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Robert Herrera is listed as Army Veteran | Help Desk Specialist I | Active Secret Clearance | Security+ | Network+ | CompTIA A+ | ITIL V4 Certified | Salesforce at ASM Research, a company with 1031 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Robert Herrera.
Robert Herrera previously worked as Help Desk Specialist I at Asm Research and IT Technician Level 2 at Stagg Restaurants, Llc. Robert Herrera holds Bachelor Of Science - Bs, Information Technology from Western Governors University.
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I bring over 5 years of experience in Information Technology. Currently, I am a Help Desk Specialist at ASM Research, collaborating with Cloud products and services to enhance global customer productivity. My passion lies in delivering reliable service and empowering users to achieve their technological goals.In my previous role at STAGG Restaurants as a Level 2 IT Technician, I ensured the daily operations of over 30 stores, honing valuable hardware troubleshooting methodologies in a fast-paced, 24-hour operation.Currently, I am pursuing a Bachelor of Science in Information Technology at Western Governors University, with an expected graduation in June 2024.Outside of work and the classroom, you'll find me immersed in books, solving puzzles, enjoying a cup of coffee, or exploring my passion for food.As I embark on the next phase of my career, I am seeking opportunities to leverage my technical skills and contribute to an innovative and inclusive organization. I'm excited to join a company where I can make a significant impact, grow professionally, and continue expanding my knowledge in the IT field.Feel free to reach out to me at rdherrera14@gmail.com or connect with me on LinkedIn for networking opportunities or to discuss potential collaborations. Let's connect and explore how we can create value together!Competencies:Network Configuration, Network Troubleshooting, Network Security, Wireless Networking, Network Protocols, Network Management, Hardware Knowledge, Software Competence, Networking Fundamentals, Security Fundamentals, Mobile Devices, Troubleshooting Techniques, Service Lifecycle ManagementCertifications:CompTIA Network+, CompTIA A+, ITIL v4, Active Secret Clearance
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San Antonio, Texas Metropolitan Area
In my role at ASM Research, I handle over 1,000 cases in Tier 1.5 support, resolving complex issues related to Salesforce functionality, user access, and data management. My efforts have contributed to a consistently high customer satisfaction rating of around 92%, a reflection of my commitment to exceptional user experience.Beyond individual support, I.
San Antonio, Texas Metropolitan Area
As a Network Technician with a strong focus on optimizing connectivity and enhancing network security, I am committed to delivering reliable and efficient network performance across multiple restaurant locations. In my role, I manage the installation, configuration, and repair of network equipment, including Cisco routers, switches, and firewalls, ensuring.
At the U.S. Army, I managed network services for 5 units, configuring Cisco firewalls, routers, switches, and servers to support over 500 devices and reduce network downtime. I developed a training program that cut onboarding time by and increased customer satisfaction. I actively monitored network performance, identifying vulnerabilities and implementing.
Other employees you can reach at asmr.com. View company contacts for 1031 employees →
Cassie Beaupre
Colleague at Asm ResearchHuntsville, Alabama, United States, United States
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Shane Brooks
Colleague at Asm ResearchSan Antonio, Texas Metropolitan Area, United States
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Hugh Watts
Colleague at Asm ResearchWashington, District Of Columbia, United States, United States
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Tangela Collins
Colleague at Asm ResearchSuitland, Maryland, United States, United States
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Eliza Mcarthur, Pmp, Smc
Colleague at Asm ResearchBethesda, Maryland, United States, United States
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Mark Brown
Colleague at Asm ResearchNew Braunfels, Texas, United States, United States
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Byron Levy
Colleague at Asm ResearchFalls Church, Virginia, United States, United States
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Terron Sims, Ii
Colleague at Asm ResearchArlington, Virginia, United States, United States
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Adam Fluke
Colleague at Asm ResearchKent, Washington, United States, United States
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Nallely Ruiz
Colleague at Asm ResearchLos Lunas, New Mexico, United States, United States
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Quick answers generated from the profile data available on this page.
Robert Herrera works for ASM Research.
Robert Herrera is listed as Army Veteran | Help Desk Specialist I | Active Secret Clearance | Security+ | Network+ | CompTIA A+ | ITIL V4 Certified | Salesforce at ASM Research.
Robert Herrera is based in San Antonio, Texas, United States while working with ASM Research.
Robert Herrera has worked for Asm Research, Stagg Restaurants, Llc, and Us Army.
Robert Herrera's colleagues at ASM Research include Cassie Beaupre, Shane Brooks, Hugh Watts, Tangela Collins, and Eliza Mcarthur, Pmp, Smc.
You can use AeroLeads to view verified contact signals for Robert Herrera at ASM Research, including work email, phone, and LinkedIn data when available.
Robert Herrera holds Bachelor Of Science - Bs, Information Technology from Western Governors University.
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