Robert Hegedus Email & Phone Number

Benicia, CA, US

Jacksonville, FL, US

• Focused on partnering with banks and vendors to provide seamless integration and ongoing relationships. Responsible for creating new SOPs and project plans to deliver new features and meet regulatory requirements. Key.
• Led, planned, and managed the onboarding and implementation of two sponsor banks
• Introduced cost-saving measures and price restructuring to increase the profitability of physical cards (both standard and customized offerings). Standard from -$0.10 per card to $0.35 per card. Custom -$0.25 per card.
• Managed all partner/vendor relationships. Sponsor banks, card printers, credit reporting
• Vendor Management - Assessment, negotiation, risk mitigation, managementMajor projects
• Led automated credit reporting

San Francisco, CA, US

• Responsible for managing the customer experience org, two SEs, two IEs, two Support Agents, and four CSMs. Partner with Product and Engineering to research, scope, and deliver new features. Solution Architect for “VIP”.
• “See around the corner” through research and collaboration with banks(2), vendors(3), and customer feedback
• Created and implemented the Customer Experience Org - Managing four teams: Implementation, Solution Engineering, Customer Support, Customer Success
• Drove six new features and products to market
• Led, planned, and managed the onboarding and implementation of one sponsor bank
• Vendor Management - Assessment, negotiation, risk mitigation, management

San Francisco, CA, US

• Key Achievements:
• Key member of the Incident Response Team
• Worked directly with Sponsor Banks to design, approve, and deliver new card program constructs
• Automated manual processes to increase efficiency and reduce error rates
• Created, updated, and tuned SQL queries for investigations, incidents, custom reports, analytics
• Worked directly with product and customers to scope new and existing features

San Francisco, CA, US

• Positioned myself to be a strategic partner with both customers and vendors
• Point of escalation for the lifecycle of a customer (Pre-Sales to Post-Sales)
• Solutioned and implemented various components of a customer's implementation and adoption of the platform, both pre- and post-sales
• Managed and supported all aspects of the Salesforce and NetSuite integrations
• Owned end-to-end various professional service engagements (NetSuite integration, custom work, custom reports, etc.)
• Created custom workflows and scripts using various systems (Jitterbit, Postman, Tray, Zapier, NetSuite,

• Assist with hiring and training new employees
• Write custom scripts utilizing PHP & Ruby to read, write, and format data to fit various needs
• Create scripts in PHP & Ruby for performing custom tasks to fit client needs
• Write Redshift queries to create custom reports and troubleshoot client and system issues
• Take client calls to understand and resolve issues
• Work with and advise clients on work flows and process to create a more seamless integration and better end user experience

Nashville, Tennessee, US

• Assist clients with creation of API calls in various languages (PHP, C#/.NET, Java).
• Creation of custom API calls, including functions, to test various functions of the Sailthru API.
• Provide training for support team members on all aspects of the product.
• Provide Tier 1 and Tier 2 support for clients and account managers.
• Create custom scripts to automate certain processes.
• Be an escalation point for all client support engineers (CSE’s).

Nashville, Tennessee, US

• Assist clients with creation of dynamic email campaigns to increase click through rates.
• Assist clients with creation of custom API calls in PHP and Ruby.
• Creation of custom API calls, including functions, to test various function of the Sailthru API.
• Create support training documentation for both PC and MAC of various facets of the application.
• Provide training for support team members on building API calls.
• Perform training for support team members on excel functions and possible uses for support and statistics.

San Francisco, California, US

Pleasanton, CA, US