A savvy problem solver experienced in troubleshooting and configuring a multitude of issues in various Windows operating systems. Comfortable installing and testing hardware devices and software applications. Familiar with manual testing methodologies and the Software Development Life Cycle. Very detail-oriented and excels in finding gaps in processes and written documentation. An excellent communicator with a professional demeanor, a positive attitude, and the proven ability to interface effectively with all levels of personnel and clients. A team player with strong verbal and written communication skills. Specialties: Troubleshooting hardware and software-related problems in a Windows environment, installing Windows OS, virus removal, disaster recovery/backup & restore, Microsoft Office, printer administration, home network installation and configuration.