Robert H. Email & Phone Number

Lublin, Woj. Lubelskie, Polska

● Quick learning, reliable and diligent● 3rd level of support of web and mobile applications● application troubleshooting● data management and users administration● cooperation with developer team● Service Delivery ● active communication with Vendor and End Users● application service monitoring● report creation● application testing● ITIL implementation and usage on daily basis● cases tracking and coordination● data migration projects● reports and application statistics monitoring● incident management● change management● problem management● Knowledge management and documentation monitoring

Lublin, Woj. Lubelskie, Polska

● Managing a team● Ongoing quality checking, providing feedback● Resourcing allocation to maximise efficiency and productivity● Provisioning of Key Performance Indicators to Management● Managing a project (having direct contact with Clients)● Analysing project data● Reviewing systems and processes in order to work smarter and gainefficiency● Troubleshooting and problem solving● Ensuring compliance with Standard Operating Procedures.

Lublin, Woj. Lubelskie, Polska

● Processing documents within allocated team as per SOPs● User Manuals and Client conventions● Training new or inexperienced staff● Providing suggestions for improvements as well as updates on clientconventions to make fit for purpose for all staff whilst ensuring globalalignment and acceptable quality levels● Effective time management to ensure acceptable split between clientchampion duties and processing documentsAlso, while working as a Client Champion for CRO:● Daily workflow allocation within the team● Tracking and updating daily productivity tracker● Attending Client calls/meetings● Monitoring document submissions● Management and daily update of query log in order to assure andmaintain required level of quality● Participation in remediation process for CRO – readiness level ofreviewing documents

Lublin, Woj. Lubelskie, Polska

● Answering inquiries from general public regarding judicial proceduresand trial dates● Writing detailed reports on current court cases, preparing documents,recording the outcomes of court proceedings● Recording court orders and arrangements made for payment of courtfees

● Translating texts on various topics, in particular in the field of socialsciences and medicine● Proofreading and editing final versions of translated texts● Consulting with experts in specialist areas● Meeting fixed deadlines

Master Of Arts - Ma, English Philology

Bachelor'S Degree, English Philology