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Robert Hell Email & Phone Number
Lead Problem Management Specialist
at
Vista
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 71%
Current company
Role
Lead Problem Management Specialist
Location
Berlin, Germany
Company size
Who is Robert Hell? Overview
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Quick answer
Robert Hell is listed as Lead Problem Management Specialist at Vista, a with 38 employees, based in Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Robert Hell.
Robert Hell previously worked as Senior Problem Management Specialist at Vista and Problem Management Specialist at Vistaprint.
Company email context
Email format at Vista
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Vista
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Profile bio
About Robert Hell
Reporting and fixing bugs for almost 13 years now. What I like most about being a part of a technical support function of any kind, despite from driving continuous improvement to our customer’s experience, is to connect different departments. A company´s growth often leads to disengagement between different parts of the organization and whenever we lack communication, we’re missing opportunities, create challenges due to misunderstandings and make it harder to work towards a common goal.Being the knot between teams, at least when things break, enables me to interact with and bring different departments together. In doing so, my team and I can help to create connections, which will bring value to the company and to our customers.With the recent switch to leading a team doing the job, instead of doing the job, my primary focus changed. I’m happy to have this opportunity and will continue to work on being an engaging, caring and trustworthy leader.
Current workplace
Robert Hell's current company
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Vista
12 roles
Robert Hell work experience
A career timeline built from the work history available for this profile.
Lead Problem Management Specialist
Senior Problem Management Specialist
• Triage and assignment of incidents to proper resolution teams• Lead calls for critical customer impacting incidents• Monitor trends from our CARE customer support organizations on customer issues and diagnose the services impacting the incidents that are identified• Prioritize, manage, and own emerging and developing customer impacting incidents from start to resolution• Provide critical incident response/management for Vistaprint Technology Teams and Line of Business Owners• Monitor and manage communications during high impact incidents via relevant channels• Collaborate with key stakeholders across Vistaprint to improve the customer experience and develop mechanisms that support operational excellence• Continually drive down time between incident engagement and resolution• Write clear, timely communications on developing issues to relevant stakeholders• Facilitate Root Cause Analysis after each incident and develop a plan to execute preventing problem recurrence• Continuously work on process improvements in our problem management workflows and tools• Ensure monitoring and alerting on Vistaprint Technology New Platform services are accurate and relevant
Jan 2022 - Jul 2022
Problem Management Specialist
Apr 2021 - Dec 2021
Senior Advisor Care Problem Management
Sep 2017 - Apr 2021
Senior Advisor Care Solutions
Mar 2016 - Sep 2017
Advisor Care Solutions
Apr 2015 - Mar 2016
Senior Customer Care Representative - Electronic Products
Jul 2011 - Apr 2015
Customer Care Specialist
Mar 2010 - Jun 2011
Koch
Jul 2009 - Dec 2009
Koch
Sep 2007 - Apr 2008
Ausbildung Zum Koch
Aug 2004 - Jul 2007
Team & coworkers
Colleagues at Vista
Other employees you can reach at vistaprint.com. View company contacts for 38 employees →
AF
Adrian Fernández Ortega
Colleague at VistaSant Vicenç Dels Horts, Catalonia, Spain
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MR
Marc Reis
Colleague at VistaWindsor, Ontario, Canada
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DS
Donnie Salidas
Colleague at VistaEssex, Ontario, Canada
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SD
Soumitra Damle (M.Eng, Mcpm )
Colleague at VistaWindsor, Ontario, Canada
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DW
Dillon Williams
Colleague at VistaKingston, Jamaica
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AA
Anna Andersson
Colleague at VistaSödermanland County, Sweden
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RP
Ruta Patel
Colleague at VistaMelbourne, Victoria, Australia
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MQ
Maria Queriza
Colleague at VistaMetro Manila, National Capital Region, Philippines
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JS
Jimmy Smith
Colleague at VistaCity Of London, England, United Kingdom
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BD
Bharat Damor
Colleague at VistaWashim, India
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Adrian Fernández Ortega
Colleague at VistaSant Vicenç Dels Horts, Catalonia, Spain
View →
MR
Marc Reis
Colleague at VistaWindsor, Ontario, Canada
View →
DS
Donnie Salidas
Colleague at VistaEssex, Ontario, Canada
View →
SD
Soumitra Damle (M.Eng, Mcpm )
Colleague at VistaWindsor, Ontario, Canada
View →
DW
Dillon Williams
Colleague at VistaKingston, Jamaica
View →
AA
Anna Andersson
Colleague at VistaSödermanland County, Sweden
View →
RP
Ruta Patel
Colleague at VistaMelbourne, Victoria, Australia
View →
MQ
Maria Queriza
Colleague at VistaMetro Manila, National Capital Region, Philippines
View →
JS
Jimmy Smith
Colleague at VistaCity Of London, England, United Kingdom
View →
BD
Bharat Damor
Colleague at VistaWashim, India
View →
FAQ
Frequently asked questions about Robert Hell
Quick answers generated from the profile data available on this page.
What company does Robert Hell work for?
Robert Hell works for Vista.
What is Robert Hell's role at Vista?
Robert Hell is listed as Lead Problem Management Specialist at Vista.
Where is Robert Hell based?
Robert Hell is based in Berlin, Germany while working with Vista.
What companies has Robert Hell worked for?
Robert Hell has worked for Vista, Vistaprint, Estrel Berlin, Intercityhotel, and Van Der Valk Hotel Berlin Brandenburg.
Who are Robert Hell's colleagues at Vista?
Robert Hell's colleagues at Vista include Adrian Fernández Ortega, Marc Reis, Donnie Salidas, Soumitra Damle (M.Eng, Mcpm ), and Dillon Williams.
How can I contact Robert Hell?
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