IT professional seeking a dynamic organization to leverage IT skills. Self-driven, strategic, and customer-oriented, with a background as a retail operations manager and a 6-year U.S. Army veteran. Proven effectiveness in team and individual environments. Actively pursues education for continual growth in IT knowledge. Possesses excellent interpersonal, communication, and prioritization skills, holding an Associate’s degree in Digital Forensics and a Bachelor’s degree in Cybersecurity and Networking. Military experience contributes to a strong work ethic, commitment to excellence, and valuable skills in leadership, discipline, organization, and teamwork.
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Archive Data Management SpecialistFannie Mae May 2022 - Dec 2023Urbana, MdExperis *Maintained efficient data archiving systems, ensuring accessibility, integrity, and security of archived information.*Conducted regular audits to verify the accuracy and completeness of archived data, resolving discrepancies promptly.*Enforced archival policies and procedures to comply with industry standards and regulatory requirements.*Collaborated with cross-functional teams to identify data retention needs and execute appropriate archiving strategies.*Utilized data categorization and tagging systems to enhance searchability and retrieval efficiency.*Managed the lifecycle of digital and physical records, from creation to disposal, ensuring compliance with retention schedules.*Provided training to staff on proper data handling and archiving practices to promote organization-wide adherence to best practices.*Collaborated with IT teams to implement and optimize data backup and recovery solutions.*Assisted in the migration of legacy data to new systems, ensuring seamless transitions with minimal disruption.*Monitored and reported on system performance, recommending and implementing improvements as needed.*ServiceNow ticketing system, eTOC, HCL Notes, DataHub, VmWare, Windows 10 Enterprise, SharePoint. Microsoft Office 365 (Outlook, Word, ExcelSharePointeDrive, SharePoint). *Process-driven, attention to detail, and customer-oriented.*Performed scheduled and unscheduled tasks to ensure oversight.*Addressed and resolved incident-related issues promptly, ensuring effective problem resolution within the archive data management system.*Participated in 3 destruction team projects.*Microsoft Teams meetings and virtual computing.*Self-starting individual with the ability to work independently on issues with minimal supervision*Detail-oriented technical and strong analytical skills*Exceptional customer service and follow up skills -
Retail Operations ManagerRhkim Enterprises Inc. Aug 2005 - Aug 2021Baltimore, Maryland, United States*Organizing all store operations and allocating responsibilities to personnel.*Supervising and guiding staff towards maximum performance.*De-escalated situations by using active listening, empathy, and problem-solving skills to provide.satisfactory solutions.*Assisted a maximum number of customers while maintaining a high level of customer service.*Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency.*Monitoring stock levels and purchases and ensuring they stay within budget.*Dealing with complaints from customers to maintain the store’s reputation.*Planning and overseeing in-store promotional events or displays*Keeping abreast of market trends to determine the need for improvements in the store.*Analyzing sales and revenue reports and making forecasts.*Ensuring the store fulfills all legal health and safety guidelines.*Configuring and integrating network services, such as cloud, VoIP, VPN, POS, and IoT.*Installed and troubleshooted security cams, resolving issues such as connectivity, performance, and configuration.*Troubleshooting and resolving network issues, such as connectivity, performance, security, and configuration.
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Helicopter MechanicUs Army Jul 1997 - Jun 2003*Conducted scheduled and unscheduled maintenance on OH-58D helicopters, ensuring operational readiness and compliance with safety standards.*Performed thorough inspections, troubleshooting, and diagnostic assessments to identify and rectify mechanical and avionic issues promptly.*Executed component replacements, repairs, and adjustments on airframes, engines, and rotor systems to maintain optimal performance.*Collaborated with a team of aviation professionals to meet strict maintenance deadlines and ensure mission success.*Documented and maintained accurate records of maintenance actions, inspections, and repairs in accordance with aviation regulations and guidelines.*Implemented preventive maintenance measures to enhance overall reliability and reduce downtime.*Conducted functional tests and post-maintenance inspections to validate the proper functioning of systems and components.*Stayed current with technical manuals, directives, and updates to ensure compliance with the latest maintenance procedures and safety protocols.*Participated in the planning and execution of major maintenance activities, including phase inspections and component overhauls.*Trained and mentored junior maintenance personnel, fostering a culture of safety, precision, and efficiency within the team.
Robert H Kim Education Details
Frequently Asked Questions about Robert H Kim
What is Robert H Kim's role at the current company?
Robert H Kim's current role is IT Professional , Veteran.
What schools did Robert H Kim attend?
Robert H Kim attended University Of Maryland Global Campus, Anne Arundel Community College.
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