Robert Harding Email & Phone Number

Knebworth, Gb

Knebworth, Gb

London, England, United Kingdom

(Civica aquired Membership Engagement Services)- Led a business unit focused on engagement (membership, public, patient, staff) and insight in health- Oversaw all aspects of operations and delivery: people, finance, projects, governance, compliance, systems & processes, etc.- Enacted short, medium and long-term commercial strategies as part of Senior Leadership Team- Analysed sector trends and activities to inform strategic direction- Delivered over 30% growth during tenure- Managed, analysed and tracked financial performance against an assigned set of targets- Led a diverse team of 30+ with a supportive/empathetic leadership style, providing focus, direction & development- Articulated vision and purpose- Built positive partnerships by engaging senior figures (external and internal) to advance/achieve goals- Spearheaded curiosity in our work and initiated projects designed to deliver operational efficiency- Advocated for the importance of public / membership engagement through speaking engagements, written articles and meetings with leaders

London, United Kingdom

- Steered the business unit through integration into the new company following acquisition

London, United Kingdom

- Re-created Business Development function following sustained vacancy of post, leading to 19% growth- Ensured the function, processes and systems were fit for today- Spearheaded proactive business development and marketing activity- Delivered collaborative strategy across product/service lines- Analysed data and trends to inform strategic direction- Managed business opportunities to fruition- Developed new relationships and strategic external contacts- Conducted demonstrations, webinars and conversations with business prospects- Managed bid proposals- Led on conferences, events, blogs and white papers- Shared industry learnings with colleagues via internal presentations- Managed a Marketing and Events Executive- Created and delivered training courses for elected representatives (both face-to-face and e-learning)

London, United Kingdom

- Nurtured a client list of 25+ membership organisations advising on strategy, growth, retention and best practice- Delivered major consultation projects for London Health Commission and NHS North West London- Facilitated multiple focus groups, co-design workshops and consultation events as part of project delivery- Delivered multiple software setups, communication projects and training sessions - Took a leading role in software development and improving business processes and practices- Upsold additional services- Delivered the company's inaugural conference and several regional networking events- Wrote Learning and Development Strategy covering both internal and external activities

London, United Kingdom

- Seconded to several NHS organisations to assist 'Foundation Trust' public consultations- Worked on 'Accord' project which placed the majority of health and care budget in the hands of residents- Delivered membership recruitment, film production, facilitation, presentation, and event management- Helped improve processes and ways of working- Collaborated on the writing of company philosophy- Helped company achieve rapid growth in the early years of business

London, United Kingdom

- Professional theatre productions in the UK and abroad- TV and commercial appearances- Progressed skills in communication, presentation, collaboration, and creative thinking- Honed a will to try new things rather than dismiss out of hand- Developed understanding of how audiences react to messaging, tone and the way things look- Built experience of how to work with different people, teams and personalities- Built knowledge of UK performing arts industry and wider cultural sector

Cardiff, United Kingdom

- Arranged the replacing of items claimed for on insurance following loss or theft- Delivered processing of simpler claims and, where necessary, escalated claims to our senior advisors- On hand to field any questions or queries of 'live' claimants- Maintained an excellent level of customer communication- Developed and upheld a good knowledge of the company's product catalogue

Ba History/Politics, Politics, First Class Honours

Activities and Societies: President, University of Leicester Big Band (2006/7) Awarded Pomerance Prize for Music 2007

Post Graduate Certificate, Acting

A Levels In English Literature, History, Theatrical Studies And Music