Robert Hermann Email & Phone Number

Falls Church, Virginia, Us

Functional Lead - Computing InfrastructureResponsible for 36 geographically dispersed, technical staff performing storage, virtualization, enterprise patching services. The storage team is responsible for the delivery of data storage services hosted on 350+ storage devices on multiple networks across the enterprise. The virtualization team is responsible for all virtual server infrastructures around the globe, totaling more than 220 ESXi hosts and 3000 virtual servers. The patching team oversees the successful deployment and day-to-day management of patches across all workstations and servers. Provides incident management, operations and maintenance, and other IT services for 62K users.Functional Lead - Enterprise ManagementResponsible for the managing and monitoring of IT services across the enterprise. Acts as a liaison for enterprise service operations to network operations, cyber defense, the service desk, and desk side support personnel, improving ticket routing and cooperation between multiple contracts resulting in increased customer support and customer satisfaction. Effectively monitors, controls and supports service delivery, and Incident Management.Windows Service Delivery ManagerManages the delivery of IT services for Microsoft Exchange, Active Directory, System Center Configuration Manager (SCCM), and maintains overall responsibility of servers running a Microsoft Windows Operating System. Provides Operations and Maintenance ticket incident resolution across multiple networks, supporting over 62K customers and over 500 servers worldwide. Manages and maintains Blackberry servers, Microsoft Exchange 2003/2010 servers, Microsoft Windows 2003/2008 Active Directory Domain Controllers, Microsoft Windows 2003/2008 Print and File Servers, and Microsoft IIS and SharePoint servers, patching and Operating System deployment through SCCM.

Falls Church, Virginia, Us

Maintains overall responsibility of configuration management (CM) activities for the Western Conus Regional Service Center. Plans CM implementation ensuring that all CM elements are addressed, tracked and evaluated during the life cycle, including Configuration Audits, Configuration Identification, and Configuration Change Control. Performs software builds and delivers products for deployment. Serves as the administrator and maintains control of hardware and software baselines. Coordinates all aspects of CCB meetings and tracks actions through completion. Works closely with the Operations and Engineering teams to manage the baseline configuration for all-project related work. Supports project teams in defining, documenting, changing, and base lining project configuration items. Participates with QA in design control, on-demand builds, versioning control, and release processes. Conducts vulnerability analysis utilizing both DISA Gold Disk and eEye Retina, providing results to be utilized for Certification and Accreditation through the DoD DIACAP process. Utilizes virtualized (VMware ESX 3.5) instances of Microsoft System Center Configuration Manager (SCCM) to deploy software, security patches, and Operating Systems. Manages all Active Directory Group Policies developing custom .inf and .adm security templates to ensure standardized security and settings across the enterprise.

Falls Church, Virginia, Us

Provide on-site local area network (LAN) support; Primary focus in network security; project management, contract monitoring, design, engineering, migration, disaster recovery, and administration of the Windows 2003 Active Directory network and domain; research and implementation of all hardware technical solutions; manage hardware purchases and solutionst; oversees administration of Microsoft Windows 2003 clusters, utilizing Compaq hardware, fibre, and SAN technology; responsible for the synchronization of data between production and mirrored sites, ensuring high availability of data; administration of Oracle 9i and Oracle 10g database servers; manages Virtual Server farm; administration of Microsoft Exchange 2003 email servers; electronic fax services; Blackberry Enterprise Server; manages IT group; Provide technical communication and system analysis; Lead engineer of Windows Vista Beta testing panel. Developed custom Active Directory Group Policy .inf and .adm security templates according to DISA Gold Disk standards. Conducted vulnerability analysis utilizing both DISA Gold Disk and eEye Retina, and provided results to be utilized for Certification and Accreditation through the Air Force DIACAP process.

Fairfax, Va, Us

Provides on-site local area network (LAN) support to the customer, enabling them to determine the medical acceptability of applicants for appointment to a United States Service Academy, the Uniformed Services University of the Health Sciences, and the Reserve Officer Training Corps (ROTC) Scholarship Programs of the United States Armed Forces. Responsibilities include: project management, contract monitoring, design, engineering, migration, disaster recovery, and administration of the Windows 2000/2003 Active Directory network and domain; research and implementation of all hardware technical solutions; manage hardware purchases; oversees administration of Microsoft Windows 2000/2003 clusters, utilizing Compaq hardware, fibre, and SAN technology; responsible for the synchronization of data between production and mirrored sites, ensuring high availability of data; administration of Oracle 9i database servers; writing PL/SQL queries daily extracting data for customer information; administration of Microsoft Terminal Services application servers; maintaining intranet and secure internet web servers running Internet Information Server; ensuring medical content on web servers are HIPAA compliant and Privacy Act information is safeguarded; Customize intranet/internet webpage’s using HTML and VBScript, thus keeping customer site current; administration of Microsoft Exchange 2000 email servers; electronic fax services; Blackberry Enterprise Server, used for retrieving secure emails over the GPRS airways, and wireless calendar synchronization; manages IT group, to ensure all end-user workstations, trouble calls, and remote connectivity is maintained; Provide technical communication and system analysis between the customer and the program developer team. Conducted vulnerability analysis utilizing both DISA Gold Disk and eEye Retina, and provided results to be utilized for Certification and Accreditation through the Air Force DIACAP process.

Us

Led a team of eight individuals for a national distributed medical network, connecting hospitals, labs, insurance companies, and doctors (65,000 + end users). Responsibilities include: configuration, support, and maintenance of 50 production servers running a combination of Windows NT 4.0 and Windows 2000 Server in a Windows NT4 domain; administration of SQL Server 7.0, and SQL Server 6.5 database servers; development and implementation of Windows NT and SQL Server security plans, and backup plan; writing and implementing various NT policies, batch scripts, SQL queries, system and application monitoring. administration of Netware 3.12 servers; planning and developing server solutions, maintaining the office Intranet web server utilizing Netscape Enterprise Server and Internet Information Server; administration of Email server running Microsoft Exchange v5.5; designing pages that integrate operational databases into the site’s intraweb using basic HTML.

Randolph Afb, Tx, Us