Robert Guirola Email and Phone Number
Robert Guirola personal email
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A dedicated professional with 20 years of experience in customer service, 8 years in executive assistance, and 4 years in logistics, complemented by over 10 years in the call center industry and 11 years working in a home-based environment. I have gained invaluable experience in customer service, sales, account administration, team building, and troubleshooting technical and physical situations by building strong rapport with colleagues and accurately identifying customer needs. I am an expert in managing diverse administrative tasks, from coordinating complex schedules and overseeing logistics operations to handling sensitive information with confidentiality and precision. With a proven track record of delivering exceptional customer service, I excel at managing relationships and communicating clearly across various channels. I am skilled at optimizing processes and using advanced tools to enhance productivity and team collaboration, ensuring smooth and efficient operations in both remote and onsite environments. Through careful and strategic planning, I have learned how to lead successful teams to achieve goals and objectives, understanding that there is no substitute for world-class customer service as a key to thriving in the modern, globalized world.
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Data Validation SpecialistWooldridge Law Injury LawyersLos Angeles, Ca, Us
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Loan ValidatorLendsys.Com (Remote) Jun 2022 - PresentSimi Valley, California, United States● Review and validate loan applications for car loans, ensuring compliance with financial regulations and company policies.● Verify applicant documentation, including proof of income, identification, and credit history, to assess loan eligibility.● Maintain accurate and confidential records of all loan-related transactions and decisions in the company’s CRM system.● Collaborate with underwriting teams to resolve discrepancies and provide clear, concise feedback on loan approval or rejection.● Conduct follow-ups with applicants to ensure timely completion of loan processes and resolve any outstanding documentation issues.● Stay updated on financial regulations and industry best practices to ensure all loan validation procedures are compliant and efficient.
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Scheduling Manager / Customer Service ManagerGoskate.Com Jun 2011 - Sep 2024El Salvador - Remote• I function as the liaison between customer, instructor and company reps.• I'm a highly motivated team player, able to manage and work with far flung team members based in the US and Philippines.• I keep and update meticulous company records concerning but not limited to confirmations, ticketing, traffic conditions, Q&A and general info in Zendesk.com• I co-undertake responsibility in company payroll, balance sheet upkeep and general payment posting through our company's online accounts.• I also do daily phone checks and set up virtual meetings between Instructors and Clients. Conduct customer satisfaction follow-ups.• Currently working as the Scheduling Manager, my responsibilities include coordinating, supervising, instructing and motivating my co-workers.• I take pride in providing quality customer service and occasionally venture into sales when the customer shows keen interest or requests assistance with the online store inventory of skateboarding products that range from common staples like skateboards and decks, protective equipment, ramps & rails and all type of skateboarding accessories. -
Assistant Manager / Customer Service AmbassadorReal Estate Services Dec 2018 - Dec 2020Fully Remote•Greet clients with a smile, when answering the telephone and making follow-up calls.•Assist Real Estate Agents with the coordination and preparation of successful open house events andscheduled appointments between Home Sellers.•Coordinating showings and prepared reports on results and entered them into our CRM.•I also cold called home owners to see if they were interested in selling their homes.•I maintain electronic client databases and filing systems.•I prepared listing materials and posted property listings online and through newspapers.•I kept Real Estate Agents agendas up to-date on Pertinent Information.•I made phone calls to brokers and home owners when case status changed.
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Drivers Scheduling ManagerFreightbird Logistic Services Jan 2018 - Nov 2020El Salvador, Remote• I function as the liaison between brokers, customers and drivers.• I keep meticulous company records concerning insurance waivers and contracts from drivers.• I also do phone checks and conference calls between drivers and clients. Conduct customer satisfaction follow-ups.• I had drivers take photos of New Trailers to send to Client as confirmation of a great delivery.
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Sales AgentSykes May 2004 - Jun 2011San Salvador, El Salvador• Capable of working effectively and accurately under pressure to successfully meet short deadlines.• Trained and experienced in both sales and in up-selling of company products and services to maximize company profit.• Able to close a hard sale over the phone.• Flexible, the ability to give world class customer service at all hours of the day. I worked different shifts as the company requested during heavy seasonal work weeks.• Effective oral and written communication skills. -
Customer Service And Tech Support RepresentativeTracfone Wireless Jan 2000 - May 2004San Salvador, El Salvador• Technical Support Specialist. Took-on some of the harder to deal with customers and clients, I would guide them step by step until I obtained a positive resolution.• Troubleshooter by excellence.• I also did a bit of upsells on the side, when the conversation permitted, I offered and described to customers the line-up of company products to maximize and complement their personal experience.
Robert Guirola Skills
Robert Guirola Education Details
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Belmont High SchoolEnglish Language And Literature, General
Frequently Asked Questions about Robert Guirola
What company does Robert Guirola work for?
Robert Guirola works for Wooldridge Law Injury Lawyers
What is Robert Guirola's role at the current company?
Robert Guirola's current role is Data Validation Specialist.
What is Robert Guirola's email address?
Robert Guirola's email address is al****@****ail.com
What schools did Robert Guirola attend?
Robert Guirola attended Belmont High School.
What skills is Robert Guirola known for?
Robert Guirola has skills like Bpo, Call Center, Customer Service, Inbound, Telephone Skills, Lead Generation, Sales Management, Selling, Customer Satisfaction, Customer Relations, Customer Retention, Sales Support.
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