 Lead a team of Human Resources Generalists to provide support for 9,000 In-flight Services employees across 7 locations Responsible for developing and implementing updated performance development guidelines to move from a more punitive approach to utilize more of a coaching approach Provided leadership in instituting an employee disciplinary appeal process, which included an employee review panel, in order to provide more transparency into Delta’s processes Updated a temporary leave program in order to attract more participants during annual flight schedule reductions, which prevented the division from involuntary furloughs and provided savings to the company Implemented an minimum flying requirement for flight attendants to qualify for company subsidized benefits which provided savings for the company  A member of Delta’s post-bankruptcy team that developed employee communications regarding bankruptcy payouts and benefit enhancements Developed the branding and responsible for communicating In-flight Services merger integration activities Provide oversight, guidance, and leadership on Delta’s performance management process, leadership development, divisional re-organizations, and hiring

• Provided Human Resources Generalist support to over 25 Line Maintenance stations and 2,000 employees• Project lead on two separate 1,000 employee reduction in forces in Delta’s Technical Operations division• Organized leader education and employee town hall meetings to educate leaders and employees on the multiple changes that were occurring to pay and benefits during Delta’s bankruptcy process

 Directed a team of three leaders that were responsible for all employee communications and leadership education for one of the largest union elections in Railway Labor Act history which resulted in the majority of employees electing “no union” Lead a massive effort to educate 20,000 flight attendants on new voting rules instituted by the National Mediation Board in 2010, which resulted in a 94% voter turnout, the highest turnout since the rules were changed. Coordinated outside consultants, internal communications department, Delta’s marketing department to develop multiple communications using multiple vehicles to inform flight attendants about the dangers in electing a union Assisted Delta’s corporate communications department in producing a live web broadcast Q&A session with Delta’s CEO and SVP of In-flight Services that resulted in a total 19,000 hits on the web Facilitated weekly meetings and quarterly strategy sessions with Delta executives to ensure alignment on strategy, vision, and deliverables