Robert Harris Email & Phone Number

Maintained Windows server environments 2000, 2003, 2008, including exchange 2003 and 2010, WSUS. Extensive desktop support experience across domain and workgroup architecture for more than 500 employees. Managed and maintained Active Directory, Group Policy, DHCP DNS and Hyper-V. Windows (XP, 7, 8, 8.1, 10) desktop environments and deployment. Maintained and installed Microsoft Office (2007, 2010, 2013). Maintenance of Cisco routers, Phone system, Barracuda firewalls, switches and Trend Micro Business Security Antivirus server. Maintained windows server 2008 print server and printers. Maintained iPhone and iPad products.

Implemented server infrastructure with SBS 2003. Upgraded SBS 2003 to Server 2003 environment including Exchange 2003, ISA 2004. Upgrade Active Directory from 2003 to 2008. Upgrade Exchange from 2003-2007 and 2007-2010. Set up Audio/Video conferencing solution that is used by multiple agencies. Part of team that installed and managed Virtual Sevices via Hyper-V setup. Maintain and support systems as needed.

Air talent for Shamrock Communications on FM and online stations. Worked as on air talent during regular weekend shifts. Worked full time on an online radio station during regular weekday shifts. Produced commercial spots on three different radio stations. Engineered remote location broadcasts around the Tulsa area.

Management and support of IT infrastructure across 20+ Headstarts and remote sites. Supported seasonal Tax Sites. Management of local helpdesk ticketing system using Helpdesk. Workstation purchasing, setup, deployment and administration using Norton Ghost and WSUS for corporate office, classroom, and tax workstation images. Spearheaded new classroom workstations to over 20 Headstart sites during summer break. Creation and regular maintenance of online documentation to assist with issues and procedures. Maintained AD, GPO, DHCP and DNS on Windows infrastructure.

Ft. Bragg

Education record

Electrical And Electronics Engineering