● Responsible for all Treasury Management customer product/service implementations.● Provide sales support to the Treasury Management Sales Officer and Commercial Loan Officers.● Provide customer support to Commercial Treasury Management customers to fulfill needs and solve problems related to Treasury Management products, deposit accounts and general requests.● Provide telephone training to Treasury Management Customers as needed (Web Cash Manager and RDC).● Assist Product Management with special project and product testing/customer roll outs.● Provide back up to Product Management with daily tasks as needed.● Work effectively with other areas of the bank ● Communicate effectively and professionally with customers and co-workers.● Demonstrates compliance with banking business laws and regulations as defined in company polices and procedures pertinent to the position. "The postings on this site are my own and don't necessarily represent the position of Salem Five Bank."

• Communicates professionally and effectively with customers on a regular basis through phone, written correspondence, in person, and e-mail to respond to inquiries and resolve issues within company policies, procedures and practices.• Provides customers with information and assistance; resolving a variety of customer questions and/or complaints within the framework of the Complaint Procedures Program.• Responds effectively to escalated customer service calls.• Assists Manager with daily operation of the Service Center.• Supervises the operations of the Service Center in the absence of the Service Manager.• Reviews departmental reports on a regular basis.• Audits work completed by Service Center Representatives.• Investigates and corrects errors made by Service Center Representatives and reviews with Manager for coaching and training guidance. • Achieves call volume goals including Service Level.• Signs items such as certified checks and notice of holds. Reviews and makes account exceptions/overrides where deemed appropriate. • Performs departmental training including; new hire training, new task training, and any training needs identified from auditing.• Schedules and monitors compliance testing.• Recommends updates to department manuals and resource materials.• Maintains and updates Service Center Manual, Job Aids, Task Lists, and Training Matrix.• Maintains department records and sends work to records retention when needed.• Maintains thorough knowledge of all Bank products and services through regular participation in related internal and external product and industry events.• Ensures compliance with banking laws and regulations as defined in company policies and procedures pertinent to the position.• Regular attendance is essential to this position. • Assumes additional responsibilities as requested."The postings on this site are my own and don't necessarily represent the position of Salem Five Bank."

Unisys - Fiserv/ITI shop; directly responsible for the day to day data and item processing and managing a staff of eleven. The department ran 24/7; I was on call and responsible for all shifts. I performed most release changes, conversions, program updates and assisted the bank with two recent acquisitions. The bank has a Rewards Checking program where I was responsible for the processing of the accounts each cycle. I was the liaison between the customers and the bank.The bank decided to out source the main frame computer equipment in the last quarter of 2010 and I transition to the Information Security Department. I was responsible for teaching and implementing the retail staff with Information Security Awareness Training, I completed the training of all 28 branches in the first quarter of 2011.The bank was acquired in July 2011 where I was dislocated due to the merger.

I was responsible for the day to day operations of the Main Office Retail Bank. Managing a staff of nine employees. Staffing, Balancing ATMs, Customer relations, Cold calling, Sales and Service Goals incentives, Mortgages, Consumer lending, Home Equities, Bonds, Travelers checks and Branch Audits. I successfully managed two branches simultaneously. The branches always received their service and goal payouts and received perfect service shops. Working with a home town institution for Thirty years previously I knew 95% of my clients personally.Seeking more day to day challenges, I went back to my operational roots with a different Institution in the summer of 2006.

Unisys Fiserv/ITI shop; responsible for the day to day computer operations with a staff of fifteen employees; data and item processing, Ran high speed sorters and power encoders. Year end tax reporting, month end call reports, monthly credit bureau reporting. Fully tested procedures and fallback plan for Y2K.The bank was acquired in September 2000 where I was dislocated due to the merger.

NCR Banker 80 and Unisys Fiserv/ITI shop; Retail management; responsible for the day to day computer operations with a staff of three employees; The computer departrment ran 24/7; I was on call and responsible for all shifts. Year end tax reporting, month end call reports, monthly credit bureau reporting. I mangaged all the updates, conversions and program changes myself. I also worked in the retail sector of the bank, I started out as a Bookkeeper and quickly received promotions through the banking ranks as Commercial Teller, Head Teller, Assistant Branch Manager, Branch Manager, Assistant Cashier, Assistant Vice President, Computer Operations Officer to Vice President.The bank was acquired in February 1999 where I was dislocated due to the merger.

Audit the daily receipts of the hotel, oversee the check-in desk after hours, greet patrons and handle their requests.Communicates professional and effectively with patrons on a regular basis through phones, written correspondence, in person and resolve issues within company policies, procedures and practices. Provides patrons with information and assistance; resolving a variety of their questions and/or complaints. Respond effectively to escalated patron's request.

The beginning of my full time customer service career; I started serving ice cream and chocolates at a soda fountain in downtown Woburn where I greeted and serve the public for almost four years. This was the start of me perfecting my excellent communication and customer service skills, which I continue to use through out my career. There was no stopping me now, I was climbing the ladder of success!

Seasonal help serving ice cream, frappes and sundaes - a division of Brigham's Ice Cream. The begining of my excellent communication and customer service skills at such a young age. These were two great skills to obtain and digest so soon in my career.

I set up the initial store for a grand opening celebration in the Burlington area - I was then in charge of the toy department for the upcoming Christmas holiday - what a great challenge for such a young aggressive employee. I accepted the challenge, I was on my way to the top and the rest as they say became history.

I was taught the growing cycle of a rose - how to grow roses: plant, water, fertilize, cut, grade on a weekly basis. Then repeat the entire growing season again. A great education for a very young eager student thirsty for knowledge.

I continued to learn how to manage money (spending and saving) and the responsibility of employment at such an early age. Daily obligations, commitments, attendance and the excitement of learning, understanding the different personalities and challenges I faced. I was so thirsty for knowledge! "Knowledge is Power"

I joined the work force! - this was my first time learning the Commerce system. My parents owned a fruit/variety store downtown before the larger grocery stores came into existence, this was the beginning of my retail, financial and customer service experience at such a young age.