Robert Harris Email & Phone Number

Bloomfield, Ct, Us

Torrington, Ct

• Conducted training and proficiency testing for Super users in preparation for Go-Live events• Provided ATE support for end users before, during and after Go-Live events• Assisted in development of training curriculum materials• Facilitated classroom instruction of designated EPIC applications to end users for disability and medicare insurance

Farmington, Ct

• Serve as the initial point of contact for customers to resolve clinical and technical issues.• Respond to and complete incident and service requests that originate by phone, web-based portals, email or direct input.• Stay current on standard operating procedures and technical knowledge base.• Excellent technical knowledge and experience with troubleshooting but not limited to Windows operating systems, Active Directory, Unlock/Reset Passwords, Citrix, Web browsers, Anti-Virus software and networking connectivity issues.• Working knowledge of Adobe and Microsoft Office Applications (in particular Microsoft Outlook).• Experience troubleshooting a variety of HP and Xerox printer issues.• Proficient skills in installing and un-installing software.• Possess excellent customer services skills that include clear verbal communication, proper telephone etiquette, and ability to listen closely to customer comments.

Hartford, Ct

• Conducted training and proficiency testing for Super users in preparation for Go-Live events• Provided ATE support for end users before, during and after Go-Live events• Assisted in development of training curriculum materials• Facilitated classroom instruction of designated EPIC applications to end users for disability and medicare insurance

Hartford, Ct

• Led classroom education of the designated application in EPIC to end users• Conducted instruction and competency testing of the Super users and End users• Helped the CareConnect program meet objectives for the clinical end users during implementation of the EPIC electronic health records as well as the subsequent optimizations and upgrades• Provided elbow to elbow support and became a liaison between end user’s departments and the CareConnect teams before, during and after Go Live events• Provided tutorial for special audience training

Middletown, Ct

• Offering life and supplemental insurance to labor unions, credit unions and families• Determines clients' particular needs by scheduling fact-finding appointments; determining extent of present coverage and ascertaining long-term goals.• Obtains underwriting approval by completing application for coverage.• Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Hartford, Ct

• Maintained classroom setting and developed and implemented yearlong lesson plans through the usage of differentiated instruction.• Developed and /wrote math curriculum. • Established a safe and cohesive learning environment • Courses taught: Algebra A/B, Algebra II, Geometry, Accounting, Finance, Introduction to computers

Bloomfield, Ct

• Prepared weekly, monthly and year-end financial reports. • Re-insured client’s individual life insurance policies. • Handled nationwide group life portfolios.• Reconciled broker invoices to client detail• Resolved and documented premium and loss differences, worked with claims and underwriting• Posted, allocated and tracked cash received while resolving discrepancies with clients

Hartford, Ct

• Maintained and supported financial reporting for a 5-billion-dollar real estate portfolio. • Communicated and administered accounting policies and reporting procedures to regional accounts.• Prepared chart of accounts, journal and financial statements• Prepared and presented the key functional areas to other staff as part of continuous education

Bachelor Of Science (Bs), Accounting And Finance

Urban Education And Leadership