Robert Hall Email & Phone Number

United Kingdom

Technical Lead for the coaching team within the technical fraud area. Overseeing quality, training and development.

Overseeing a team of fraud investigators.Motivating team members.Contribute towards savings and prevention of fraud. 1 to 1.Audit.Maintain SLA and KPI.Establish and ensure stable relationships with suppliers. Personal High Value Caseload.

Credit hire fraud.Organised fraud rings.LVI.Phantom passenger.Induced.Staged.Theft.All elements of motor fraud.Cognitive telephone interviews.Using suppliers investigators, engineers and solicitors.Intel report.Correspond with relevant law enforcement agencies.Validate claims within authority.Personal injury.Claims investigating.Fraud prevention.

Haywards Heath

Started as a Level 1 Credit Hire Negotiator progressed to a Level 2 Credit Hire Negotiator was then successful in becoming the Senior Credit Hire Claims Negotiator. Duties include:Cheque auditsDay to day running in the Supervisor's absenceFraud awarenessCredit Hire Claims Handling and settlement negotiation Liability decisions dealing with third party claims and recovery claimsLiaising with solicitors on all matters of claims handling.

Tunbridge Wells

Dealing with high risk clients total losses, theft, fire and normal damage claims only. Deal with claims swiftly and promptly according to TCF and all documentation is satisfactory. Working in a small team recently established to create a long lasting process for the business.

London

Started as a First Response agent taking new claims and giving advice to customers. I progressed to the own damage team dealing with all claims for own damage on a very high risk niche market of customers. No two claims were the same and the skills gained were essential for my progression in the motor insurance industry.

Education record

Education record