Robert Hackl Email & Phone Number

Miami, FL, US

Tel-Aviv, IL

Key objective is further accelerate MCE’s growth path, building upon its technological prowess and strong customer relationships. Continue to transform MCE from a product-focused company into a platform-driven one, which elevated our revenue profile. Understand value-creating opportunities from an end customer view through research and benchmarking work in.

Tel-Aviv, IL

Driving mce top-line growth through leading all strategy, marketing and sales activities on a global level. In addition, reposition the mce brand from a technology provider to an outcome provider to enable world class omni-channel customer experience increasing revenues and lowering cost to serve for telecoms operators & their partners.

Tel-Aviv, IL

mce Systems is the pioneer in omni-channel device lifecycle management, simplifying customers’ lives and increasing both revenues and delivery efficiency for Operators and their Partners while creating more than $2.5B of shareholder value to date. Its industry-leading solutions range across device diagnostics and care, trade-in with a price guarantee and.

• Advising early-stage startups to create a sustainable value proposition and business model
• Accelerating growth for later stage startups in Europe and the U.S.
• Identifying new markets and productizing existing offerings for growth stage companies
• Raising smart capital through improving pitches and matching with high quality investors
• Serving on boards and advisory boards for numerous startups

Bielefeld, North Rhine-Westphalia, DE

The P-ton is a global Think Tank made up of young people, senior expertise and domain experts. This combination creates highly scalable digital business ideas.

Vienna, AT

Match-Maker Ventures’ (MMV) mission is to accelerate innovation by fundamentally changing the way startups and corporates work together to unlock hidden value.MMV's Senior Representatives are industry experts with deep topic expertise who have developed a reputation in their line of business as leaders.MMV works with startups which have already achieved.

Evanston, IL

• Became principal investor in the Purple Arch Venture Fund
• Helped improve the quality of investment decisions as a Telecoms/Technology member of the Investment Committee for the Purple Arch Ventures group. Purple Arch Ventures offers a smart, simple way for Northwestern alumni.

Overland Park, Kansas, US

• Member of the Sprint Executive Team, handpicked by CEO to spearhead turnaround of the $6B Handset Leasing and $3B Device Insurance P&Ls and accelerate Business Transformation & Analytics. Led 75 central and 2,000.
• Turned around EBIT of Handset Leasing business by $1B p.a. by simplifying the legacy product into the Sprint Flex brand, monetizing returned handset through auctions and mobilizing a 60,000 frontline to execute with.
• Improved EBIT of Device Insurance business by >$150M p.a. by creating an industry-shaping device insurance program with Asurion/Apple and enhanced service & repair NPS from mid 30s to 80+ through operational.
• Won global marketing award for Sprint Complete launch by executing an “Applesc” approach of consistency led by a passionate cross-functional team, and supported by an original song and performance incentives for the.
• To enable a next wave of transformation yielding $300-500M+ margin, created new capabilities ranging from internal consulting, scalable Intelligent Automation use cases and an AI-analytics ecosystem with startups.

Overland Park, Kansas, US

I served as SVP of Sprint’s multi-billion-dollar Handset Leasing and Insurance businesses. As part of the Sprint's Executive Team, I helped drive Sprint’s successful turnaround and innovated the services for Sprint’s consumers with Sprint Flex and Sprint Complete. I realized a $100M YoY margin growth through transforming the traditional Insurance to.

Overland Park, Kansas, US

• Run multi-billion USD Leasing Business Unit and part of historical Sprint turnaround:
• Led the redesign and delivery of a winning value proposition (Sprint Flex, a hybrid between leasing and installment billing) which radically simplified the purchase experience for customers realizing 700M online page.
• Set up financial optimization plan, which will contribute USD 300M+ EBIT in Fiscal Year 2017
• Led a perfectly orchestrated launch, mobilizing frontline and Sprint partners

Overland Park, Kansas, US

• Responsible for National Sales (Strategy, National Retail, Telesales and Branded Channels), Customer Experience (Care, NPS, Multi-Channel Ops), some impact examples:
• Improved NPS from 7 to 14,
• Increased retail conversion by 30%,
• Restructured collaboration with RadioShack with 250M NPV potential,
• Drove >30% YoY savings in Care,
• Initiated > 130M Sales Costs savings.

London, GB

• SLT member driving all operations (B2C and B2B) spanning digital transformation, IT architecture, CX, credit policy, telesales channel, and customer care for the $12B revenues German operating company. Led a team of 9.
• Improved employee NPS from -28 to 68, Engagement & Management Index to 84, and won consumer segment service NPS lead and multiple service awards in Germany through turning around the frontline culture of 11,000 people.
• Reduced Enterprise service costs by 20% and realized 70% web mix of new business activations by introducing the first fully digital sales and services platform. Concurrently, increased Service NPS from 14 to 55 through.
• Won #1 Brand NPS position, doubled the services NPS and won multiple awards for best app including Vodafone’s Best App worldwide through executing first integrated omni-channel approach to consumer sales and service.
• Created key enabler for digital transformation, an orchestration layer to simplify sales front end designs across channels, which reduced capex by 50% and increased speed to market for changes from 3-6 months to 2-4.
• Developed a Cloud-based (Pega) business automation framework for the Vodafone Enterprise business, which enabled a stepwise E2E automation of digital quotes, orders, and implementation life cycle sales & service.

Bellevue, WA, US

• Built a channel management function from the ground up overseeing a $3.8B budget. Managed 6 Vice Presidents with a total direct team of 300 internal Margin Managers and Analysts reporting to the COO. Responsible for.
• Improved EBITDA by $800M leveraging value-based strategy of customer acquisition and retention across all channels and reducing churn from 2.7% to 1.6%, which helped finance T-Mobile’s Uncarrier strategy execution.
• Created first mover advantage with handset installment billing to enable T-Mobile’s Un-Carrier strategy launch claim of ‘killing phone subsidies’, i.e., the first separation of service rate plan and handset contract.
• Generated $200M EBITDA through launching a “late-payment fee” and a credit-class driven collection path.
• Reduced bad debt spend by 50% through innovated credit policy, which enhanced sales rate and reduced credit losses.
• Generated add-on revenues of $100M in 2011 and $150M in 2012 through architecting a state-of-the-art frontline CRM system linked to compensation and enabling the push of CLV-enhancing offers and alerts to frontline.

Bonn, Germany, DE

• Managed 7 direct reports at the VP level and team of 110 functional experts across channel development, retail design & productivity, customer experience, e-channel build, supply chain management and frontline training.
• Identified over $500M in EBITDA improvement opportunities through most comprehensive benchmarking to date across Telekom Europe’s operating companies (Netherlands, Poland, Czech Republic, Austria and UK)
• Delivered $200M in EBITDA run-rate improvement across Europe in my first year of execution through partnering with regional CEOs to develop new sales & marketing practices addressing customer satisfaction and.
• Transformed a team of experts into a recognized internal consulting practice through documenting all successful pilots into practical execution blueprints with clear financial objectives and changing the operating.
• Key to success were CEO-sponsored aggressive Sales and Service productivity pilots, which led to rapidly booked out functional experts with waiting lists (e.g., Retail Productivity blueprint).

Jouy-en-Josas, Île-de-France, FR

Kista, SE

• Key facts 2006: Promoted to CEO in 2007 after 5 months as CCO to drive turnaround for Austria’s 2nd largest Wireline telco with $0.5B in revenues. Managed 12 direct reports at the SVP level and a team 1200 employees.
• Turned around a nearly bankrupt subsidiary within 2 years CEO tenure (10% points increase in EBITDA to turn FCF positive) through recruiting top industry executives into the SLT, implementing a leaner operating model.
• Realized 75%+ net adds share against incumbent telco through pioneered fixed broadband market with first unlimited surf & talk value proposition and overcoming marketing budget deficit through aggressive P.R. campaigns.
• Reduced complaints by about 90% through making customer satisfaction top corporate target (50%) and an end-to-end customer experience improvement program, which also earned us public recognition of the Austrian.
• Improved employee morale through transparent communication and an employee participation in the company success.
• Got backed as CEO by PE firm Riverside for an MBO despite the ongoing financial crisis. As the deal price fundamentals changed during negotiations, the acquisition was not consummated – the initiated wholesale last.

US

• Key facts 2017: Top Strategic Advisory Firm, $10BN+; 27K employeesLed a variety of complex client engagements: enterprise-wide turnaround programs, strategic repositioning, product innovations, business model.
• Created a sustainable market position and increased profitability (generating 20x payback on consulting fees) for European wireless reseller by innovating its value proposition and re-imagining the business model.
• Reversed data segment revenues decline (yielding 10x payback on fees) through redesigning a product portfolio for a European fixed-line telephone company.
• Reached positive return on sales within first 4 months of 6 months engagement in a revenue focused turnaround program (e.g., revenue leakage, smart pricing, call center value-add, cost avoidance) for global.
• Doubled projected revenue impact of sales pipeline within 4 months in pilot country and launched European rollout of Corporate Sales improvement program for European Logistics Services Provider.

Master Of Business Administration (Mba), Marketing

Adjunct Faculty At Department Of International Marketing

Doctor Of Philosophy (Phd), Marketing

Dual Masters Degrees, Commerce And Master Of International Management