Robert (Guy) Leconte Email & Phone Number

Toronto, Ontario, Canada

• Assess, determine or make final decisions on the eligibility of applicants nominee applications nomination in accordance with program objectives, established program criteria, guidelines and legislative regulations to determine eligibility under the OINP.• communicate with applicants or their representatives on matters relating to their application.• provide advice on program and procedural improvements that meet the changing needs of the provincial nominee program.• Build and… Show more • Assess, determine or make final decisions on the eligibility of applicants nominee applications nomination in accordance with program objectives, established program criteria, guidelines and legislative regulations to determine eligibility under the OINP.• communicate with applicants or their representatives on matters relating to their application.• provide advice on program and procedural improvements that meet the changing needs of the provincial nominee program.• Build and foster relationships with a diverse range of stakeholders.• Collaborate with program staff in the identification and assessment of program risks and contentious issues and recommend options to mitigate impact.• Coach and mentor junior processing staff and provide advice and guidance in their assessment of applications, interpretation of eligibility criteria and communication with applicants. Show less

Toronto, Ontario, Canada

* Applying relevant policies, regulations, procedures and legislation (example: Residential Tenancies Act, Landlord and Tenant Board procedures, Provincial Offences Act, Freedom of Information and Protection of Privacy Act, court procedures relating to witnesses)* Monitor legislation compliance and conduct intervention/compliance procedures with offending parties and complainants to negotiate a voluntary settlement of issues using strong analytical and reasoning skills to establish and… Show more * Applying relevant policies, regulations, procedures and legislation (example: Residential Tenancies Act, Landlord and Tenant Board procedures, Provincial Offences Act, Freedom of Information and Protection of Privacy Act, court procedures relating to witnesses)* Monitor legislation compliance and conduct intervention/compliance procedures with offending parties and complainants to negotiate a voluntary settlement of issues using strong analytical and reasoning skills to establish and assess facts* Use planning and organizational skills to assess urgency and set priorities for cases, negotiate and use interpersonal skills to resolve alleged offences with landlords, tenants and other parties. Show less

Toronto, Canada Area

* Ensure the integrity of Ontario Driver records is maintained* Administer various licensing programs through analysis of complex legal, court, inter-ministerial and police documents* Apply changes to license qualifications in accordance with federal and provincial legislation and established ministry policies and procedures.

Toronto, Canada Area

* Receive, greet and screen patients/visitors coming into the unit. Also provide general administrative support services to the unit.* Responsible for co-ordination of patient flow at the unit level. Performs clerical tasks/procedures required to prepare for patient admissions, discharges and transfers* Maintains patient charts, collects and inputs unit specific statistics, post procedure data entry via electronic booking system* Administrative support services to unit i.e. posting… Show more * Receive, greet and screen patients/visitors coming into the unit. Also provide general administrative support services to the unit.* Responsible for co-ordination of patient flow at the unit level. Performs clerical tasks/procedures required to prepare for patient admissions, discharges and transfers* Maintains patient charts, collects and inputs unit specific statistics, post procedure data entry via electronic booking system* Administrative support services to unit i.e. posting notices, circulating minutes/memos, photocopying, reception, telephone calls, patient care communication, ordering supplies, word processing, etc.* Participates in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives and policy manual reviews Show less

Toronto, Canada Area

* Apply courtroom procedures, practices, and protocols to ensure proper operations of the court* Interpret and apply relevant legislative requirements, guidelines and directives* Acquire and apply knowledge of Court Services Division programs and services to direct the public* Liaise and build rapport with the public, members of the legal community and court house staff to provide information and support relating to court orders and judgement.* Prepare documents* Provide… Show more * Apply courtroom procedures, practices, and protocols to ensure proper operations of the court* Interpret and apply relevant legislative requirements, guidelines and directives* Acquire and apply knowledge of Court Services Division programs and services to direct the public* Liaise and build rapport with the public, members of the legal community and court house staff to provide information and support relating to court orders and judgement.* Prepare documents* Provide concise explanations and clarifications of complex information - Rules of Civil Procedure, Guidelines, Legislation, Criminal Code, Child & Family Services Act, Rules of Civil Procedure & Lawyer's referral service. Show less

Toronto, Canada Area

Providing answers to the public in regards to the Ministry of Transportation services which includes but are not limited to:Drivers LicenceOntario Photo CardAccessible Parking PermitVehicles511 service information and more

Toronto, Canada Area

• provide quality in-person front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment• provide interpretation of guidelines, directives and procedures• provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration)• provide guidance and support to customers… Show more • provide quality in-person front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment• provide interpretation of guidelines, directives and procedures• provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration)• provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution• process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents• collect and process payments, issuing refunds, and reconcile payments with transactions• maintain files and electronic database systems• produce a variety of reports and correspondence Show less

Mississauga, Ontario, Canada

• Handling incoming consumer and technically-related calls within the set quality standards• Fielding calls and responding to inquiries and technical questions for multiple product lines• Answering questions and resolving cases that are complex in nature. • Responding to inquiries from the “End User”, Sales Representative, Wholesale, or Retailer• Addressing and resolving all complaints related to Trades, New Home Builders, Contractor, Plumber, EngineerAnd more.

Toronto, Canada Area

Searching customers information using the internet and office files, promote and sell service agreements to customers whose warranty has ended in Ontario and Quebec.Update database with current customer information.Communicate effectively in both French and English to educate and assist clients with their service needs.

As the only bilingual representative, I had to answer customer questions via telephone, email and fax in regards to courses offered online and in class training sessions. Assist with course purchase and issue out diplomas to students upon completion of their courses.