Robert Hawkins Email and Phone Number

• Develop and implement strategic plans aligned with business objectives and growth strategies with focus on migration of main application infrastructure to Microsoft Azure with estimated cost savings of $3.1m per year.• Define global standards, policies, and procedures to ensure consistency and compliance as it relates to cloud technologies.• Optimize M365 and Microsoft Azure spend, reduced M365 license spend by nearly 25% per month.• Disabled 20% of the Entra ID accounts to reduce risk and improve security.

• Develop and implement strategic plans for IT service delivery aligned with business objectives and growth strategies.• Define global standards, policies, and procedures for IT service delivery to ensure consistency and compliance.• Collaborate with senior leadership to establish and maintain IT budgets, forecasts, and resource allocation strategies. Regular interactions with partners and vendors to ensure best pricing and relevant SLAs. • Servant leadership to a diverse team of 75+ (18 direct) IT professionals and architects across different geographical locations to foster a culture of collaboration, innovation, and continuous improvement within the IT service delivery organization. Established weekly 1:1 meeting with direct reports, monthly 1:1 with indirect reports, and monthly town hall to share information.• Provide guidance, coaching, and performance feedback to team members to enhance their skills and capabilities for both personal and professional growth.• Spearhead the design, implementation, and maintenance of global IT data center and cloud infrastructure, including Microsoft Servers, VMWare, Citrix, Active Directory, Exchange, Microsoft SQL, SCCM, SCOM, Microsoft Azure, and AWS.• Hands-on leadership and administration of M365 / O365 services.• Champion the relationship with various business units to drive the adoption and optimization of cloud technologies, particularly within Microsoft Azure to solve complex business challenges.• Reduced monthly Azure cost by 33% using industry standard tools to monitor cloud utilization and spending patterns to optimize resource utilization.

- Manage seven systems administrators locally and eleven dotted line reports globally- Maintain five Data Centers, two for Enterprise and three for Managed Services- Maintain UCS Chassis and Blades and assist with NetApp and EMC SAN- Architected and deployed Exchange 2010 with HA for more than 17000 mailboxes- Architected and implemented Citrix XenApp 6.5- Implemented Symantec eVault 10 for Exchange- Build and maintain relationships with various business units and vendors- Manage $1,200,000 budget and participate in overall IT spend planning- Team is responsible for the organizations Virtual Environments (VMware and Citrix), Global Messaging Infrastructure (MS Exchange 2003 and 2010, OCS 2007 R2, Lync Server, BES 5, Voltage Secure Mail, SPAM Filters, Good MDM), Active Directory (2008 R2, 2012), Server and Desktop Patching and Inventory (SCCM), End Point Protection (McAfee ePO, Antivirus, HIPS, and End Point Encryption), PKI, Microsoft SQL Servers, Windows Server (NT – 2012) and Desktop OS (NT – 8), Web Proxy Servers (ISA 2006/ TMG), Server Hardware, Desktop Hardware, Windows 7 Migration Plan, Citrix XenApp

Windows Server and Microsoft Exchange Administrator

Windows Server Support and Microsoft Exchange Server support for Diebold Inc.

Held various roles starting on the Help Desk and working toward server support.