Robert Hendrix Email & Phone Number

Cape Girardeau, Missouri

Designing documentation for the IT User Services Department. Also designing tutorials using Adobe Captivate, Adobe Photoshop, Microsoft Publisher, and Microsoft Word. I also maintain the webpages related to the Information Technology department by way of HTML, CSS, and Bootstrap programming.

Cape Girardeau, Mo

Answered support phones and did walk through troubleshooting over the phone with some remote sessions,answered questions via chat service, helped walk-in support with connecting user devices to wireless network, removed viruses and malware from user machines,entered tickets in via help desk ticketing system.

Cape Girardeau, Mo

Enforced computer lab rules, refilled and unjamed printers,cleaned workstations,did basic troubleshooting for students printing or with Microsoft Office products.

Jackson, Mo

I fixed Lawn Mowers ranging from Walk-Behinds to Zero-Turn Radius Mowers. I also helped the owner with minor computer issues he had such as getting him an email address, upgrading to a better internet provider, and upgrading his office machine. I also helped with Data Entry when we took Yearly Inventory.I would say I learned mostly how to work on projects over several days while awaiting parts. I was able to document issues that I encountered and how I fixed them. This also allowed me to work in a team to accomplish tasks.