Robert Haab Email & Phone Number

New Haven, Ct

Supervisor, Facilities Operations Yale University, New Haven, CT 07/2017 – Present • Responsible for the direct supervision of the Facilities Operations Service Center’s monitoring 300 building automation systems (BAS) and power plant, providing critical customer interface, emergency response and timely dispatch of maintenance services.• Supervise technical and non-technical staff and trade mechanics to ensure multiple departments, all with various lines of business, receive appropriate, timely service center responses.• Assist and train staff to respond effectively in a critical, time sensitive, high pressure environment.• Research and evaluate cost effective staffing and maintenance trade coverage. Triage and coordinate service related activities with students, staff, mechanics and contractors.• Monitor daily performance of the service & maintenance workforce. Respond to routine and emergency problems.• Collect, organize and analyze data for opportunities to improve staffing efficiency, response times, material utilization, preventative maintenance, fire code compliance, utility utilization and vendor performance.• Assist with the execution of maintenance contracts and work closely with facilities managers to review work order results.• Develop strategies and specific maintenance programs while anticipating individual facility needs.• Interact with a diverse population of internal and external contacts including business managers, administrators, chairpersons, technicians and representatives from various University departments to discuss service requirements.

Stratford, Connecticut, United States

• Managed warehouse for multistate distribution for client accounts including Carrier, Girl Scout Cookies, Yankee Candle, World’s Finest Chocolate, OSG, Backus, Middlesex and St. Vincent’s Hospitals.• Responsible for dispatching, monitoring on time performance and client satisfaction.• Assisted pulling orders from stock and driver loading, • Finalized RFID cycle scans for inventory level control and investigated all adjustments. • Conducted driver audits, safety meetings and fire and safety equipment inspections.• Completed Bills of Lading (BOL’s) and evaluated least cost shipping options.

Hamden, Ct

• Client service manager responsible for triaging, time management, critical thinking, problem-solving and on-time performance of a fleet of over 75 Independent Contract Couriers and over 100 routes.• Structured and improved communications with client supervisors regarding scheduling.• Performed orientation, motivated and trained IC’s on new equipment, policies and procedures.• Prepared KPI’s (Key Performance Indicators) for analyses in setting structured fleet recommendations. • Managed inventory and in transit orders with carriers.• Dispatched critical pickups and deliveries: monitored driver’s compliance, activity and performance via barcode and parcel scanning.• Managed GPS tracking reports to reinforce control of courier activity within their routes and improve efficiency.

New Haven, Ct

• Led a team of 72 employees; managed and evaluated staff performance, approved scheduled work assignments, recruited, interviewed, hired, on boarded and trained new hires, addressed employee concerns, and layoff and/or terminate non-exempt personnel.• Managed operations; processed payroll, implemented company policy SOP, tracked receipts and reconciled and distributed petty cash.• Resolved issues regarding emergencies, injuries and illness while on call 24/7.• Managed an employee database through Access; prepared and maintained reports, logs, records, schedules, safety training and license requirements.• Presented daily reports to senior management on scheduling, compliance, budgets and productivity.• Company representative at union grievance and arbitration hearings.• Participant at American Waterways Operators National Conference designed to develop and implement policies and procedures.

New Haven, Ct

• Researched, negotiated, completed purchase requisitions/orders, purchased equipment and supplies. • Reviewed yearly budgets, contracts, invoices and correspondences.• Established, developed and implemented a new competitive pricing policy to unify SOP.• Solicited new vendors, negotiated and established cost effective relationships. • Resolved issues regarding delayed deliveries.• Managed inventory and just in time reorder levels.• Company representative at the Workboat Expo assigned to researching and testing new products.

Bronx, New York

• Successfully owned and operated a courier service for 12 years. • Negotiated supplier and distributor pricing for goods and services.• Identified process improvements and reorganized existing routing to improve overall efficiencies. Operated a company vehicle and adhered to the Vehicle Code of Conduct policy. • Calculated inventory levels and order placement for daily purchases of perishable and non-perishable items to minimize loss.• Managed all financial responsibilities; monthly and annual reporting, accounts payable, accounts receivable, and quarterly and annual tax filings.• Executed the placement of orders, routing and completion of on time deliveries.• Demonstrated exemplary client services in establishing and preserving long term accounts.• Initiated and completed sales calls to prospective clients to increase yearly revenue.• Provided free product, equipment and displays to new clients to initiate the promotion of sales and foster business development.• Marketing; structured a cost reduction buyer incentive program designed to attain minimum sales levels.

Bachelor Of Science, Management

Education record