Robert Helnore Email & Phone Number

Puyallup, Washington, United States

Puyallup, Washington, United States

Tacoma, Washington, United States

Bremerton, Washington, United States

Research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks. Utilizes remote desktop connection to troubleshoot off-site users. Uses Active Directory to verify software packages on machines, verify user account permissions, and reset accounts as needed. Perform computer imaging including software & hardware validation and pre-delivery testing. Provide onsite services for customers to include incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals. Experienced at resolving technical problems and strong customer focus with the ability to interface with all levels of staff.

Jblm, Wa

Led a team of five Information Technology technicians in network operations consisting of system administration, network infrastructure, network security and technical support. Supervised desktop support in the installation of hardware, software, video teleconferencing (VTC) and management of Remedy trouble ticket system. Dedicated employee with a customer focus and experience troubleshooting network and desktop issues while supporting a scaling user base of up to 300+ users.

Dongducheon, Gyeonggi-Do, Korea

Network and communication security (COMSEC) manager responsible for the integration of encrypted networks across the Republic of Korea. Ensured that data coordination and technical synchronization was successfully accomplished in support of joint US / Korean centric exercises. Managed country specific communication requirements, troubleshoot encrypted networks and provided assistance and user support of telecommunications and communication security systems equipment.

Jblm, Wa

Provided technical assistance and desktop support to US Army service members on signal systems, telecommunications, network administration, and network security and information assurance. Managed and supervised the company’s IT network infrastructures, Remedy action request system and SharePoint portals supporting 500 users on three Department of Defense networks. Provided guidance, advice and administration of all communication training and network installation to 3 IT technicians.

Jblm, Wa

Supervised and coordinated work efforts of five IT technicians and three civilian contracted system administrators on the operation and maintenance of tactical and garrison network systems. Conducted troubleshooting of IT systems and provided data distribution to classified and unclassified networks. Provided IT automation equipment, installation and network protection of automation assets valued in excess of $1,500,000 to a customer base of over 300 personnel.

Jblm, Wa

Network operations and information systems supervisor of a six person IT team. Assisted and advised in the planning and management of US military tactical local area network infrastructures.

Jblm, Wa

Senior operator responsible for the integration of encrypted networks for a tactical network communications center.