Robert Harris Email & Phone Number

Bloomfield, CT, US

Torrington, CT

• Conducted training and proficiency testing for Super users in preparation for Go-Live events
• Provided ATE support for end users before, during and after Go-Live events
• Assisted in development of training curriculum materials
• Facilitated classroom instruction of designated EPIC applications to end users for disability and medicare insurance

Farmington, CT

• Serve as the initial point of contact for customers to resolve clinical and technical issues.
• Respond to and complete incident and service requests that originate by phone, web-based portals, email or direct input.
• Stay current on standard operating procedures and technical knowledge base.
• Excellent technical knowledge and experience with troubleshooting but not limited to Windows operating systems, Active Directory, Unlock/Reset Passwords, Citrix, Web browsers, Anti-Virus software and networking.
• Working knowledge of Adobe and Microsoft Office Applications (in particular Microsoft Outlook).
• Experience troubleshooting a variety of HP and Xerox printer issues.

Hartford, CT

• Conducted training and proficiency testing for Super users in preparation for Go-Live events
• Provided ATE support for end users before, during and after Go-Live events
• Assisted in development of training curriculum materials
• Facilitated classroom instruction of designated EPIC applications to end users for disability and medicare insurance

Hartford, CT

• Led classroom education of the designated application in EPIC to end users
• Conducted instruction and competency testing of the Super users and End users
• Helped the CareConnect program meet objectives for the clinical end users during implementation of the EPIC electronic health records as well as the subsequent optimizations and upgrades
• Provided elbow to elbow support and became a liaison between end user’s departments and the CareConnect teams before, during and after Go Live events
• Provided tutorial for special audience training

Middletown, CT

• Offering life and supplemental insurance to labor unions, credit unions and families
• Determines clients' particular needs by scheduling fact-finding appointments; determining extent of present coverage and ascertaining long-term goals.
• Obtains underwriting approval by completing application for coverage.
• Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Hartford, CT

• Maintained classroom setting and developed and implemented yearlong lesson plans through the usage of differentiated instruction.
• Developed and /wrote math curriculum.
• Established a safe and cohesive learning environment
• Courses taught: Algebra A/B, Algebra II, Geometry, Accounting, Finance, Introduction to computers

Bloomfield, CT

• Prepared weekly, monthly and year-end financial reports.
• Re-insured client’s individual life insurance policies.
• Handled nationwide group life portfolios.
• Reconciled broker invoices to client detail
• Resolved and documented premium and loss differences, worked with claims and underwriting
• Posted, allocated and tracked cash received while resolving discrepancies with clients

Hartford, CT

• Maintained and supported financial reporting for a 5-billion-dollar real estate portfolio.
• Communicated and administered accounting policies and reporting procedures to regional accounts.
• Prepared chart of accounts, journal and financial statements
• Prepared and presented the key functional areas to other staff as part of continuous education

Bachelor Of Science (Bs), Accounting And Finance

Urban Education And Leadership