Robert Hackett Email & Phone Number

Culver City, California, Us

Generated product requirements for new SW projects and led technical teams through development, implementation, and onboarding of customers and users.• Directed requirements closure, testing, and rollout of Mobile Physician Directory app (https://play.google.com/store/apps/details?id=com.prospectmedical.mpd) to over 4800 providers across Southern California Hospitals, and saving $2M per year in annual licensing revenue.• Designed and wrote product requirements for maintenance tools that allow hospital IT administrators to directly manage user accounts, cutting the onboarding process for each new provider by 3 days.• Led patient transport project to centralize the tracking of hospital beds, clinical staffing, admissions, and discharges to provide executive management with clear and comprehensive decision-making information.• Created finance data warehousing project to localize billing and claims data into an Azure hosted solution, for over $17.5M in quarterly collections.• Established and maintained Jira boards and Confluence documents, formalizing the software release process and providing IT development transparency across multiple healthcare facilities.• Programmed Python scripts to validate 34k CRM records against EMR patient data, ensuring continued software releases during staff reduction constraints.

• Delivered Western Academy of Beijing’s first cloud-based shopping, payment, and fulfillment solution, eliminating the school’s dependence on its closed physical store during COVID-19 lockdowns.• Assisted an airline systems integrator, as an expert witness on in-flight entertainment, in contesting an $18M lawsuit, directly resulting in 82% of the claims being dismissed before trial and an out-of-court settlement between the 2 parties.• Designed migration plan for accounting data and financial workflows from decentralized Excel spreadsheets and flat-text files to a centralized cloud platform, ensuring schools wouldn’t lose operating licenses due to new regulations from the Beijing government.• Created video streaming and in-flight entertainment business plans for China-based entrepreneurs that required a faster delivery than McKinsey could provide, generating over $17M of venture capital funding.

Chengdu, Sichuan, Cn

• Collaborated with airline customer to generate a “pull” marketing campaign during the APEX 2017 trade show by delivering the industry’s first seat upgrade app across embedded, web, and mobile platforms, and getting featured in Runway Girl publications.• Negotiated license and service agreements with several suppliers including Nintendo, Panasonic, and ZeptoLab, expanding the company’s branded offerings by 700%, and increasing platform compatibility from 33% to 95% of the customer market.• Increased customer contact frequency 300% and overall productivity 11% by updating formal CRM tracking in Zoho with engineering requirements tracing in Confluence, resulting in redundant positions being evolved into account management and sales engineering roles.

Meudon, Île-De-France, Fr

• Released the Thales Application Portal, allowing public Android developers to integrate apps directly with the in-flight entertainment API, and eliminating 1200 hours annually from licensing management overhead.• Demonstrated the Thales SDK at AIX Expo and AnDevCon trade shows resulting in a 700% increase in 3rd party developer applications, and resolving customer concerns regarding the entertainment platform’s lack of app diversity.• Led recurring negotiations with largest customer’s supplier to reduce $1M in Thales support work down to $5k by openly educating the supplier on resource availability and providing limited approved visibility into confidential engineering costs.

Irvine, California, Us

• Redesigned cross-functional requirements gathering process to alleviate the majority of customer complaints, reducing schedule delays by 3 weeks and increasing customer satisfaction by 80%.• Innovated plans for the first Android Panasonic app store to counter rising prices for 3rd party in-flight entertainment apps by increasing competition from 270 apps to over 250,000 apps, and putting downward economic pressure on existing prices.• Integrated back-end content publishing API with acquired 3rd party website builder software, saving $1.2M in developer costs and improving customer’s delivery schedule by cutting 8 months off of a 12-month delay.

Irvine, California, Us

• Earned exemplary rating with management and also ensured general acceptance of work ethic throughout company, resulting in being the only product manager out of 14 to be retained and promoted after department was dissolved.• Designed and released trade show demos based on roadmaps for in-flight news, wireless portal, and seat messaging within a 10-day window.• Reviewed associate product manager’s PRDs and MRDs to ensure compatibility with dependent apps and customer profiles.

Irvine, California, Us

• Presented business case to innovation board for porting Guitar Hero to the passenger gaming system.• Compiled costs across multiple product lines by linking engineering touch-points in Jira to Oracle timesheets.• Maintained group’s executive dashboard, burn rates, schedules, sales, and issues requiring management attention.

Us

• Launched online products and marketing campaigns in support of DVD game releases under a fixed annual budget.• Designed and produced 5 Internet marketing games within a 4-month window and within the allocated budget.• Maintained executive dashboard for online shopping, payment, inventory, and billing systems.• Programmed Java and Perl code for tracking online advertising yields and e-commerce sales.

Launched Internet based video-on-demand company as a separate partnered entity from Reeltime Rentals, Inc. of Bellevue, WA.● Created business plan and proposal to launch subsidiary (eventually launched as a separately funded entity).● Coordinated engineering, business, and legal operations among Beijing, Washington, and California.● Negotiated initial investment and executed infrastructure, security, service and content partnerships and agreements, including final sale of separate business entity back to Reeltime Rentals, Inc. of Bellevue, WA.

Bozeman, Montana, Us

Led software development and implementation efforts for search engine, email content management, data mining, and fraud detection products.● Developed C and Java code to optimize installation and system resource management for existing products.● Created custom C, TCL, and Perl API scripts to meet specific needs of Fidelity Investments, Cox Communications, Charles Schwab, and Dell Computers.● Architected and executed multiple customer implementations and provided post-installation support.● Integrated products with customer’s existing 3rd party applications, including XML, Kana, and SQL, and across various platforms including Solaris, SCO, Windows, and Linux.● Supervised customer support and quality assurance departments for client hand-off and product releases.● Supported sales force by advising of and integrating 3rd party software.

New York, Ny, Us

Assisted sales force of the largest telemetry technology company by developing pre-sales applications for specific customers and supporting post-sales installation and integration.● Developed C and JPython mission control link between NASA’s command center and L-3 equipment.● Assisted sales as a technology liaison to Honeywell, NASA, Boeing, and Lockheed Martin.● Architected and created the first online company-wide inventory program to track $3M of company SKUs.● Provided telemetry implementation support for multiple orbiting satellites and flight test contracts.

Mba, Business

Bs, Computer Science And Engineering