Robert Hao Email & Phone Number

中国 北京市区

Business travel Payment industry.#Key accounts management skills#Manage corporate key accounts to maintain customer loyalty and support to grow business against company target.1/First level support for customers and partner's enquiry in time manner.2/Newly signed customer implementation.3/Be responsible for solving the adhoc and on going operation issues.Attend the customer loyalty survey program “NPS”.

北京

5 years experence in the airline industry. Joint support for the MH370 incident.Internal recognitions and award as managed to handle the emergency diversion to PEK airport.1.Taking overall responsibility for customer service,operation safety,compliance and punctuality target within the station as requirement.2.Dealing with problems arising such as delays, disruptions within the guidelines provided in order to retain customer confidence and loyalty.3.Managing, monitoring and supporting all relevant suppliers including catering company/engineers/crew hotel/Ground handling company and conducting the monthly feedback meeting with them.4.Generating service level assessment report and safety report monthly ,updating and amending the service and safety manual annually .5.Investigating and responding to queries, complaints and claims received in an efficient and timely manner in order to restore passenger confidence.6.Attending and assisting outstation safety audit.

Bachelor Of Science, It Communication Engineering

Exchange Student

International exchange