Robert Harmon Email & Phone Number

Wilsonville, OR

Portland, Oregon Area

•Personal projects for clients to assist with branding and design.•Freelance writing work ranging from romance/short stories to technical writing.•Talented in Adobe Photoshop, Premiere

Portland, Oregon Area

•Within 90 day period was promoted to management handling training of new staff, reporting and document writing to achieve agent success and streamline onboarding new team members.⇨Agent Training: Handled training for new inbound agent staff, including call monitoring, interviews and SME (Subject Matter Expert) for all phone support agents.⇨Training.

Portland, Oregon Area

•Handled inbound customer support calls for Divorces in US and Canada•Assisted with technical issues, including document downloading, browser troubleshooting and de-escalation•Provided non-legal advice regarding state requirements, fees, forms required and procedures required for divorce, legal separation and annulment filings.

Portland, Oregon Area

Co-Founder and operational manager of Customer Service Me! - A company that provides top of the line customer care for incredibly cheap prices- And providing all agents a living wage.- Responsible for bookkeeping and budgeting within company- Highest point of contact for management and agents regarding issues, along with speaking with clients directly to.

United States

Handled tickets and customer support line for a startup company that rented out LEGO sets.- Reporting and writing work for internal and external purposes using Google Spreadsheets and Microsoft Excel.- Curation of existing knowledge base (KB) articles and responsible for creation of new ones as needed.- Used JIRA to process and follow up with tickets and.

VENTURI is an upcoming space adventure from Negative Zero studios. Assisted with script writing, story overviews, game design documentation, world building and concept/map art to assist development team. Project is currently ongoing.- Assisted with content writing to establish tone, universe and characters for a complex space video game.- Created concept.

Wilsonville, OR

Part of a specialized team to help with various higher-level support for customers. Due to the workload involved, more details can be found below:••Triage Cases - Worked alongside client for Tier 3 "Triage" Escalations, which required complicated product troubleshooting, customer de-escalation and reporting new issues to the product development team for.

Wilsonville, OR

- Technical support for the next level and for customer escalations.- Handled complex accounting/troubleshooting questions and provided a fantastic experience for frustrated customers and those who had thoughts about cancelling service.- Exceeded KPI requirements for this level of support.- Operated as Content/Technical Writer and wrote various Knowledge.

Wilsonville, OR

- Handled Complex call drivers and issues for popular Accounting Software.- Technical Support at customer-facing level.- Delivered fantastic customer service and technical support skills.- Exceeded KPI requirements and metrics during time at this level of support.

Beaverton, OR

- Worked in a Saves and Retention department for a major video game contract.- Handled complex customer service and billing issues with the drive to keep customers from cancelling services.- Delivered excellent customer care and operated in a sales position to keep customers from cancelling services.

Bristol, FL

- Handing Inventory in large quantities for business.- Delivered excellent service for Vendors and Personnel.- Kept track of quantities, Bills and Credits for accounting departments using standard handheld barcode scanning equipment.