Robert Guirola Email & Phone Number

Los Angeles, CA, US

Simi Valley, California, United States

• Review and validate loan applications for car loans, ensuring compliance with financial regulations and company policies.
• Verify applicant documentation, including proof of income, identification, and credit history, to assess loan eligibility.
• Maintain accurate and confidential records of all loan-related transactions and decisions in the company’s CRM system.
• Collaborate with underwriting teams to resolve discrepancies and provide clear, concise feedback on loan approval or rejection.
• Conduct follow-ups with applicants to ensure timely completion of loan processes and resolve any outstanding documentation issues.
• Stay updated on financial regulations and industry best practices to ensure all loan validation procedures are compliant and efficient.

El Salvador - Remote

• I function as the liaison between customer, instructor and company reps.
• I'm a highly motivated team player, able to manage and work with far flung team members based in the US and Philippines.
• I keep and update meticulous company records concerning but not limited to confirmations, ticketing, traffic conditions, Q&A and general info in Zendesk.com
• I co-undertake responsibility in company payroll, balance sheet upkeep and general payment posting through our company's online accounts.
• I also do daily phone checks and set up virtual meetings between Instructors and Clients. Conduct customer satisfaction follow-ups.
• Currently working as the Scheduling Manager, my responsibilities include coordinating, supervising, instructing and motivating my co-workers.

Fully Remote

• Greet clients with a smile, when answering the telephone and making follow-up calls.
• Assist Real Estate Agents with the coordination and preparation of successful open house events andscheduled appointments between Home Sellers.
• Coordinating showings and prepared reports on results and entered them into our CRM.
• I also cold called home owners to see if they were interested in selling their homes.
• I maintain electronic client databases and filing systems.
• I prepared listing materials and posted property listings online and through newspapers.

El Salvador, Remote

• I function as the liaison between brokers, customers and drivers.
• I keep meticulous company records concerning insurance waivers and contracts from drivers.
• I also do phone checks and conference calls between drivers and clients. Conduct customer satisfaction follow-ups.
• I had drivers take photos of New Trailers to send to Client as confirmation of a great delivery.

San Salvador, El Salvador

• Capable of working effectively and accurately under pressure to successfully meet short deadlines.
• Trained and experienced in both sales and in up-selling of company products and services to maximize company profit.
• Able to close a hard sale over the phone.
• Flexible, the ability to give world class customer service at all hours of the day. I worked different shifts as the company requested during heavy seasonal work weeks.
• Effective oral and written communication skills.

San Salvador, El Salvador

• Technical Support Specialist. Took-on some of the harder to deal with customers and clients, I would guide them step by step until I obtained a positive resolution.
• Troubleshooter by excellence.
• I also did a bit of upsells on the side, when the conversation permitted, I offered and described to customers the line-up of company products to maximize and complement their personal experience.