Directly managed a global monitoring team of 14 analysts.Coordinated internal tool development between GIOC, GIS, and software developer teams.Developed training and assessment materials to improve quality and advance analysts professional development (general writing, analysis methodologies, reports).Developed standard operating procedures (SOPs), assessment metrics, and methodological guidelines.Created new security report types after identifying client-demand areas; managed all steps in development, from concept to implementation/sale as well as SOPs, internal processes, and team workflow.Managed task prioritization through liaison with internal stakeholders and clients.

Conduct database research in support of the Immigration and Customs Enforcement division of the Department of Homeland Security.Prepare reports for internal clients.

Used open sources - local and international - and social media to monitor political, economic, and social developments globally, with a particular focus on the Middle East.Researched and drafted timely reports for business clients and internal stakeholders on travel security developments; responded to client queries and information requests.Provided managerial support to team on a day-to-day basis.

Organize travel groups and answer questions about trip packages and Nepal.Manage social networking.Responsible for creating and delivering presentations about the company and trips.

Monitors political, social, and economic events of the Maghreb and the greater Middle East.Responsible for writing weekly office reports.Researches Congressional members for advocacy purposes.

Managed inventory and requisitionsEnsured customer satisfaction