Robert Herrick Email & Phone Number

Cedar Rapids, Iowa, United States

Windstream is a nationwide telecommunications company that provides voice & data products and managed services to businesses in the United States. ♦ Coordinated with internal teams and external vendors to provide custom voice and data solutions to corporate clients on time and on budget.♦ Organized and hosted weekly conference calls to provide project specific updates and address client questions and concerns.♦ Introduced new ideas and customized existing project procedures to address problems unique to each project and client.♦ Mentored new hires on Windstream project management policies and systems.♦ Represented my project management team on the employee engagement committee. Worked with other project management teams to provide feedback and implement policies to improve the workplace.♦ Managed the first large project with the new Fortinet SDWAN solution. Worked with product manager, engineering, procurement, and design to identify and resolve process gaps to bring this new product to market.♦ Project highlight: Converted 1600+ retail locations from existing voice and data services to a cutting edge VeloCloud SDWAN solution. Activated up to ten sites per day, four days per week, until project completion.♦ Project highlight: Grew an existing client’s new construction project from 5-10 simultaneous locations to 90+ simultaneous locations. Project growth was due to the client’s overall satisfaction with the ongoing project and their decision to award all new construction locations to Windstream.

Denver, Colorado, United States

Taught a class for undergraduate students that focuses on professional presentations. Students learn and apply research skills, organizational skills, and public speaking skills. ♦ Prepared, organized, and updated an online communications course for undergraduate students.♦ Taught class concepts using a textbook assigned by the university and supplemental materials of my choosing to enhance the learning environment.♦ Worked with instructional design team to update existing course shell to incorporate new media and interactive content to promote student learning and engagement.♦ Promoted class discussion with thought provoking questions and daily interaction with students in an online environment.♦ Reviewed student assignments and submitted grades on a weekly basis.♦ Provided timely feedback to students to enhance and develop their skills using informative, demonstrative, and persuasive presentations during the ten-week course.

Greater Denver Area

SDI is a full-service architectural design and consulting firm specializing in food service, laundry, back-of-house, and waste management for any commercial market segment, including hospitality, health care, corporations and governments. SDI has seven offices in the US, plus a strong international presence.♦ Led and managed a senior sales team spanning seven offices across the United States and one office in Brazil.♦ Coordinated sales and marketing efforts in the US offices, ensuring a high level of customer service standards and best practices for the team through proactive training programs.♦ Won new business through consultative sales approach combined with detailed and accurate responses to RFPs, resulting in a 38% increase in new proposals and a 40% increase in accepted proposals.♦ Created standardized marketing report used to streamline the sales process and improve customer contacts while decreasing duplicate work between the team members.♦ Acted as a primary in-office contact for the President; communicated and delegated crucial information to the production team; and managed day-to-day operations in the Denver headquarters.♦ Manages IT requirements for the 25-person office, including user support, hardware upgrades and vendor management for more complex procedures.

Greater Denver Area

Serves as a leader and instructor for the extracurricular competitive debate team, helping students improve public speaking and persuasion talents. ♦ Assists students with individual / duo pieces and performance, with an emphasis on clarity, logic, extemporaneous presentations, research, and writing skills.♦ Helps execute speech tournaments, requiring extensive organization and team work between coaches and volunteers while upholding Colorado High School Activities Association (CHSAA) regulations.♦ Aids students with college applications and securing scholarships for speech and debate.KEY ACHIEVEMENTS:♦ Grew the struggling team of 2 to 30 competitors who won numerous State and National-level accomplishments.♦ State Finalist (2nd place) – Original Oratory (2016)♦ Top 30 in the United States – Dramatic Interpretation (2015)♦ State Semifinalist – Poetry Interpretation (2015)♦ State Qualifier – Original Oratory (2015)♦ State Finalist (4th place) – National Extemp (2014)♦ State Semifinalist – National Extemp (2013)♦ State Qualifier – Duo Interpretation (2013)♦ State Qualifier – Original Oratory (2012)

Greater Denver Area

TCF Bank strives to be the most convenient bank in the markets they serve by providing excellent customer service, personal attention and extended hours.♦ Led a team of 3-5 sales professionals, specializing in business and personal accounts.♦ Provided extensive, one-on-one customer service for both corporate and personal accounts, requiring creative problem-solving to retain key accounts.♦ Trained clients in crucial operations and functions of their new accounts.♦ Generated additional referral business based on positive customer experiences.♦ Approached client businesses to gain approval for on-site financial presentations to educate their employees and gain new accounts.♦ Coordinated in-branch cross-promotions for client businesses.♦ Conducted one-on-one brand awareness and lead generation at booths at community events.KEY ACHIEVEMENTS:♦ Successfully mentored team members, resulting in two significant promotions for subordinates.♦ Implemented cross-selling procedures for team, increasing related sales from 30% to 80% of new sales.♦ Developed and implemented a new Sales Tracker procedure that was shared across multiple branches to reduce double-booking for events.♦ Developed a high school education program to increase practical understanding of banking products, personal finances, and fiscal responsibility.

Greater Denver Area

Joined the company for a comprehensive internship; later hired as the Director of Business Development (2011). ♦ Created and maintained a functional customer database with over 10,000 domestic and 3,000 international contacts.♦ Trained in RFP interpretation to draft initial proposals in standardized, comprehensive template.♦ Assisted the Marketing Director with prospecting, lead generation, contact information and follow-up.

Master’S Degree, Organizational Development, Training, & Learning

Bachelor’S Degree, Marketing