Robert Haggy Email & Phone Number

Morrisville, North Carolina, United States

Morrisville, North Carolina, United States

Provides intermediate or advanced hardware and software support • Performs intermediate or advanced network problem resolution

Raleigh, North Carolina, United States

Provides intermediate or advanced hardware and software support • Performs intermediate or advanced network problem resolution Guides users through step-by-step solutions and communicate technical solutions in user-friendly, professional ways Breaks down and evaluates user issues, using personal expertise and probing questions.

Cary, North Carolina

• Global Access Management (GAM)• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.• Microsoft Windows 7, 8, & 10 desktop operating systems• MS Office & Outlook Support• IBM Lotus Notes Support• MS Active Directory users & group policy management• Effective oral and written communication• Ticket System – ServiceNow• PC Hardware and Software Installation and support

Kansas City, Missouri Area

Network Monitoring using Microsoft SCOM• Event and Issue management • IBM AS400 Operation and Backup • Microsoft AD Account Administration • Call and issue documentation and tracking • Ticket System – ServiceNow • Data Center Security • Data Center Hardware maintenance and repair

Kansas City, Missouri Area

• Take calls and chats utilizing effective, professional communication• Effectively communicate the benefits and information of the H&R Block Tax software and online products• Resolve client issues with software and online products

Kansas City, Missouri Area

• System Administration – Microsoft Server 2012r2, Server 2008 r2, Active Directory• VMWare• Meraki Cisco Firewall• EMC and OneBlox SAN• Network Administration – Cisco IOS, Cisco 3560x Layer 3 switches, Cisco Layer 2 switches, Cisco Meraki Firewall• PC Hardware and Software Installation and support• PC image creation and installation• VPN Connection Support• Remote PC support (Teamviewer, RDP)• VOIP Phone Deployment and support • Printer and peripheral… Show more • System Administration – Microsoft Server 2012r2, Server 2008 r2, Active Directory• VMWare• Meraki Cisco Firewall• EMC and OneBlox SAN• Network Administration – Cisco IOS, Cisco 3560x Layer 3 switches, Cisco Layer 2 switches, Cisco Meraki Firewall• PC Hardware and Software Installation and support• PC image creation and installation• VPN Connection Support• Remote PC support (Teamviewer, RDP)• VOIP Phone Deployment and support • Printer and peripheral support• Mobile device support Show less

Topeka, Kansas Area

• Network Administration – Cisco, HP, Brocade• Router and Switch configuration• Exchange Administration • Network Evaluation • Project planning

Business & Technology Campus - Kansas City, Mo

Classroom Lecture & InstructionLesson PlanningHands-on Lab instruction and guidanceGrading of tests and assignmentsMaintain grades in on-line system

Kansas City, Missouri Area

• System Administration – Microsoft Server 2012r2, Server 2008 r2, Active Directory• Network Administration – Cisco IOS, Cisco 3560x Layer 3 switches, Cisco Layer 2 switches, ASA 5512• Cisco Ironport Administration – Anti-spam and Email encryption• Cisco Fire Power – IDS/IPS• Exchange 2010 Administration• BackupExec 2014 Administration

Kansas City, Missouri Area

Active Directory Account creation and managementPC Hardware and Software Installation and supportPC image creation and installationVPN Connection SupportRemote PC support (Teamviewer, RDP)VOIP Phone Deployment and support

Kansas City, Missouri Area

MS-Server 2003 & 2008MS-ExchangeActive Directory and Group PolicyNetwork and email account creation and maintenanceMaintain Servers, Routers, and SwitchesPerform system backup and restorationPerform hardware updates, upgrades, replacements, and installsPerform software updates, upgrades and installsMaintain desktop PCs and peripheralsMobile device support – iPhone 5

Overland Park, Ks

Coordinate the migration of Sprint cell sites from legacy network equipment to Samsung NV equipment.Conduct migration calls and coordinate resources, switch technicians and field technicians and other personnel.Router configuration and T-1 and troubleshooting and outage resolution.Document and report daily migration activitiesWrite configuration scripts for Cisco routers, ip aggregators and CEMA cardsTroubleshoot T1, router, ip aggregator and CEMA card… Show more Coordinate the migration of Sprint cell sites from legacy network equipment to Samsung NV equipment.Conduct migration calls and coordinate resources, switch technicians and field technicians and other personnel.Router configuration and T-1 and troubleshooting and outage resolution.Document and report daily migration activitiesWrite configuration scripts for Cisco routers, ip aggregators and CEMA cardsTroubleshoot T1, router, ip aggregator and CEMA card configuration issues Show less

Lenexa, Ks

Telephone technical support for both Level 1 and Level 2 clients.Desktop and Helpdesk support, domain password reset, printer installation and maintenanceCitrix Receiver install and configuration on Windows and MAC computersOutlook configuration and troubleshooting.

Build/modify/repair PC hardware desktops, laptops, printer, monitors, and fax machinesWorking knowledge of XP, Windows 7, Office 2007, Office 2010Create/delete/modify Active Directory user accountsServer support in Windows Server 2003 and Windows Server 2008Create/delete/modify email accounts - Specifically Outlook configuration and troubleshootingExperience with DNS, TCP/IP, DHCPEmployee supervision and departmental managementProject… Show more Build/modify/repair PC hardware desktops, laptops, printer, monitors, and fax machinesWorking knowledge of XP, Windows 7, Office 2007, Office 2010Create/delete/modify Active Directory user accountsServer support in Windows Server 2003 and Windows Server 2008Create/delete/modify email accounts - Specifically Outlook configuration and troubleshootingExperience with DNS, TCP/IP, DHCPEmployee supervision and departmental managementProject planning and management Show less

One on one and group presentation and training experienceWorking knowledge of XP, Windows 7, Office 2007, Office 2010Build/modify/repair PC hardware desktops, laptops, printer, monitors, and fax machinesExperience with DNS, TCP/IP, DHCP Experience with network printing Outlook configuration and troubleshooting.Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and… Show more One on one and group presentation and training experienceWorking knowledge of XP, Windows 7, Office 2007, Office 2010Build/modify/repair PC hardware desktops, laptops, printer, monitors, and fax machinesExperience with DNS, TCP/IP, DHCP Experience with network printing Outlook configuration and troubleshooting.Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issues Research questions using available information resourcesAdvise user on appropriate action Follow standard help desk procedures and log all help desk interactions Identify/redirect/escalate situations requiring urgent attention and/or appropriate resourceSmart Board support, Audio/Visual support Show less

One on one and group presentation and training experienceWorking knowledge of XP, Windows 7, Office 2007, Office 2010 configuration and troubleshooting.Outlook configuration and troubleshooting.Working knowledge of Mac OSX and Apple X-ServeBuild/modify/repair PC hardware desktops, laptops, printer, monitors, and fax machinesExperience with network printingExperience with DNS, TCP/IP, DHCPDiagnose and resolve technical hardware and software… Show more One on one and group presentation and training experienceWorking knowledge of XP, Windows 7, Office 2007, Office 2010 configuration and troubleshooting.Outlook configuration and troubleshooting.Working knowledge of Mac OSX and Apple X-ServeBuild/modify/repair PC hardware desktops, laptops, printer, monitors, and fax machinesExperience with network printingExperience with DNS, TCP/IP, DHCPDiagnose and resolve technical hardware and software issues Research questions using available information resources and advise user on appropriate action Follow standard help desk procedures and log all help desk interactions Show less

Olathe, Kansas

Diagnose and resolve technical hardware and software issuesFollow standard help desk procedures and log all help desk interactions Identify/redirect/escalate situations requiring urgent attention and/or appropriate resourceHardware and software testingWorking knowledge of XP, Windows Vista, Office 2003, 2007 and Outlook configuration and troubleshooting.Associate mentor

Kansas City, Missouri Area

SME on Telecommunications assisting the Department ManagerManaged site survey and administrative functionsProduced marketing materialConducted large and small group presentationsConducted group and individual trainingSupervised site survey teamVoice talent for marketing videoVoice talent for switch AVR

Associate Of Arts And Sciences (A.A.S.), Cisco Ccna & Security, 2.9

Activities and Societies: SkillsUSA Study of Cisco Networking and Security with the goal of preparing for the CCNA and Security Exams.

Certificate Cisco Ccna & Security, Cisco - Ccna & Security, 2.9

Activities and Societies: SkillsUSA Chapter President Completed CCNA & Technology Certificate, Currently studying for AAS degree in Cisco.

Telecommunications Technician Certificate, Telecommunications, 2.8 Overall 4.0 At Mcc

Activities and Societies: Telecommunications Club - President & Vice-President

Theological Studies And Data Processing