Robert Hand Email & Phone Number

Greater New York City Area

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Greater New York City Area

Greater New York City Area

Responsible for leading cross-functional teams in solution design and implementation of new client accounts. Additional responsibility for the creation and roll-out of strategic best-practice initiatives o Works in various capacity to delivering large-scale strategic outsourcing engagements including; consultative assessments, process re-engineering and.

o Development of commercial and operational solutions for global, multi-service outsourcing engagements including the drafting and negotiation of associated contract exhibitso Supervised and mentored a team responsible for managing contracts, finance and an across multiple client accountso Lead strategic company initiatives such as market opportunity.

Greater New York City Area

• o Managed client contracts, finance and analytics for multi-service outsourcing engagements with major investment banks (reprographics, copier fleet and presentation services).
• Responsible for accounts receivable, accounts payable, payroll, quality assurance and reporting
• Managed annual budgets between US $10mm and $20mm.
• Created and managed hourly capacity vs. demand model, aligning staff schedules to anticipated demand based on historical and forecast projections.
• Introduced efficiencies to the quality assurance process, reducing cost by 30% and paper use by 80%
• Managed and co-authored a comprehensive procedures manual

Greater New York City Area

• Managed a large, 24/7 presentation center at a major investment bank. Brought in during a rapid growth period for the bank. Managed day-to-day activities and implemented many new and/or revised policies resulting in.
• Managed P&L, invoicing, payroll & accounts payable
• Drafted complete job descriptions for all positions
• Implemented attendance guidelines, staffing budgets and overtime governance
• Created customized metrics in support of client cost recovery, operator productivity and black-car usage

Greater New York City Area

• Assigned to a short-term project supporting the re-brand of client presentation materials at a major investment bank. Required quick learning of the brand guidelines and functionality of the customized MS Office.
• Recommended rightsizing of staff to better meet demand and provide 20% savings to the client while maintaining or improving service levels
• Leveraged the team's downtime by initiating and creating self-paced tutorials for presentation operators
• Managed the creation of an Access database to track help-desk requests and resolutions which evolved in to an automated help application

Greater New York City Area