Robert Guzman Email & Phone Number

Escondido, Ca, Us

Oceanside, California, United States

Oceanside, California, United States

Oceanside, California, United States

San Diego

• Responsible for 60+ Brands all across website ranging from Performance Parts to Cleaning Products ensuring they are profitable and margin goals are met• Responsible for keeping competitive price points while maintaining positive profit margin • Maintain vendor relationships to negotiate promotions and marketing agreements to further brand reach• Worked closely with different departments including Marketing, Content and Catalog to review and launch new products• Worked with… Show more • Responsible for 60+ Brands all across website ranging from Performance Parts to Cleaning Products ensuring they are profitable and margin goals are met• Responsible for keeping competitive price points while maintaining positive profit margin • Maintain vendor relationships to negotiate promotions and marketing agreements to further brand reach• Worked closely with different departments including Marketing, Content and Catalog to review and launch new products• Worked with vendors constantly to improve discounts, volume rebates and various other methods to improve gross margins Show less

San Diego, California

Communicate via online chat with 3 or more customers regarding Product info, sale info or existing order questions

Main contact for Contact Center for technical assistance on entire company product line. Assist with warranty inquires and troubleshooting for entire contact center (as many as 75 agents a day). Provide training on products and other aspects of operational duties. Create and write all product trainings as well. Help facilitate new hire on-boarding and training. Also responsible as liason of Contact Center for reporting errors or issues that may be reflected on the web site. All errors… Show more Main contact for Contact Center for technical assistance on entire company product line. Assist with warranty inquires and troubleshooting for entire contact center (as many as 75 agents a day). Provide training on products and other aspects of operational duties. Create and write all product trainings as well. Help facilitate new hire on-boarding and training. Also responsible as liason of Contact Center for reporting errors or issues that may be reflected on the web site. All errors are reported to me, which are then vetted and re-formatted and sent to our Data Team for any corrections. Involved in the on boarding of new products working closely with the Merchandising Team, SEO, Marketing and Content Teams. Show less

Manage a team of 22 agents. Keep productivity and morale up. Deliver feedback and coaching. Create and implement trainings to assist agents in KPIs and QA.