastructure with staff and external vendors.Participated in the development of a disaster recovery plan for the Corporate IT Operations team.Managed IPSec VPN/MPLS connections and firewall rules between multiple sites to the data center. Led the Network Operations team in the management WAN, LAN, and wireless infrastructure for 71 college campuses, multiple data centers and corporate office locations.

Responsible for the management of the university wide IT Infrastructure which includes the wired and wireless networks, telecommunication switches, campus-wide cable television network, server systems, platforms, and network capacity related services. Manage and monitor departmental budgets, provide verbal and written status reports to the CIO concerning budget requirements for support of University's network infrastructure.

Provided design, installation, and configuration of networking infrastructure that supported a staff of 800 personnel and 3200 students. Facilitated router, switch, wireless, and cable installations. Responsible for the establishment of new IT policies defining acceptable use of IT assets within the university. Performed Active Directory administration and provided Tier 3 support for Windows desktops & Apple Macintosh computers. Installation and configuration of servers including RAID 1 & 5 arrays in addition to facilitating backup and restoration using Acronis Backup and Recovery & Symantec Backup Exec.

Provided desktop support and technical training to end users. Performed set-up, break-down, and transport of university equipment on an as-needed basis. Documented help desk tickets/resolutions, and rendered assistance in daily administration of a TCP/IP Network. Supervised and managed other help desk technicians while providing daily reports to the help desk manager. Assisted the network manager with various network related issues including Category 5 cable runs, RJ45 installations, and DNS server administration.

Operated a Soundcraft GB8 Mixer for Sunday services, concerts, and other special events. Provided video editing, media replication, and consultation for lighting. Reported to the Worship Arts Director and Facilities Director.