Device42 gives visibility into your entire ecosystems from physical assets all the way to Application Dependency Mapping.

I am open to consulting, contracting, and content creation. I focus on consulting around technical business value, technical marketing, and channel strategy. Convert your product features into stories, get people excited.

Vcinity makes the entire world your datacenter by eliminating distance or latency from how you use your data. By extending HPC protocols into the global WAN and creating a lossless network, Vcinity is able to allow customers to reach into on-prem data and use it at near line speeds. Alternatively, if data needs to be moved, can reliably use 90% of provided bandwidth to move data payloads instead of flow control and overhead.• Create channel strategy to deliver unprecedented revenue for Vcinity by equipping and enabling partners.• Build and maintain partner certification program, collateral catalog, partner tooling, and entire partner program.• Produce technical tools and business value messaging for how this technology provides a business outcome for the end buyers and partners.

Panzura is a software company based in San Jose, California. They offer hybrid-cloud datamanagement software, including a global file system or unified data engine. As the ChiefEvangelist, responsible for creating technical strategy, messaging, training, and toolsets for theSales and Channel teams. Ready to tackle fresh challenge and continue to grow as a leader andteammate.• Deliver channel led revolution at company with over 500% opportunity growth after the firstyear of involvement by creating the technical enablement for the channel that included salesenablement, technical training, and solution-based sales models• Build and maintain Partner certification program and content for Associate, Professional, andCertified installers through collaboration with technical teams, producing clear milestones, andupdating messaging after new releases• Produce technical tools that help company scale and generate new product demand, includinga TCO calculator, solution sizer, pitch-builder, and full library of topical training videos thatcreate value upfront• Set the technical strategy that helped realize 20x valuation climb in 18 months followingchannel growth by implementing best practices, distilling insights from mountains of data, andexecuting tactical deep dive sessions across department lines

Help provide enterprise level solutions for companies with cloud first initiatives. Panzura converts local file systems into global file systems, and centralizes data in the cloud without having to rewrite legacy applications.Through caching and segmentation, we are able to give LAN speeds on hot edge access, while allowing the cost effective storage of data in the cold core on the cloud.

NTP Software is an enterprise software company in the software-defined storage space basedin Billerica, Massachusetts. The company track record includes over 100K server licensesissued with over 20M end users under management worldwide. Primary responsibilities includedescalating support cases, managing resources, and being an architect for presales andprofessional services. Pursued incredible opportunity when timing was ideal for a move.• Developed technical team by recruiting, managing, and mentoring support engineers whiledesigning and implementing the first-ever knowledge base for the company that could be usedby all departments• Created customer demo environments, including contained SQL/IIS/File Server/ADintegrations using best practices, scalable architecture, and limited resources• Improved company focus on customer satisfaction that resulted in a 28% increase in installbase satisfaction scores and improved customer retention levels that positively impacted annualrecurring revenue• Set new record for the most Microsoft certification exams passed in one day, with 8 attemptedand passed, which also highlighted importance of continuous learning and professional growth

EMC is a massive hardware and software company based in Hopkinton, Massachusetts. They sell data storage, information security, virtualization, analytics, and cloud computing solutions. Responsible for escalation level support for all Windows OS and application backup and restore issues on the Avamar platform.• Led team of over 100 engineers with customer satisfaction in 2014 with 100% CSAT, winning an award and management requested us to create a company video• Joined and helped lead the Elite Support Team, a subset of support dedicated to working issues for the company’s top 200 customers based on revenue• Mentored and trained five colleagues as the subject matter expert for the Windows OS in global team that helped trainees find success in their individual roles• Served on the Employee Advisory Board, representing our support group in direct meetings with executives to facilitate bi-directional communication between departments

W.A. Wilde is a direct marketing services company based in Holliston, Massachusetts. They leverage behavioral science methodologies to help design and execute client programs. Responsible for providing second level support for all production applications and databases, handling issue escalations, and overseeing support team.• Led release management program, including moving all new software and code into production environment and championed extensive push to create documentation and knowledge base for all escalated support issues and root causes• Created and executed training process for new employees coming into the support organization that reduced average learning curve by three months by proactively gathering training feedback and pruning activities that were not high priority• Optimized tech stack that included Windows, SQL, and SharePoint by updating configurations and conducting performance tuning

Autonomous Data Centers is a technology company based in San Francisco, California. They provide managed services for clients. Responsible for creating and implementing the infrastructure necessary to maintain scalability at a profit while maintaining customer satisfaction.• Envisioned the process to shrink-wrap and script our configurations across multiple platforms to expedite deployment and reduce configuration time by 80% while developing and managing support organization with a focus on growth• Leveraged technologies that included Windows, SAN/NAS, Networking architectures, Linux, Windows, VMWare, Cisco, Virtualization, and Cloud applications

Egenera is a technology company based in Marlborough, Massachusetts. Responsible for managing critical customer accounts along with 20+ partner and vendor accounts.• Provided first level support for server infrastructures running Windows or Linux operating systems

Egenera is a technology company based in Marlborough, Massachusetts. Responsible for managing critical customer accounts along with 20+ partner and vendor accounts.• Provided first level support for server infrastructures running Windows or Linux operating systems

Supervisor in charge of managing student resources in the running of a library.