Robert Hackl's Location
Miami, Florida, United States, United States
Robert Hackl's Contact Details
Robert Hackl work email
- Valid
- Valid
- Valid
- Valid
- Valid
Robert Hackl personal email
- Valid
About Robert Hackl
I am global business builder with a successful track record of driving large-scale impact in highly competitive technology companies across all stages – growth, mature and turnaround markets. With an experience that spans Europe and The Americas, my reputation as an industry thought leader is summed by this recent comment: “Robert led our organization to achieve things that we never thought were possible and he has redefined our industry rules.”I held critical transformational roles at T-Mobile, Sprint, Vodafone, Deutsche Telekom, and McKinsey delivering over $50B of shareholder value. I earned a PhD in Marketing from University of Vienna, an MBA from The Kellogg Graduate School of Management (#1 in Class), and a dual Masters from Vienna University of Economics & Business Administration.General Manager | President | CEO• Handpicked by Sprint CEO to optimize the $6B Handset Leasing business as GM, delivering a run-rate $1B EBIT to help turnaround & sale to T-Mobile• Improved EBIT by $800M to help finance T-Mobile Uncarrier execution & launched EIP to enable “Abolish subsidies” move• Turned around Tele2 Austria as CEO (10%-point EBITDA increase)Commercial COO• Turned around Vodafone COO employees NPS from -29 to +68, leading to #1 NPS in Germany• Pioneered “Surf & Talk” value proposition at Tele2 Austria• Improved service & repair NPS from 30’s to 80+ for award-winning Sprint Complete increasing EBIT by $150MOutside Director | Advisor• Bring 10 years Strategy Consulting at McKinsey, 15 years of operating experience at leading-edge, forefront technology companies• Founded RH Strategy Consulting to help technology start-ups get through the ‘infant-mortality’ stage to become high-growth and profitable• Experience with Boards to guide strategy & operational excellence through customer-centricity• Investor | Investment Committee Member of Purple Arch VenturesDr.Robert.Hackl@Gmail.com | 206.922.9993 | linkedin.com/in/robert-hackl
Robert Hackl's Current Company Details
Robert Hackl Work Experience Details
-
Founder And PresidentRh Strategy ConsultingMiami, Fl, Us
-
Global President, Cmo And Board MemberMce Systems Feb 2023 - PresentTel-Aviv, IlKey objective is further accelerate MCE’s growth path, building upon its technological prowess and strong customer relationships. Continue to transform MCE from a product-focused company into a platform-driven one, which elevated our revenue profile. Understand value-creating opportunities from an end customer view through research and benchmarking work in that field. -
President And Member Of The BoardMce Systems Oct 2021 - Mar 2023Tel-Aviv, IlDriving mce top-line growth through leading all strategy, marketing and sales activities on a global level. In addition, reposition the mce brand from a technology provider to an outcome provider to enable world class omni-channel customer experience increasing revenues and lowering cost to serve for telecoms operators & their partners.
-
Advisory Board Member And Advisor To The CeoMce Systems Mar 2021 - Sep 2021Tel-Aviv, Ilmce Systems is the pioneer in omni-channel device lifecycle management, simplifying customers’ lives and increasing both revenues and delivery efficiency for Operators and their Partners while creating more than $2.5B of shareholder value to date. Its industry-leading solutions range across device diagnostics and care, trade-in with a price guarantee and device returns. All are omni-channel ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over Its more than 15 years of experience, mce Systems has become the trusted solution to Tier-1 Operators and Industry Partners.
-
Founder & PrincipalRh Strategy Consulting Llc Apr 2020 - Present▪ Advising early-stage startups to create a sustainable value proposition and business model▪ Accelerating growth for later stage startups in Europe and the U.S. ▪ Identifying new markets and productizing existing offerings for growth stage companies▪ Raising smart capital through improving pitches and matching with high quality investors▪ Serving on boards and advisory boards for numerous startups
-
Advisory Board Member And Advisor To The Founder/Chairman Of The BoardP-Ton Mar 2021 - PresentBielefeld, North Rhine-Westphalia, DeThe P-ton is a global Think Tank made up of young people, senior expertise and domain experts. This combination creates highly scalable digital business ideas. -
Senior RepresentativeMatch-Maker Ventures Mar 2021 - PresentVienna, AtMatch-Maker Ventures’ (MMV) mission is to accelerate innovation by fundamentally changing the way startups and corporates work together to unlock hidden value.MMV's Senior Representatives are industry experts with deep topic expertise who have developed a reputation in their line of business as leaders.MMV works with startups which have already achieved proof-of-concept and are ready to scale their business! MMV aims at maximizing success of the innovation journey and create impact within 12 months for both, corporations and startups. -
Investor And Investment Committee MemberPurple Arch Ventures Aug 2020 - PresentEvanston, Il▪ Became principal investor in the Purple Arch Venture Fund▪ Helped improve the quality of investment decisions as a Telecoms/Technology member of the Investment Committee for the Purple Arch Ventures group. Purple Arch Ventures offers a smart, simple way for Northwestern alumni and friends of the community to add venture capital to their portfolio. It is part of the Alumni Ventures Group with over $0.5B assets under management (AUM) and hundreds of executed investments since 2014. -
Svp Business Transformation & Analytics, Handset Financing & Insurance (Sprint Executive Team)Sprint Sep 2019 - Apr 2020Overland Park, Kansas, UsMember of the Sprint Executive Team, handpicked by CEO to spearhead turnaround of the $6B Handset Leasing and $3B Device Insurance P&Ls and accelerate Business Transformation & Analytics. Led 75 central and 2,000 outsourced employees.Cumulative impacts 2017-2021 with increasing scope over time:▪Turned around EBIT of Handset Leasing business by $1B p.a. by simplifying the legacy product into the Sprint Flex brand, monetizing returned handset through auctions and mobilizing a 60,000 frontline to execute with excellence.▪Improved EBIT of Device Insurance business by >$150M p.a. by creating an industry-shaping device insurance program with Asurion/Apple and enhanced service & repair NPS from mid 30s to 80+ through operational improvements.▪Won global marketing award for Sprint Complete launch by executing an “Applesc” approach of consistency led by a passionate cross-functional team, and supported by an original song and performance incentives for the 60,000 frontline.▪To enable a next wave of transformation yielding $300-500M+ margin, created new capabilities ranging from internal consulting, scalable Intelligent Automation use cases and an AI-analytics ecosystem with startups (Innovator Summit). -
Handset Leasing And Insurance Business (Svp, Sprint Executive Team)Sprint Nov 2017 - Sep 2019Overland Park, Kansas, UsI served as SVP of Sprint’s multi-billion-dollar Handset Leasing and Insurance businesses. As part of the Sprint's Executive Team, I helped drive Sprint’s successful turnaround and innovated the services for Sprint’s consumers with Sprint Flex and Sprint Complete. I realized a $100M YoY margin growth through transforming the traditional Insurance to industry-leading product (Sprint Complete). In addition, I realized 2nd year in the row $0.5BN more EBIT than budgeted.
-
Leasing Business Unit (Svp, Sprint Executive Team)Sprint Dec 2016 - Nov 2017Overland Park, Kansas, UsRun multi-billion USD Leasing Business Unit and part of historical Sprint turnaround:▪ Led the redesign and delivery of a winning value proposition (Sprint Flex, a hybrid between leasing and installment billing) which radically simplified the purchase experience for customers realizing 700M online page impressions with Sprint Flex launch July 14▪ Set up financial optimization plan, which will contribute USD 300M+ EBIT in Fiscal Year 2017▪ Led a perfectly orchestrated launch, mobilizing frontline and Sprint partners
-
Cxo And National Sales (Svp)Sprint Apr 2016 - Nov 2016Overland Park, Kansas, UsResponsible for National Sales (Strategy, National Retail, Telesales and Branded Channels), Customer Experience (Care, NPS, Multi-Channel Ops), some impact examples:▪ Improved NPS from 7 to 14, ▪ Increased retail conversion by 30%, ▪ Restructured collaboration with RadioShack with 250M NPV potential, ▪ Drove >30% YoY savings in Care, ▪ Initiated > 130M Sales Costs savings.
-
Coo (Director Of Commercial Operations) - Member Of SltVodafone Germany Aug 2013 - Mar 2016London, GbSLT member driving all operations (B2C and B2B) spanning digital transformation, IT architecture, CX, credit policy, telesales channel, and customer care for the $12B revenues German operating company. Led a team of 9 SVPs and leading 11,000 employees (about 40% internal). Charged with optimizing a $300M budget while maximizing NPS and revenue generation.▪Improved employee NPS from -28 to 68, Engagement & Management Index to 84, and won consumer segment service NPS lead and multiple service awards in Germany through turning around the frontline culture of 11,000 people.▪Reduced Enterprise service costs by 20% and realized 70% web mix of new business activations by introducing the first fully digital sales and services platform. Concurrently, increased Service NPS from 14 to 55 through new service strategy.▪Won #1 Brand NPS position, doubled the services NPS and won multiple awards for best app including Vodafone’s Best App worldwide through executing first integrated omni-channel approach to consumer sales and service.▪Created key enabler for digital transformation, an orchestration layer to simplify sales front end designs across channels, which reduced capex by 50% and increased speed to market for changes from 3-6 months to 2-4 weeks. ▪Developed a Cloud-based (Pega) business automation framework for the Vodafone Enterprise business, which enabled a stepwise E2E automation of digital quotes, orders, and implementation life cycle sales & service processes.▪Realized $300M cash contributions through designing and executing a new model of a cost efficiency program (cash based “Fit for Growth”), which was adopted as the new Vodafone Group standard worldwide. -
Svp Channel ManagementT-Mobile Us Oct 2010 - May 2013Bellevue, Wa, UsBuilt a channel management function from the ground up overseeing a $3.8B budget. Managed 6 Vice Presidents with a total direct team of 300 internal Margin Managers and Analysts reporting to the COO. Responsible for T-Mobile’s postpaid customer base, acquisition & retention costs, distribution strategy, credit policy and operational CRM. ▪Improved EBITDA by $800M leveraging value-based strategy of customer acquisition and retention across all channels and reducing churn from 2.7% to 1.6%, which helped finance T-Mobile’s Uncarrier strategy execution.▪Created first mover advantage with handset installment billing to enable T-Mobile’s Un-Carrier strategy launch claim of ‘killing phone subsidies’, i.e., the first separation of service rate plan and handset contract.▪Generated $200M EBITDA through launching a “late-payment fee” and a credit-class driven collection path.▪Reduced bad debt spend by 50% through innovated credit policy, which enhanced sales rate and reduced credit losses.▪Generated add-on revenues of $100M in 2011 and $150M in 2012 through architecting a state-of-the-art frontline CRM system linked to compensation and enabling the push of CLV-enhancing offers and alerts to frontline employees.▪Recognized for outstanding contributions with Peak Achievement Award, T-Mobile’s highest honor. -
Svp International Sales And ServiceDeutsche Telekom Nov 2009 - Sep 2010Bonn, Germany, DeManaged 7 direct reports at the VP level and team of 110 functional experts across channel development, retail design & productivity, customer experience, e-channel build, supply chain management and frontline training. ▪Identified over $500M in EBITDA improvement opportunities through most comprehensive benchmarking to date across Telekom Europe’s operating companies (Netherlands, Poland, Czech Republic, Austria and UK)▪Delivered $200M in EBITDA run-rate improvement across Europe in my first year of execution through partnering with regional CEOs to develop new sales & marketing practices addressing customer satisfaction and profitability.▪Transformed a team of experts into a recognized internal consulting practice through documenting all successful pilots into practical execution blueprints with clear financial objectives and changing the operating model (“expert booking only with financial commitment of the operating company”)▪Key to success were CEO-sponsored aggressive Sales and Service productivity pilots, which led to rapidly booked out functional experts with waiting lists (e.g., Retail Productivity blueprint). -
PresidentCems Alumni Association 2008 - 2010Jouy-En-Josas, Île-De-France, Fr -
Chief Executive OfficerTele2 Austria Aug 2006 - Nov 2008Kista , SeKey facts 2006: Promoted to CEO in 2007 after 5 months as CCO to drive turnaround for Austria’s 2nd largest Wireline telco with $0.5B in revenues. Managed 12 direct reports at the SVP level and a team 1200 employees (2/3 outsourced).▪Turned around a nearly bankrupt subsidiary within 2 years CEO tenure (10% points increase in EBITDA to turn FCF positive) through recruiting top industry executives into the SLT, implementing a leaner operating model and driving a radical profit improvement program developed with the key talents of the company.▪Realized 75%+ net adds share against incumbent telco through pioneered fixed broadband market with first unlimited surf & talk value proposition and overcoming marketing budget deficit through aggressive P.R. campaigns.▪Reduced complaints by about 90% through making customer satisfaction top corporate target (50%) and an end-to-end customer experience improvement program, which also earned us public recognition of the Austrian Telecoms regulator.▪Improved employee morale through transparent communication and an employee participation in the company success.▪Got backed as CEO by PE firm Riverside for an MBO despite the ongoing financial crisis. As the deal price fundamentals changed during negotiations, the acquisition was not consummated – the initiated wholesale last mile price challenge in front of the European Commission during my CEO tenure led to a 30% reduction of for the last mile rates. -
Associate Principal, Senior Marketing & Sales ExpertMckinsey & Company Jan 1996 - Jul 2006UsKey facts 2017: Top Strategic Advisory Firm, $10BN+; 27K employeesLed a variety of complex client engagements: enterprise-wide turnaround programs, strategic repositioning, product innovations, business model re-designs, and sales and customer experience improvements. Contributed to McKinsey Quarterly article Transforming Sales & Service, which led to a large number of high-value client engagements worldwide.▪Created a sustainable market position and increased profitability (generating 20x payback on consulting fees) for European wireless reseller by innovating its value proposition and re-imagining the business model (price leader with margin upsell focus, innovative franchise concept).▪Reversed data segment revenues decline (yielding 10x payback on fees) through redesigning a product portfolio for a European fixed-line telephone company.▪Reached positive return on sales within first 4 months of 6 months engagement in a revenue focused turnaround program (e.g., revenue leakage, smart pricing, call center value-add, cost avoidance) for global IT-distributor client.▪Doubled projected revenue impact of sales pipeline within 4 months in pilot country and launched European rollout of Corporate Sales improvement program for European Logistics Services Provider.
Robert Hackl Skills
Strategy
Management
Telecommunications
Crm
Business Strategy
Product Management
Leadership
Strategic Planning
Business Planning
Cross Functional Team Leadership
Go To Market Strategy
Strategic Partnerships
Channel Partners
Mobile Devices
Mergers And Acquisitions
Solution Selling
Team Leadership
Performance Improvement
Customer Relationship Management
Churn And Retention Management
Continuous Process Improvement
International Sales And Service
Aggressive Growth Strategy
Customer Experience And Crm
Retail
Enterprise Wide Communication
Strategic Direction And Marketing
Turn Around Expert/change Agent
High Performance Team Building
B2b
Continuous Improvement
High Performance Teams
Robert Hackl Education Details
-
Northwestern University - Kellogg School Of ManagementMarketing -
Wu (Vienna University Of Economics And Business)Adjunct Faculty At Department Of International Marketing
-
University Of ViennaMarketing
-
Wu (Vienna University Of Economics And Business)Commerce And Master Of International Management
Frequently Asked Questions about Robert Hackl
What company does Robert Hackl work for?
Robert Hackl works for Rh Strategy Consulting
What is Robert Hackl's role at the current company?
Robert Hackl's current role is Founder and President.
What is Robert Hackl's email address?
Robert Hackl's email address is ha****@****hoo.com
What schools did Robert Hackl attend?
Robert Hackl attended Northwestern University - Kellogg School Of Management, Wu (Vienna University Of Economics And Business), University Of Vienna, Wu (Vienna University Of Economics And Business).
What skills is Robert Hackl known for?
Robert Hackl has skills like Strategy, Management, Telecommunications, Crm, Business Strategy, Product Management, Leadership, Strategic Planning, Business Planning, Cross Functional Team Leadership, Go To Market Strategy, Strategic Partnerships.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial