Robert Hammitt Email & Phone Number

Mayfield Village, Oh, Us

IT Resource Management for web based application development.

Selected to launch Professional Services’ methodology for ASG’s emerging BSM product suite, creating North American flagship accounts under challenging technical and political circumstances.• Direct Project Management of the most complex, highly visible engagements. Example project: Full BSM, multi-phased deployment of ASG’s products, including Network Management, Performance Management, Asset Management, Service Desk, and presentation layer reports and dashboards, for the customer’s data center and 180+ external locations. • Interfaced with ASG Sales and Marketing to ensure accurate representation of new solutions’ capabilities, so Professional Services deployments could match sold expectations.• Established cross-functional relationships with internal Product Management, Development and Customer Support to drive product maturity, ensuring Professional Services could deliver on customer requirements and expectations.

Naples, Florida, Us

Hired by ASG to manage critical projects world-wide, and to help bring consistent and reliable project management best practices to ASG’s Professional Services team.• Providing Project Management for large, complex projects both in North America and EMEA, bringing consistent project delivery methodologies and documentation.• Mentored Project Managers and helped with project recovery.• Matured the PS library of project templates and collateral for repeatable and consistent delivery.

Instituted PMI-best practices for both internal and external project delivery, transforming functionally driven (silo) deployment into a matrixed-project-team approach.• Direct Project Management of most complex, highly visible external client engagements. Example project: Managed multi-phased project with CitiGroup to implement multiple DSSI products at eleven companies, across four geographic regions • Direct management for the DSSI application development and maintenance team, responsible for all internal applications as well as the external, customer facing Internet site. Example project: Implemented a new CRM application that integrated with legacy applications and data structures.

San Antonio, Texas, Us

Application Programmer  Security Analyst  Planning/Strategic Analyst  Project ManagerBroad-based progressively responsible experience, supporting and enabling USAA’s IT department through project management in these diverse roles:• IT Planning Analyst (most recent): Expanded HR and workforce planning initiatives to transform manual process into integrated, highly effective and efficient automated solutions. Developed and communicated Strategic Plans for the IT shop (over 3000 employees) out of the office of the CIO.• IT Strategic Analyst: Participated in, and was Project Manager for Voice and Data services projects, to include the separation of the Test and Production environments, and the procurement and implementation of unique printing and storage equipment.• Information Protection Analyst: Managed projects to ensure security was built-in for new and enhanced applications. Also managed the project to migrate from ACF2 to RACF for USAA’s mainframe security control. • Programmer Analyst/Team Lead: Application programmer in USAA’s largest and most complex production environment (IMS, COBOL).