Robert Henry Email and Phone Number

I am a graduate in Business Management with many years experience working in a project environment, adhering to PRINCE2 methodologies, as a project coordinator, overseeing everything from administration, resource management, planning, documentation control, reporting and budgets for their implementation throughout their lifecycles. I was also responsible for the creation and implementation of Change Management and Project Management processes, procedures and databases. As such I have developed a great deal of knowledge and experience in the field of project management and administrative support.Presently employed as a Social Media Manager where I am responsible for the brand image on social media, and review websites, responding to posts, running competitions and general outgoing/internal communications, thus have excellent communication skills.
As part of my role, I'm also responsible for case handling, complaints handling, incoming and outgoing emails and played a key role in creating and developing both Social Media and Back Office processes and procedures and quality marking guides. Also responsible for training and mentoring new staff, conducting weekly quality assessment, staffing and rota’s and producing daily and weekly statistical reports for the client and Operations Manager.