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Responsible for leading cross-functional teams in solution design and implementation of new client accounts. Additional responsibility for the creation and roll-out of strategic best-practice initiatives o Works in various capacity to delivering large-scale strategic outsourcing engagements including; consultative assessments, process re-engineering and solution design, contract negotiations, pricing/commercial modeling, Implementation, project management and change managemento Lead internal initiatives to evolve the process for knowledge sharing and project management of new business assessments and implementations.

o Development of commercial and operational solutions for global, multi-service outsourcing engagements including the drafting and negotiation of associated contract exhibitso Supervised and mentored a team responsible for managing contracts, finance and an across multiple client accountso Lead strategic company initiatives such as market opportunity analysis, competitor analysis and the creation of standardized performance reporting

o Managed client contracts, finance and analytics for multi-service outsourcing engagements with major investment banks (reprographics, copier fleet and presentation services). •Responsible for accounts receivable, accounts payable, payroll, quality assurance and reporting •Managed annual budgets between US $10mm and $20mm. • Created and managed hourly capacity vs. demand model, aligning staff schedules to anticipated demand based on historical and forecast projections. • Introduced efficiencies to the quality assurance process, reducing cost by 30% and paper use by 80% • Managed and co-authored a comprehensive procedures manual • Designed role-specific key performance metrics around service levels and budget targets • Created and managed the hourly cost model for global presentation services (US, Asia and India) • Designed solutions for, and implemented additional scopes of work • Drafted and negotiated contract exhibits and pricing schedules •Created monthly management reports and conducted periodic review sessions

Managed a large, 24/7 presentation center at a major investment bank. Brought in during a rapid growth period for the bank. Managed day-to-day activities and implemented many new and/or revised policies resulting in improved service levels and increased profitability • Managed P&L, invoicing, payroll & accounts payable • Drafted complete job descriptions for all positions • Implemented attendance guidelines, staffing budgets and overtime governance • Created customized metrics in support of client cost recovery, operator productivity and black-car usage

Assigned to a short-term project supporting the re-brand of client presentation materials at a major investment bank. Required quick learning of the brand guidelines and functionality of the customized MS Office templates. Provided help-desk support over the phone and at employee desks • Recommended rightsizing of staff to better meet demand and provide 20% savings to the client while maintaining or improving service levels • Leveraged the team's downtime by initiating and creating self-paced tutorials for presentation operators • Managed the creation of an Access database to track help-desk requests and resolutions which evolved in to an automated help application