Robert Haviland Email and Phone Number

Experienced professional with a strong background in effectively managing asset inventory and lifecycle for over 600 Apple devices. Skilled in overseeing installation and configuration processes, ensuring smooth operation and meticulous documentation. Proficient in administering JAMF Enterprise environments, utilizing essential tools such as Jamf Admin, Composer, Recon, and Self-Service to streamline operations and implement standardized configurations for consistent and reliable systems.Adept at optimizing workflows, automating processes, and maintaining control and security across the Apple hardware fleet. Experienced in creating packages and configuration profiles for various Apple devices, automating deployment processes, and enhancing system efficiency. Thoroughly tests applications and conducts user acceptance testing to ensure software package quality and functionality.Acts as the escalation point for all Mac users, leveraging extensive knowledge of Mac file systems, encryption, and remote assistance tools.Resolves critical issues from the IT Service Desk, demonstrating strong problem-solving and troubleshooting abilities. Excellent documentation skills with a strong understanding of IT Service Desk processes, providing efficient support.Expertise includes integrating Jamf Connect with Azure for seamless multi-factor authentication, enhancing security, and ensuring secure access to systems and resources. Successful in managing multiple projects, showcasing effective coordination, prioritization, and timely completion. Proficient in managing, configuring, and troubleshooting a wide variety of printers, minimizing downtime and maximizing productivity.Dedicated to delivering exceptional results, maintaining high standards, and contributing to the success of organizations. A detail-oriented professional committed to streamlining operations and providing a seamless user experience in large-scale Mac environments.

Information Technology Department

IT Department Work Study

Honorable Discharge

Honorable DischargeCombat Action Ribbon w/StarMarine Corps Good Conduct MedalGlobal War on Terrorism ExpeditionarySea Service Deployment Ribbon w/StarNational Defense Service MedalPresidential Unit CitationCertificate of Commendation Medal