I have monitored and reviewed quality issues at customer side from automotive trade (electronic components, electronic PCB)I have analyzed returned parts from customers (electronics PCB), finding root cause of the defect prepare analysis reports and if needed send components to suppliers for further analysis,I have supervised and verified sorting operations at customer side,I have prepared and updated data files concerning customer RMA returns,I have presented analysis results… Show more I have monitored and reviewed quality issues at customer side from automotive trade (electronic components, electronic PCB)I have analyzed returned parts from customers (electronics PCB), finding root cause of the defect prepare analysis reports and if needed send components to suppliers for further analysis,I have supervised and verified sorting operations at customer side,I have prepared and updated data files concerning customer RMA returns,I have presented analysis results from customer warranty returns on weekly call with customer quality and design team. Show less

I have been monitoring and solving customer complaints from different countries (e.g. Germany East Europe, Australia), by validation and coordination corrective actions in production plants, I have reduced customer response time for 20%,I have created tool for monitor and analyze corrective actions for complaints with potential safety defects, I have updated service reparation process for customers. I have created tool for approve, follow up and recharge service interventions at… Show more I have been monitoring and solving customer complaints from different countries (e.g. Germany East Europe, Australia), by validation and coordination corrective actions in production plants, I have reduced customer response time for 20%,I have created tool for monitor and analyze corrective actions for complaints with potential safety defects, I have updated service reparation process for customers. I have created tool for approve, follow up and recharge service interventions at customer sites,I have created and update data, reports and Pareto defects for business managements,I have cooperated with insurance company with solving all insurance complaints from customers. Show less

I have led supplier quality team: engineer and incoming inspection controller , and prepared and analyzed statistics and reporting for management,I have coordinated supplier complaints and nonconformities, organized selections and secure production parts. I have monitored and supervised corrective actions from suppliers and prepared periodical audits at supplier sites,I have validated new suppliers and components (electrical components, stamping, bearing, turned parts, screws, die… Show more I have led supplier quality team: engineer and incoming inspection controller , and prepared and analyzed statistics and reporting for management,I have coordinated supplier complaints and nonconformities, organized selections and secure production parts. I have monitored and supervised corrective actions from suppliers and prepared periodical audits at supplier sites,I have validated new suppliers and components (electrical components, stamping, bearing, turned parts, screws, die casting) and validated PPAP documentation from suppliers, I have trained suppliers about quality tools like PDCA, FTA, QRQC, Show less

I have created control plans for final products (plastic pipes for fuel and break) and coordinated quality documentation to assure product conformity with customer specification,I was part of FMEA team,I have led quality controllers team, I have coordinated customer complaints and define root cause and corrective actions using PDCA analysis, I have managed PPAP documentation for customers in case of new product validation.