Robert Henry Email & Phone Number

Birkenhead

Management of the Social Media Team, responsible for managing brand image via social media and review website monitoring, communications, marketing and promotion, whilst also handling queries and complaints, both publicly and in private, case handling, maintaining the Social Media database, updating the company’s intranetHeavily involved in the creation and implementation of new Social Media and back office processes & procedures, quality assessment and marking guides, having joined the Social Media team prior to the transition from LIFE Mobile to Plusnet Mobile.Training and supervision of new staff, conducting live chat and social media quality assessment and feedback, staffing rota’s, daily and weekly statistical reporting to the client and Operations Manager.Creation of Social Media database and analysis tool to identify trends e.g. average time of day and number of interactions, reasons for contacting the company etc. as there was no method for analysing data previously

Shanghai City, China

Management of all aspects of foreign English Teacher’s daily and yearly workloads; ranging from recruitment and training to schedules, curriculums and resources, whilst concurrently creating, developing and implementing the school’s year long curriculum. Organisation and attendance of many marketing and promotional activities, plus occasional teaching duties, as required.

Shanghai City, China

Lancashire

Directly responsible for production line coordination, chairing discussions with all levels of the business to illuminate any issues and facilitate possible solutions via change management duties, risk management and project planning and coordination. Daily collation and analysis of business related data, production of daily and monthly reports.

Liverpool, United Kingdom

Contracted to assist the Head of Change in the design, implementation and subsequent coordination of the company’s new Change Management and Project Management systems and processes, including design and development of the company’s Change and Project Management databases. Duties included the production or direction of all project documentation, process governance; reporting and planning of projects, liaising with all levels of the business, preparing project management reports and analysis, general administrative support.

Liverpool, United Kingdom

Monitoring and governance of all business projects throughout their life cycle, from initiation to implementation, ensuring all project resources conform to process to provide consistent management and delivery of projects to company standards. Duties include project analysis, coordination and planning, change management and coordination, risk management, production of project and change related documentation and the production of daily and weekly project status reports. Assisted in the design and implementation of the organisation’s Change Management system and database to ensure increased efficiency and visibility.

Liverpool, United Kingdom

Daily organisation and administration of medical records for surgery and appointments. Duties include administration, reception work, organising appointments and their files, contacting patients and updating the hospital’s database, dealing with material of a sensitive nature, liasing with consultants, their secretaries and clients.

Bachelor Of Science (Bsc), Wildlife Conservation, 2:2

Activities and Societies: Conservation societyDuring my time as a student of Wildlife Conservation at John Moores University we were.

Bachelor Of Science (Bsc), Organisation & Management Studies, 2:1

Activities and Societies: Football teamDuring my time studying Organisation & Management we were taught many elements of man management.