Currently a student at Durham College in the 9-1-1 Emergency and Call Centre Communications program with an expected graduation date of April 2023. Once graduated I want to use previous skills gained working with clients in the Pharmaceutical Industry and skills gained through post-secondary education to provide assistance to people in need in the emergencies services field. Education has a focus on customer service, crisis management, self-regulation during high stress situations, and development of strong communication skills.Employed in the Pharmaceutical Industry as a Processing Technologist II with a focus on the granulation processes for manufacturing. Have developed a strong sense of accountability, accurate and concurrent documentation practices, and flexibility to necessary scheduling or process changes. Experienced in working both with developed and in-development products under the supervision and direction of clients.