Principal product manager for LMS Integration Services. Lead product specifications, feature prioritization and roadmap. Engage with customers and customer-facing AWS teams as the subject matter expert on integrating organizations' internal learning systems with AWS Training and Certification learning content.

Product Manager for AWS Skill Builder (skillbuilder.aws), a new AWS Cloud training solution optimized for the digital learning experience. Drove initial product development and MVP scoping, launched to general availability in Oct'21, and continue to own the product roadmap and 3-year north star product vision.

Design, build and launch new services on the AWS Management Console to support customer ordering, invoicing and post-sale asset management of physical devices and downloadable software. Own service UI/UX, integration with backend CRM and ERP platform, testing, training and documentation. Collaborate with development team and business stakeholders for feature enhancements, service maintenance and new organization onboarding. Operate in Agile framework with 3-week development sprints, daily scrums and weekly user story grooming sessions.Manage the suite of ERP products used for order fulfillment, inventory management, software licensing, and billing and accounting. Own the strategic roadmap for each system and collaborate with business system development resources to build new features, enhance automation and improve user experiences for stakeholders across the business. Products include AscentERP, Sage Intacct, Zuora, Flexera FNO, Financial Force PSA and Avalara. Work closely with CRM Product Owner managing Salesforce platform to which most of my products are connected.

Newly created position to own the operations of the Elemental Cloud business line. Partner with key stakeholders through process improvement projects and illustrate the customer subscription experience through data analysis. Leverage the expertise gained to effectively manage the operational transition from our legacy Cloud platform to a native AWS Console service offering.• Define and implement automated workflows for all account setup, quoting, subscription management, payment processing and billing operations for Elemental Cloud Customers• Ensure that processes meet the functional requirements of all stakeholders including Sales, Product Management, Sales Operations, Finance and Billing Operations• Architect automated reports for Cloud processing metrics such as financial results, customer usage and account reconciliation• Manage AWS instance reservations• Gather data from the Product, Sales, and Engineering teams to forecast instance capacity requirements• Directly support 24/7 uptime of the Cloud product, including on-call responsibility• Serve as subject matter expert for the Cloud product quote to cash process and supporting systems, including Zuora, Salesforce, Cloudability, JIRA, the AWS Console and internal Amazon sites• Provide updates and training to key stakeholders regarding customer-specific quoting and ordering use cases to ensure billing accuracy• Maintain product catalog, pricelist and account setup in the Cloud product subscription billing tool• Drive process improvement initiatives, focusing on system, process and customer experience improvements• Project manager for the AWS Elemental Media Services integration with the AWS Console; touch points include lead generation, sales enablement, opportunity management, accounting data entry, financial system reporting and commission calculations

• Lead travel and expense integration project with AWS integration team. Coordinated with stakeholders in Finance, Treasury, Corporate Travel, Operations, and Business Systems departments across both entities to research, test and implement full travel booking and expense reporting workflows in accordance with Amazon corporate T&E policies.• Drive testing and implementation of billing improvement project for Elemental Cloud business with goal of leveraging Zuora as the system of record. Partner with revenue manager to true up AR balances, align usage charges with billing period, and enhance revenue reporting; collaborate with Cloud Product and Sales teams to enhance presentation of customer invoices.• Assist accounting manager with monthly GL reconciliations in both Intacct and Oracle, including payroll backfill entries• Contributed to successful merger with Amazon Web Services, Inc., including pre-close cash collection, closing balance sheet account entries, and tax support documents• Manage monthly inventory reconciliations• Built and deployed ACH reimbursement system for employee expense reports• Supported accounting manager in multi-year expense reclassification and allocation projects to align previous years' financial statements with new fiscal year period• Manage monthly GL reconciliations and related journal entries• Support in the timely preparation of consolidated internal and external financial statements• Perform bank reconciliations• Assist audit and tax preparation, correspond with audit and tax teams in preparation of PBCs• Maintain fixed asset and prepaid sub-ledger activity• Approve all sales orders for credit terms and perform financial due diligence on new customers applying for credit terms• Own Accounts Receivable collections: communicate with customers and account managers regarding delinquent account balances, resolve invoice and payment discrepancies, and negotiate payment plans for customers needing assistance

• Manage the Accounts Payable process• Perform financial due diligence on new and potential customers• Assist in weekly revenue reporting duties• Oversee collection of Accounts Receivable• Own 1099 maintenance• Respond to all vendor inquiries• Maintain files and documentation thoroughly and accurately• Assist in cash flow management, including cash requirements• Reconcile certain balance sheet accounts, research and resolve discrepancies• Review postings to the GL for accuracy and timeliness• Build accrual schedules and assist in other month end closing duties as needed

• Responsible for tracking the organization's revenues and expenses from career events and workshops on customized Excel spreadsheet• Maintain proper segregation of duties controls• Report to organization's VP of Finance

• Tracked daily sales and commission bonuses through customized Excel spreadsheet• Utilized real-time inventory software and various components of ERP system• Generated sales from inbound calls; individual revenue generated exceeded $2.3 million in 2011, compared to sales department individual average of $1.2 million• Provided customers with product knowledge across fleet of 22 ships and over 100 unique itineraries• Listened to customer concerns and complaints; found resolutions by correcting service errors and offering alternatives• Assisted training class through teaching computer systems and answering questions regarding products and company• Member of the Peer Assistance team; assisted new employees with general policy questions and service resolution options• Elected Ambassador of TIDE Committee, responsible for planning and managing monthly employee engagement activities

• Serviced and assisted travel partners in booking cruise vacation reservations• Provided friendly, accurate and efficient customer service to all guests and travel partners• Sold cruise options, such as airfare, travel insurance, and onboard upgrades

• Designed pricing schedule, created customer invoices, and tracked revenue and expenses through Excel spreadsheets• Created and executed business plan for start-up flooring installation company• Built marketing campaign through designing company website, CraigsList ads, mass-mailer packets, newspaper classified ads, business cards, informational packets, vehicle signs, and Google AdWord strategies• Generated sales from onsite and over-the-phone bids; wrote job contracts and managed customer service from initial bid to collecting payment after each job completion• Responsible for hiring, training, and supervising skilled labor employees• In charge of daily operations of business, including billing, supply management, equipment maintenance, and office organizing

• Processed transactions and provided outstanding customer service in a fast-paced location• Cultivated personal relationships with members through education of financial services and regulations and by catering to personal needs• Developed leads for the sale of financial products such as certificates of deposit, investment services, loans, and credit cards• Participated in launch and growth of financial products by providing customer feedback and through personal analysis of products’ viability and effectiveness• Regularly reported to branch manager in regard to employee morale and performance; recommended acknowledgment for exceptional work efforts by other staff members• Managed orders for branch supplies such as office equipment and marketing materials• Regular use of MS Word and Excel for sales tracking and supply management

• Responsible for interviewing, hiring, and training new sales associates to provide remarkable customer service and efficient supply management in a retail environment• Communicated on weekly conference calls with regional management regarding employee sales goals, hiring build plan and training schedule• Sought out exceptional performers for acknowledgment and peer motivation• Deliberately involved in all facets of store operations with ultimate goal of providing best possible customer service and training for new staff members• Developed skills in database management systems such as PeopleSoft, UNICRU, and eRoster• Managed floor staff, including sales support, product stocking, cash handling, security keys possession, and customer service

• Provided customer service, operated cash registers, and assisted management in a retail environment• Assisted in storeroom management, product stocking, and truck shipments• Responsible for general upkeep of store area, including product stocking, garbage disposal and parking lot clean up

• Responsible for general labor duties in custom home construction, including site clean-up, door installation, fixture installation, and demolition